Choose your account type
Join Finnair Plus and enjoy exclusive offers and benefits at home and abroad, or create a Finnair Account for faster flight bookings and easy access to all your info on Finnair.com.
| Feature | Finnair Account | Finnair Plus |
|---|---|---|
| Save your personal details for faster bookings | Included | Included |
| See all your upcoming flights at a glance | Included | Included |
| Manage your preferences | Included | Included |
| Earn Finnair Plus points and use them on flights, travel class upgrades and more | Excluded | Included |
| Enjoy exclusive member offers, best flight deals and event invitations | Excluded | Included |
| Enjoy offers and benefits with our over 150 partners around the world | Excluded | Included |
Customer care and contact information
Our customer care is at your disposal – manage your booking, find the answers to frequently asked questions and contact us either online or by phone. We’re happy to help!
You can check all the information regarding your flight through Manage booking. Just sign in with your family name and booking reference.
- Check your flight information
- Make changes to flight times
- Make sure your contact information is up to date
- Pre-order a meal or special treats for your flight
- Pay for extra baggage
- Book a seat in advance
- Enter information required by authorities
- Cancel your booking
Top 10 frequently asked questions
Select country or region to see more specific contact information:
-
Argentina Finnair sales representative
Phone:
-
Australia Finnair sales representative
Phone:
1800 491 791 Calls free of charge within Australia
+61 (0)288 803 290 Calls from outside of AustraliaFax:
Open:
Mon-Fri 9 a.m.–5 p.m. Sydney time.Address:
Suite 2803, Level 28, Australia Square,
264 George St, Sydney NSW 2000, Australia -
Austria customer service, reservations and Finnair Plus
Phone:
Open:
Mon–Fri 8 a.m.–8 p.m., Sat–Sun 8 a.m.–6 p.m. -
Belgium customer service, reservations and Finnair Plus
Phone:
+32 70 25 30 09 (local network charge/mobile call charge: the rate charged depends on your operator and on whether you are calling from a landline or a mobile phone.)Open:
Mon–Fri 8 a.m.–8 p.m. (French and English)
Sat–Sun 8 a.m.–6 p.m. (English) -
Brazil Finnair sales representative
Phone:
-
Canada customer service, reservations and Finnair Plus
Phone:
Open:
Mon–Fri 8 a.m.–8 p.m., Sat–Sun and public holidays 8 a.m.–6 p.m. -
Chile Finnair sales representative
Phone:
-
China customer service, reservations and Finnair Plus
400 886 3350 (mainland China)
30714624 (calls from Hong Kong)
+86 411 398 26301 (calls from outside of mainland China)Open:
Mon–Fri 9 a.m.–9 p.m., Sat–Sun 9 a.m.–6 p.m.Email:
-
Czech Republic customer service, reservations and Finnair Plus
Phone:
Open:
Mon–Fri 7 a.m.–3 p.m.
Please note that our customer service is closed on weekends and public holidays.
-
Denmark customer service and reservations
Phone:
Open:
Mon–Fri 8 a.m.–6 p.m., Sat-Sun and public holidays 8 a.m.–4 p.m -
Estonia customer service and reservations
Phone:Open:
Mon–Fri 9 a.m.–5 p.m
Please note that our customer service is closed on weekends and public holidays.
-
France customer service, reservations and Finnair Plus
Phone:
Open:
Mon–Fri 8 a.m.–8 p.m. (French and English)
Sat–Sun 8 a.m.–6 p.m. (English)
-
Germany customer service, reservations and Finnair Plus
Phone:
Open:
Mon–Fri 8 a.m.–8 p.m., Sat–Sun 8 a.m.–6 p.m. -
Hungary customer service, reservations and Finnair Plus
Phone:
Open:
Mon–Fri 8 a.m.–8 p.m., Sat–Sun 8 a.m.–6 p.m. -
ICELAND CUSTOMER SERVICE
We currently do not have dedicated customer service in Iceland. You may instead contact our customer service in Finland through the number below.
Phone:
+358 9 818 0800 (local network charge / mobile call charge - The rate charged depends on your operator and on whether you are calling from a landline or mobile telephone.)Open:
24hFor group bookings, please contact a travel agency.
