Refund status

Have you requested a refund for an unused flight ticket, an unused portion of a ticket, or a pre-paid additional service that we could not provide for you?

You can track the status of your active refund requests by entering the family name and booking reference associated with the request.

• The refund request statuses are accessible for a month after handling the requests.
• Your request has been handled, but you haven't received the refund yet? In this case, please contact your bank or credit card company for further information.