Is it possible to have assistance at the airport for elderly customers?
Yes. To ensure that you have a pleasant flight, please inform us in advance about any need for assistance latest 48 hours before the flight. If required, we will provide you with an assistant who can help you move around the airport and make your way to the aircraft. There are also wheelchairs at all airports available for use between check-in and boarding the aircraft. Read more.
Please notify us of your need for assistance when you book your ticket. If you have already made a reservation you can call our local service number in Finland at +358 9 818 0800 or contact your closest Finnair office or use this form. You can check the status of your assistance request in Manage booking.
If you travel with a wheelchair and need assistance boarding the aircraft, please arrive at the departure gate at the latest 45 minutes before the departure time when travelling within Europe and 50 minutes before the departure time when travelling to or from an intercontinental destination.