Why can’t I make changes to my reservation through Manage booking?

You can’t make changes through Manage booking, for example, if

• your ticket type doesn’t allow changes.
• your booking includes several travel classes, for example, Economy Class on the departure flight and Business Class on the return flight.
• your flight is already cancelled from our systems, and you have received a cancellation message.
• you have upgraded your flight with money or a tier benefit.
• you have purchased an award flight.
• you have a group booking.
• you have booked your trip through a travel agency or a tour operator.

When you have booked your trip through a travel agency or tour operator or you have a group booking, please contact your agency to make changes. In other cases, our customer service will help you. We are sorry if our customer service is congested.