Customer service - Frequently asked questions | Finnair Norway
Home
Home
NO - EN (kr)
Destinations & offers
Destinations
Back
Destinations
Finland
Africa
Americas
Asia-Pacific
Europe
Middle East
Flight offers
Business Class flight offers
Route timetables
Travel requirements for your trip
Blue Wings stories
Multi-city bookings
Siberian Joint Business
Prepare
Baggage
Back
Baggage
Checked baggage
Carry-on baggage
Sports equipment and other special baggage
Extra baggage fees
Restricted items
Lost, delayed or damaged baggage
Baggage between airlines
Seats
Back
Seats
Seats on long-haul flights
Seats on short-haul flights
Upgrade
Travel extras for your trip
Back
Travel extras for your trip
Priority services
Finnair Cancellation Cover
Nordic Kitchen: meals and beverages
Back
Nordic Kitchen: meals and beverages
Long-haul meals
Business Class menus on long-haul flights
Short-haul meals
Pre-order meals
Special diets and food allergies
Travelling with children
Back
Travelling with children
Before your flight
At the airport
During the flight
Travelling with pets
Special assistance and health
Back
Special assistance and health
Travelling with medical conditions and accessibility needs
Special assistance
Wheelchairs, other mobility aids and medical devices
Assistance dogs
Travelling while pregnant
Children travelling alone and young travellers
Travel documents
Back
Travel documents
Travel documents to the USA, UK, Canada and Australia
Travel requirements for your trip
Travelling with multiple airlines
Travel & fly
Sustainability in travel
Back
Sustainability in travel
Contribute to sustainable aviation fuel
Tips for sustainability
Inclusive and accessible journeys
Sustainability work at Finnair
Check-in for Finnair flights
Back
Check-in for Finnair flights
Check-in in advance
Check-in at the airport
Bag Drop
Travelling at Helsinki Airport
Back
Travelling at Helsinki Airport
Transport to and from the airport
Connecting flights
Security check
Border control
Finnair Lounges at Helsinki Airport
Lounges around the world
Finnair travel classes
Back
Finnair travel classes
Finnair ticket types
Finnair Business Class
Finnair Premium Economy
Finnair Economy Class
Upgrade your travel class
Finnair cabins
Back
Finnair cabins
Embraer cabin
Long-haul cabin
In-flight entertainment and Wi-Fi
Back
In-flight entertainment and Wi-Fi
In-flight entertainment
Wi-Fi
Flight information
Back
Flight information
Travel updates
Archived travel information
Timetables
In case of disruption
How to change your flights
Finnair fleet
Shopping with Finnair
Travel extras at the destination
Back
Travel extras at the destination
Hotels
Car rental
Airport transfers
Customer support
Help and contacts
Back
Help and contacts
Contact and request forms
Frequently asked questions
Finnair Plus
Welcome to Finnair Plus
Back
Welcome to Finnair Plus
A new era for Finnair Plus
Finnair Plus rules
Membership tiers and benefits
Back
Membership tiers and benefits
Finnair Plus Basic
Finnair Plus Silver
Finnair Plus Gold
Finnair Plus Platinum
Finnair Plus Platinum Lumo
Finnair Plus Lifetime
Finnair Plus Junior
Collect and use Avios
Back
Collect and use Avios
What are Avios and tier points?
Collect Avios and tier points from flights
Collect Avios from partner services
Use Avios on Finnair award flights
Use Avios on award flights with partners
Use Avios on travel class upgrade
Use Avios on Finnair Plus partners
Buy, exchange or transfer Avios
Back
Buy, exchange or transfer Avios
Transfer Avios between Finnair and British Airways
Subscribe to Avios
Finnair Plus help and support
Back
Finnair Plus help and support
Frequently asked questions
Two-factor authentication for Finnair Plus
Travel class upgrades for members
Claim missing Avios
Forgotten password
Finnair for Business
Finnair for Business
Back
Finnair for Business
SAF Service
PrioFlex
Download VAT receipt
Contact us
Join Finnair for Business
Frequently asked questions
Back
Frequently asked questions
Finnair for Business
Admins and travel bookers
Travellers
Location and language
Location
*
Finland (EUR €)
Australia (AUD $)
Austria (EUR €)
Belgium (EUR €)
Canada (CAD $)
China (CNY ¥)
Czech Republic (CZK Kč)
Denmark (DKK kr)
Estonia (EUR €)
France (EUR €)
Germany (EUR €)
Hong Kong, China (HKD $)
Hungary (HUF Ft)
Iceland (EUR €)
India (INR ₹)
Ireland (EUR €)
Israel (USD $)
Italy (EUR €)
Japan (JPY ¥)
Korea (KRW ₩)
Latvia (EUR €)
Lithuania (EUR €)
The Netherlands (EUR €)
Norway (NOK kr)
Poland (PLN zł)
Russia
Singapore (SGD $)
Spain (EUR €)
Sweden (SEK kr)
Switzerland (CHF Fr)
Thailand (THB ฿)
United Kingdom (GBP £)
United States (USD $)
International
Language
*
English
Norsk
English
Apply preferences
Skip to main content
The security situation in the Middle East impacts our Doha and Dubai flights.
