Download the Finnair app
From boarding passes and flight information to your digital Finnair Plus card, all you need for a smooth journey is always at your fingertips with the Finnair app.
Purchase travel extras, change your travel dates and review trip details.
Tell us about your Finnair Plus account matters using a simple form.
From refund to special assistance request, find the form of your need.
From boarding passes and flight information to your digital Finnair Plus card, all you need for a smooth journey is always at your fingertips with the Finnair app.
Phone: +33 1 8288 2405
Open:
Mon–Fri 8 a.m.–8 p.m. (French and English)
Sat–Sun 8 a.m.–6 p.m. (English)
Buying or changing flight tickets or travel extras, timetables, prices, and product enquiries:
Phone: +358 300 871 160 (€1,70/answered call + local network charge)
Traffic or payment disruption situations and special assistance services:
Phone: +358 9 818 0800 (local network charge)
In Finnish: Mon–Fri 7 a.m.–6 p.m., Sat–Sun 8 a.m.–4 p.m. (Finnish time)
Chat: Mon–Fri 7 a.m.–7 p.m., Sat–Sun 8 a.m.–6 p.m. (Finnish time)
In English: 24h
Chat: 24h
In Swedish: Mon–Fri 7 a.m.–6 p.m., Sat–Sun 8 a.m.–4 p.m. (Finnish time)
Chat: Mon–Fri 8 a.m.–5 p.m. (Finnish time)
Address:
SL/403,
01053 FINNAIR,
FINLAND
If you have submitted a claim to our customer service department but are unsatisfied with the response, you can contact Association des Médiateurs Européens AME (the Association of European Mediators). Contact information and referral procedures are available in French on the site www.mediationconso-ame.com
In the My Privacy service you can edit your cookie and direct marketing settings, and access and request data about your activity and history as our customer.
Enjoy your trip to the max and pre-order your tax-free products for your next flight! No hassle or hurry at the airport - your purchases will be waiting for you when you board.
Phone: +358 10 800 400 (local network charge / mobile call charge)
Open: Mon–Fri 9 a.m.–5 p.m.
If your baggage doesn’t arrive on the same flight with you, please contact the Arrival Service desk in the arrivals hall where a delayed baggage report will be created.
You can inquire about property lost in Finnair aircraft, Finnair premises or public areas at Helsinki Airport from Finland’s Found Property Service
Phone: +358 600 41 006 (from €1.98/min + local network charge)
Open: 24h
Address:
Lentäjäntie 1
01530 Vantaa
Open: Mon–Fri 9 a.m.–5 p.m. Sat 9 a.m.–3 p.m.