Challenging winter weather conditions are causing limitations on air traffic and slow down ground handling operations at Finnair northern destinations between 9 and 12 January 2026. Disruptions to our flights, such as delays and cancellations, are unfortunately expected, and the handling of arriving and departing baggage may be congested due to the situation. 

We monitor the situation closely and will update this page with any new information. We are very sorry for the uncertainty and harm this situation may cause you, and we will do our best to minimise the impact on your journey.  

If you are flying with us to or from Ivalo, Kittilä, Rovaniemi or Oulu between 9 and 12 January 2026, please make sure to allow enough time to arrive at the airport and to follow our communications closely. We have collected the following information for your next steps in case there is a change to your flight.  

How do I know if my flight is disrupted?  

If there are changes to your journey, we will contact you personally via SMS and/or email. Please go to Manage booking and check that we have your current contact information. You can find your flight details in Manage booking and Finnair app.  

In case you miss a connecting flight on the same ticket, we will book you a new flight to your destination and send you a message as soon as your travel plan is completed. If you have a connecting flight onwards from Helsinki, you can see real time status of your connecting flight onboard in Nordic Sky portal in our narrow-body Airbus aircrafts and via Inflight Entertainment in our wide-body aircrafts.  

Your options if your flight is cancelled  

If you have received a message of a flight cancellation, these are your options:  

• Choose our rebooking: As soon as the flight has been cancelled, we start working on your new travel plan, and you’ll receive a separate SMS and/or email when we have booked you the best available alternative flight(s). The SMS includes your new flight details, while the email provides more detailed instructions. You can see your new travel plan also in Manage booking. Please note that the availability of alternative flights may be limited, so rebooking could take longer than usual.  

• Change your journey: You can postpone your journey once, free of charge, by contacting our customer service. If the rebooking we’ve offered doesn’t suit you, you can also find another flight and change your travel date free of charge within +/-14 days of the original date via Manage booking. For tickets purchased through other service providers than Finnair, such as a travel agency, please contact the ticket issuer directly.  

• Cancel your journey: If you wish to cancel your entire journey or all flights in your booking have been cancelled, you can apply for a refund in Manage booking. To keep some flights and refund only part of your booking, please contact our customer service or the ticket issuer.  

• Travel extras: Due to the flight change, we unfortunately might not be able to confirm some of the pre-ordered travel extras, such as meals or pet transportation, to your new flights. You can check your confirmed services in Manage booking and rebooking email. If you do not receive travel extras purchased from Finnair, you can apply for a refund.  

Accommodation 

If your journey has already started and you need hotel accommodation due to a flight rebooked by us, we will provide it for you. You can book accommodation at Helsinki Airport and many other destinations using our online tool. If you are eligible, you will receive a personal booking link via SMS and/or email, at the latest on the day of your original flight. Use the link in the message to book your hotel and find information about meals. If you don't receive the link, please contact our ground crew at the airport.  

If we are unable to arrange accommodation for you, and you cannot use our online tool or are not at the airport, you may book accommodation yourself. In that case, please keep the receipts and apply for compensation for reasonable hotel and ground transportation costs afterwards.  

What to do if your baggage didn’t arrive with you 

• If your baggage has been delayed, we'll automatically create a delayed baggage report for you. If you haven’t received an SMS and/or email from us regarding the report, please contact our ground crew at your final destination for assistance.  

• You can manage and track your delayed baggage report in our online service. Please check the report to ensure we have your correct contact details, delivery address and accurate baggage information. If your contact details are in the report, we’ll keep you updated via email and/or SMS.  

• To help us locate your delayed baggage faster, please add details about its contents and share the location of your AirTag or other Find My network accessory with Finnair using our online service.  

• We will deliver your baggage to you as soon as possible and will contact you to organise the delivery once the baggage has arrived at your destination.  

• You can find the local baggage handler’s contact information and opening hours in your delayed baggage report.  

• Read more about delayed baggage here.  

Contacting our customer service 

If you booked your ticket through Finnair, our customer service is working hard to assist you during this exceptional situation. You can also contact us via chat on our website or in Finnair app. For tickets purchased via other service providers, such as travel agencies, please contact the ticket issuer directly for changes or cancellations. We are sorry that our customer service may be busier than usual at times.  

You can check your passenger rights here.