3.1 General
The Finnair Plus program uses Avios as the loyalty currency. Avios can be used to pay for flights, travel extras, and products and services provided by Finnair Plus partners.
Tier points allow Finnair Plus members to advance on Finnair Plus membership tiers.
To have Avios and tier points registered automatically, members should provide their membership number when making a reservation or add the membership number directly to the reservation or present the membership card when using the services of Finnair Plus partners.
Avios can be collected only after membership begins. Avios granted are personal and have no monetary redemption value. Avios are collected only by members who fly or use the services of Finnair Plus partners for which Avios are granted. Persons paying for a trip or service are not eligible for Avios unless they use the service themselves.
Collected Avios can be transferred from one Finnair Plus account to another Finnair Plus account. The transfer of Avios is carried out by logging in to the Finnair shop online. Avios cannot be transferred to a Finnair Plus Junior member’s account. A service fee applies to Avios transfers unless otherwise stated. Avios can be collected in only one loyalty program at a time and cannot be transferred from a Finnair Plus account to another loyalty program or vice versa unless otherwise stated. Avios can be transferred online only after the sender has had a Finnair Plus account for more than 90 days. Avios transfers before that must be made via Finnair customer service.
Avios are not granted for flights or services from which members receive benefits through some other award system. The same applies to free, contract, award, barter, Finnair Plus Money+Avios offers, or travel industry discount fare tickets. No Avios are granted for the flight tickets of children under the age of two who do not have a seat of their own.
3.2 Collecting Avios from flights
3.2.1 General
Avios and tier points for flights made are registered in a Finnair Plus account only based on the tickets used. Avios and tier points are registered according to the travel date specified on the flight ticket. Avios or tier points are not granted for expired, redeemed, unused, or cancelled tickets or for tickets changed to an airline not participating in this loyalty program. Avios and tier points granted for approved tickets are registered after the flight if members provide their Finnair Plus membership number when booking their ticket or checking in. Membership numbers are entered into the reservation system. When the membership number is given during booking or check-in, Avios and tier points are registered within 1 to 4 weeks after the flight.
Avios for nonstop and indirect Finnair (AY) scheduled flights are granted based on the origin and destination specified on the ticket. If there is a change of aircraft during the trip and the flight number changes, Avios are granted based on the different legs of the flight. For other services, the number of Avios is based on separate agreements.
3.2.2 Finnair Flights
Avios and tier points are granted for all scheduled Finnair (AY) flights for which the official published fare has been paid. The Finnair carrier code (AY) must appear on the ticket as ‘CARRIER’. Finnair reserves the right to designate the scheduled flights and fare and ticket types included in the Finnair Plus program at any time.
Flights booked before 9 March 2024
For flights booked before 9 March 2024, Avios are granted according to the following rules. For scheduled Finnair flights (AY0001–AY2000, AY3101–AY3300, and AY7001-AY7500) and Finnair’s partner bus services (AY9601– AY9602 and AY9605–AY9606) when booked as a connection for Finnair flights, Finnair specifies the basis of the number of Avios granted depending on the zone of travel, the ticket type and the travel class, as shown on Finnair’s web pages. For codeshare flights (AY2501-AY7000), Avios are granted according to the ticket type/travel class and the distance travelled in miles, as shown in the table on Finnair’s web pages. For Finnair charter flights (AY2001–AY2500) departing from Finland, Avios are also granted in accordance with a separate table available on Finnair’s web pages.
Avios are not granted for the travel extras in connection with a flight that is booked before 9 March 2024.
Flights booked on or after 9 March 2024
For flights booked on or after 9 March 2024, Avios are granted according to the following rules. For scheduled Finnair flights (AY0001–AY2000, AY3101–AY3300 and AY7001-AY7500) and Finnair’s partner bus services (AY9601– AY9602 and AY9605–AY9606) when booked as a connection for Finnair flights, Avios are granted from the base fare of the flight ticket, the total price of travel extras and the possible surcharge set by the airline. The surcharge can be found in the price breakdown of the booking path under the Taxes, fees and charges as Extra fee. Avios are not granted from taxes, other fees, airport or service charges. Avios are not granted for the travel extras purchased on board the flight or in connection with award flight. The number of Avios granted varies between the tiers. The accrual of Avios per euro spent and tier is available on Finnair’s web pages.
For codeshare flights (AY2501-AY7000), Avios are granted according to ticket type or travel class and the distance travelled in miles, as shown in a table on Finnair’s web pages. For Finnair charter flights (AY2001–AY2500) that are organized by a third party (for example Aurinkomatkat, Apollomatkat, Tjäreborg, STS Alppimatkat, Toiviomatkat, Detur, TUI or Mixx Travel) and for scheduled Finnair flights (AY0001–AY2000, AY3101–AY3300 and AY7001-AY7500) that are sold by a third party (Aurinkomatkat, Apollomatkat, Tjäreborg, STS Alppimatkat, Toiviomatkat, Detur, TUI or Mixx Travel) and), Avios are granted in accordance with separate tables available on Finnair’s web pages. Avios are not granted for the travel extras purchased in connection with Finnair charter flights or scheduled Finnair flights sold by a third party.
For Finnair charter flights (AY2001–AY2500) that are organized by a third party (for example Aurinkomatkat, Apollomatkat, Tjäreborg, STS Alppimatkat, Toiviomatkat, Detur, TUI or Mixx Travel), Avios are also granted in accordance with a separate table available on Finnair’s web pages.
