Can I change my travel dates or apply for a refund already before I’ve received the cancellation message?
You can change your travel dates online at Manage booking or through our customer service already before you’ve received a message about a flight cancellation.
When your flight is on the list of entirely cancelled routes, you can cancel your booking at Manage booking and then apply for a refund by filling this form already before the cancellation message has been sent. In other cases, please wait for the cancellation message and then cancel the booking and apply for a refund online or through our customer service.