Customer care and contact information

Phone: 0821 025 111

Open:

Mon–Fri 8 a.m.–8 p.m. (French and English)
Sat–Sun 8 a.m.–6 p.m. (English) 

Phone:  +358 9 818 0800 (local network charge / mobile call charge - The rate charged depends on your operator and on whether you are calling from a landline or mobile telephone.)

Open: 24h

In Finnish: 6 a.m. – 12 midnight (Finnish time)

In English: 24h

In Swedish: Mon – Fri 8 a.m. – 8 p.m., Sat – Sun 9 a.m. – 6 p.m. (Finnish time)

Address:

SL/403, 
01053 FINNAIR, 
FINLAND

If you have submitted a claim to our customer service department but are unsatisfied with the response, you can contact Association des Médiateurs Européens AME (the Association of European Mediators). Contact information and referral procedures are available in French on the site www.mediationconso-ame.com

In the My Privacy service you can edit your cookie and direct marketing settings, and access and request data about your activity and history as our customer.

Enjoy your trip to the max and pre-order your tax-free products for your next flight! No hassle or hurry at the airport - your purchases will be waiting for you when you board.

Phone: +358 10 800 400 (local network charge / mobile call charge)

Open: Mon–Fri 9 a.m.–5 p.m.

If your baggage doesn’t arrive on the same flight with you, please contact the Arrival Service desk in the arrivals hall where a delayed baggage report will be created.

You can inquire about property lost in Finnair aircrafts, Finnair premises or public areas at Helsinki Airport from Finland’s Found Property Service

Phone: +358 600 41 006 (from €1.98/min + local network charge)

Open: 24h

Address:
Lentäjäntie 1 
01530 Vantaa

Open: Mon–Fri 9 a.m.–5 p.m. Sat 9 a.m.–3 p.m.