Finn Spring, the supplier of spring water bottles for Finnair, has issued a recall for a limited batch of its Villi Spring Water 0.33L products with a best before date of 11 July 2027. According to the manufacturer, internal quality control tests revealed bacterial levels exceeding acceptable limits in this specific production batch.  The bacteria revealed in the quality control tests were coliforms and Pseudomonas aeruginosa.  

This bottled water was available on selected Finnair flights and was promptly removed from service on Tuesday, 9 September 2025, immediately following the recall notice. Unfortunately, we are unable to target communications to customers on a flight-by-flight basis, as the affected bottles were part of a limited batch and were not present on every flight. 

The spring water currently being served on our flights comes from a different production batch and meets all quality standards.  

The safety and wellbeing of our customers is our highest priority. We sincerely apologise for any concern or inconvenience this situation may have caused. 

If you suspect you may have experienced stomach symptoms due to water served on board, you can report this via our website’s feedback form or contact our customer service team. 

As part of our responsibility under the Finnish Food Act, we will share your contact details (name, phone number, and email address) with the food safety authorities. This allows them to investigate the matter more thoroughly. The authorities may contact you to obtain additional information about your symptoms, that could be related to consuming Villi Spring Water during your flight. For more information on how we process your personal data, please refer to Finnair's privacy policy at: https://www.finnair.com/en/info/finnair-privacy-policy. 

We are closely monitoring the situation and will update this page with any new information. We are truly sorry for the uncertainty and discomfort this may have caused and are doing our utmost to minimise any impact on your travel plans. 

Read more from Finn Springs´ recall notice.