In cases where revenue information is not available for technical reasons, Avios and tier points are granted based on the ticket type or travel class and the distance traveled in miles.
3.2.3 Partner flights
Avios are also granted for the flights of any partner airlines provided that the carrier code of the partner appears on the ticket as ‘MARKETING CARRIER’ and the flight is made on an aircraft of the partner. Avios are granted on the travel class, booking class, and distance flown in miles. Tier points are not granted from partners unless stated otherwise.
3.3 Collecting tier points
In addition to Avios, members can earn tier points. Tier points are granted for Finnair and other oneworld airlines' scheduled flights, and they enable the member to progress through the tiers of the Finnair Plus program. The accrual of tier points on flights is equivalent to the accrual of Avios.
3.4 Validity of Avios
Avios are valid for 18 months from the latest Avios activity date (collecting or using Avios). Each activity will pass on the validity date for all the Avios for 18 months. Unused Avios will expire and get cancelled automatically if there is no Avios activity within an 18-month period. The expiration date can be found on the member’s Finnair Plus account on the website and the Finnair app. Finnair is not obliged to remind members of Avios due to expire separately. Transferring Avios between accounts (either between Finnair Plus accounts or between Finnair Plus account and another airline loyalty program account) does not affect the Avios expiry date.
3.5 Cancelled or delayed flights
Avios and tier points are granted for Finnair flights cancelled or delayed for technical reasons (including rerouting made for the above-mentioned reasons) provided that the member has a ticket (AY code on the ticket) and a confirmed seat for the flight in question. In the event of force majeure, such as cancellation of a flight due to weather conditions or for other reasons beyond the control of Finnair, no Avios or tier points are granted. Neither are Avios or tier points granted when a rerouting has occurred due to force majeure or for other reasons beyond the control of Finnair. If a Finnair flight is delayed (due to force majeure or another reason) and if a member, therefore, misses a flight operated by a Finnair partner, no Avios and tier points are granted to the member for the partner airline’s flight.
If the flight is operated by an airline other than Finnair, no Avios or tier points are granted for a flight cancelled or delayed for a technical reason (including rerouting made for the above-mentioned reasons). Neither are Avios or tier points granted if the flight is delayed or cancelled due to force majeure or for other reasons beyond the control of a partner. Neither are Avios or tier points granted when a rerouting has occurred in the event of force majeure or for other reasons beyond the control of a partner. Changes made in these flights, such as rerouting or cancellations of flights, do not make the members eligible for Avios or tier points under any circumstances.
3.6 Claiming missing Avios
Avios can be registered retroactively only against the documents listed below:
- For flights: a copy of the flight ticket and of the boarding pass.
- For e-tickets: the itinerary/receipt. A boarding pass stub alone is not sufficient.
- For hotels: a copy of the invoice.
- For car rentals: a copy of the rental agreement.
- Other services: copy of the invoice or receipt
- Transactions older than six (6) months will not be registered retroactively. Please note: Avios can be granted retroactively from one (1) to six (6) months following the transaction, depending on the cooperation partner.
Please note that Finnair Plus will not return the documents.
Please note that certain cooperation partners do not grant Avios retroactively.
Companies participating in the Finnair Plus program reserve the right not to grant any Avios for the services that they offer or to grant only some of the Avios normally granted. Some partners do not grant any Avios at all. More detailed information about restrictions of this kind or about changes made to them is available on the Finnair web pages (finnair.com and finnairshop.com).
Members can collect Avios and tier points after becoming members. However, Avios for one one-way or round-trip Finnair or partner flight submitted with the membership application can be approved retroactively, provided that the flight was not made more than six months before the application. No tier points are granted from such retroactive transactions.
3.7 Collecting Avios for the services of non-airline partners
Finnair has agreed with the partners referred to on the Finnair Plus web pages (Finnair.com and finnairshop.com) concerning cooperation with the Finnair Plus program. Information on the collection of Avios is available on finnairshop.com. Finnair is not responsible for any misprints in these rules. The right to make changes is reserved. Finnair Plus members cannot demand credit for Avios or awards if the cooperation agreement has changed in this respect.
Finnair has agreed with the partners referred to on the Finnair Plus web pages (Finnair.com and finnairshop.com) concerning cooperation with the Finnair Plus program. Information on the collection of Avios is available on finnairshop.com. Finnair is not responsible for any misprints in these rules. The right to make changes is reserved. Finnair Plus members cannot demand credit for Avios or awards if the cooperation agreement has changed in this respect.
For car rental, a separately agreed number of Avios is awarded each time a car is rented in accordance with the terms set by the car rental company. To ensure that Avios are granted, members must present their Finnair Plus membership cards when they rent a car. Avios are granted retroactively in accordance with section 3.6 only for car rental agreements made no more than six (6) months before.
At partner hotels, a separately agreed number of Avios is collected per overnight or stay. The membership card must be presented at check-in to ensure that the Avios are credited to the account. If two members share one hotel room, Avios are granted to only one of them. Avios can be granted only once for one hotel room per night or per stay. Avios are granted retroactively only for hotel invoices made no more than six (6) months before.
In the manner agreed, Finnair Plus and its finance company partners grant Avios for purchases made with a Finnair Plus co-branded credit card. Full terms and conditions can be found on the website of the company issuing the credit card.
Avios are accrued from services provided by other cooperation partners as separately agreed. Some restrictions may apply to the granting of Avios retroactively.