Customer service - Frequently asked questions | Finnair Switzerland
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Claims & Compensation
How do I claim a ticket refund?
Why have I not received a refund yet?
How can I track the status of my refund request?
How do I ask for a reimbursement of the amount paid for an advanced seat?
What is the current status of refunds in Russia and Belarus?
Can I get a refund for the extra baggage I already paid for?
My purchase has been made in Russian ruble (RUB) but with a credit card issued outside of Russia – how can I receive my refund?
My purchase has been made in Russian ruble (RUB), with a credit card issued in Russia – can I request my refund with an alternative form of payment?
How do I give feedback/make a claim?
How do I apply for compensation for delayed or damaged baggage?
How long does it take to receive compensation?
Contact and feedback
How can I contact Finnair in China/France, etc.?
How can I subscribe or unsubscribe to Finnair newsletter?
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Lost property
Who do I contact if I have lost property at an airport or on board a Finnair flight?
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