Read more
Home
oneworld member airlines and benefits
Norway-EN (kr)
NO-EN (kr)
Login
Join Finnair Plus
Home
Menu
Book
Manage
Check in
Search
Search
Destinations & offers
Destinations
Finland
Africa
Americas
Asia-Pacific
Europe
Middle East
Flight offers
Business Class flight offers
Route timetables
Travel requirements for your trip
Blue Wings stories
Multi-city bookings
Siberian Joint Business
Prepare
Baggage
Checked baggage
Carry-on baggage
Sports equipment and other special baggage
Extra baggage fees
Restricted items
Lost, delayed or damaged baggage
Baggage between airlines
Seats
Seats on long-haul flights
Seats on short-haul flights
Upgrade
Travel extras for your trip
Priority services
Finnair Cancellation Cover
Nordic Kitchen: meals and beverages
Long-haul meals
Business Class menus on long-haul flights
Short-haul meals
Pre-order meals
Special diets and food allergies
Travelling with children
Before your flight
At the airport
During the flight
Travelling with pets
Special assistance and health
Travelling with medical conditions and accessibility needs
Special assistance
Wheelchairs, other mobility aids and medical devices
Assistance dogs
Travelling while pregnant
Children travelling alone and young travellers
Travel documents
Travel documents to the USA, UK, Canada and Australia
Travel requirements for your trip
Travelling with multiple airlines
Travel & fly
Sustainability in travel
Contribute to sustainable aviation fuel
Tips for sustainability
Inclusive and accessible journeys
Sustainability work at Finnair
Check-in for Finnair flights
Check-in in advance
Check-in at the airport
Bag Drop
Travelling at Helsinki Airport
Transport to and from the airport
Connecting flights
Security check
Border control
Finnair Lounges at Helsinki Airport
Lounges around the world
Finnair travel classes
Finnair ticket types
Finnair Business Class
Finnair Premium Economy
Finnair Economy Class
Upgrade your travel class
Finnair cabins
Embraer cabin
Long-haul cabin
In-flight entertainment and Wi-Fi
In-flight entertainment
Wi-Fi
Flight information
Travel updates
Archived travel information
Timetables
In case of disruption
How to change your flights
Finnair fleet
Shopping with Finnair
Travel extras at the destination
Hotels
Car rental
Airport transfers
Current page is under this topic:
Customer support
Help and contacts
Contact and request forms
Frequently asked questions
Finnair Plus
Welcome to Finnair Plus
A new era for Finnair Plus
Finnair Plus rules
Membership tiers and benefits
Finnair Plus Basic
Finnair Plus Silver
Finnair Plus Gold
Finnair Plus Platinum
Finnair Plus Platinum Lumo
Finnair Plus Lifetime
Finnair Plus Junior
Collect and use Avios
What are Avios and tier points?
Collect Avios and tier points from flights
Collect Avios from partner services
Use Avios on Finnair award flights
Use Avios on award flights with partners
Use Avios on travel class upgrade
Use Avios on Finnair Plus partners
Buy, exchange or transfer Avios
Transfer Avios between Finnair and British Airways
Subscribe to Avios
Finnair Plus help and support
Frequently asked questions
Two-factor authentication for Finnair Plus
Travel class upgrades for members
Claim missing Avios
Forgotten password
Finnair for Business
Finnair for Business
SAF Service
PrioFlex
Download VAT receipt
Contact us
Join Finnair for Business
Frequently asked questions
Finnair for Business
Admins and travel bookers
Travellers
Home
/
Frequently asked questions
/
Customer service
Frequently asked questions
All questions
Airport & Flights
Animals
Baggage
Bookings & Payments
Bus connections for Tampere and Turku
Check-in & Boarding
Children
Customer service
(Current page)
Entertainment & Internet access
Finnair for Business
Finnair Plus
Food & Diets
Health & Medical issues
Seats & Travel classes
Sustainability in travel
Train connections
Customer service
All questions
Airport & Flights
Animals
Baggage
Bookings & Payments
Bus connections for Tampere and Turku
Check-in & Boarding
Children
Customer service
(Current page)
Entertainment & Internet access
Finnair for Business
Finnair Plus
Food & Diets
Health & Medical issues
Seats & Travel classes
Sustainability in travel
Train connections
Customer service
Claims & Compensation
How do I give feedback/make a claim?
How do I apply for compensation for delayed or damaged baggage?
How long does it take to receive compensation?
Contact and feedback
How can I chat with Finnair Customer service?
Who should I contact if I have booked a hotel as a travel extra?
Who should I contact if I have a question about the insurance related to my rental car booked through Finnair?
Who should I contact if I have booked a rental car or airport transfer as a travel extra?
Can I take pictures and videos during flights?
What happens if a passenger behaves in a disruptive way?
How can I report a mistake or give feedback about Finnair’s website?
How can I contact Finnair in China/France, etc.?
How can I subscribe or unsubscribe to Finnair newsletter?
Lost property
Who do I contact if I have lost property at an airport or on board a Finnair flight?
Refunds
Can I cancel my flight within 24 hours of booking and get a full refund?
Finnair changed or cancelled my flight due to flight disruption. What are my refund options?
Can I get a refund for my travel extras?
I paid with Avios. How will I receive my refund?
I paid with a gift card. How will I receive my refund?
I paid using multiple payment methods. How will I receive my refund?
I no longer have the card I used to pay for my booking. How will I receive my refund?
I have a round-trip booking and want to cancel my return flight after using the departure flight. How will my refund be calculated?
How do I cancel my booking in the app?
How can I get the invoice for my refund?
Can I get a refund for the extra baggage I already paid for?
How can I track the status of my refund request?
Why have I not received a refund yet?
How do I claim a ticket refund?
How do I ask for a refund for my paid seat?
Navigated to page: Customer service