-
India customer service and reservations
Gurgaon (NCR Delhi)
Phone:
Open:
Mon–Fri 9.30 a.m.–5.30 p.m., Sat 9.30 a.m.–1.30 p.m.
Please note that our customer service is closed on Sundays and public holidays.
Phone:
1800 102 1233 (toll free)Open:
Mon–Fri 9.30 a.m.–5.30 p.m., Sat 9.30 a.m.–1.30 p.m.
Please note that our customer service is closed on Sundays and public holidays.
Address:
GF 04, Vipul Orchid Square
B-Block, Sushant Lok, Phase - I
Gurgaon 122002 Haryana, INDIAIreland customer service, reservations and Finnair Plus
Phone:
+353 (0)1 695 0015 (local network charge)Open:
Mon–Fri 8 a.m.–8 p.m., Sat–Sun 8 a.m.–6 p.m.Israel Finnair sales representative
Italy customer service, reservations and Finnair Plus
Phone:
02 4828 0099 (calls from Italy)Phone:
+39 02 4528 1022 (calls from outside of Italy)Open:
Mon–Fri 8 a.m.–8 p.m. (Italian and English)
Sat–Sun 8 a.m.–6 p.m. (English)
Customer service is located in Sofia, Bulgaria.
Japan customer service, reservations and Finnair Plus
Phone:
Open:
Mon–Sun 9 a.m.–6 p.m.Korea customer service, reservations and Finnair Plus
Phone:
02 730 0067 (calls from Korea)Phone:
+82 2 730 0067 (calls from outside of Korea)Open:
Mon–Sun 9 a.m.–6 p.m.Email:
Latvia customer service and reservations
Phone:
+371 67 211 277 (local network charge)Open:
Mon–Fri 9 a.m.–5 p.m
Please note that our customer service is closed on weekends and public holidays.
Lithuania customer service and reservations
Phone:
Open:
Mon–Fri 9 a.m.–5 p.m
Please note that our customer service is closed on weekends and public holidays.
Malaysia Finnair sales representative
Phone:
Mexico Finnair sales representative
Phone:
Netherlands customer service, reservations and Finnair Plus
Phone:
Open:
Mon–Fri 8 a.m.–8 p.m., Sat–Sun 8 a.m.–6 p.m.New Caledonia Finnair sales representative
Phone:
New Zealand Finnair sales representative
Open:
Mon–Fri 9 a.m.–6 p.m
Please note that our customer service is closed on weekends and public holidays.
Fax:
Address:
Level 10, BDO Tower,
120 Albert St Auckland,
PO Box 6247 Wellesley StNorway customer service and reservations
Phone:
Open:
Mon–Fri 8 a.m.–6 p.m., Sat-Sun and public holidays 8 a.m.–4 p.mPoland customer service and reservations
Phone:
Open:
Mon–Fri 9 a.m.–6 p.m
Please note that our customer service is closed on weekends and public holidays.
Portugal Finnair sales representative
Phone:
Open:
Mon–Fri 9.30 a.m.–1.30 p.m. and 2.30 p.m.–6 p.m.
Please note that our customer service is closed on weekends and public holidays.
Email:
Russia customer service, reservations and Finnair Plus
Phone:
Open:
Mon–Fri 8 a.m.–8 p.m., Sat–Sun 8 a.m.–6 p.m. (msk)Email:
Singapore customer service, reservations and Finnair Plus
Phone:
Open:
Mon-Sun 8 a.m.–6 p.mEmail:
Slovakia customer service and reservations
Phone:
Open:
Mon–Fri 7 a.m.–3 p.m
Please note that our customer service is closed on weekends and public holidays.
Slovenia customer service and reservations
Phone:
Open:
Mon–Fri 8 a.m.–8 p.m., Sat–Sun 8 a.m.–6 p.m.South Africa Finnair sales representative
Phone:
Spain customer service, reservations and Finnair Plus
Phone:
Open:
Mon–Fri 8 a.m.–8 p.m. (Spanish and English)
Sat–Sun 8 a.m.–6 p.m. (English)Sweden customer service and reservations
Phone:
0771-78 11 00 (calls from Sweden)Phone:
+46 771 78 11 00 (calls from outside of Sweden)Open:
Mon–Fri 8 a.m.–6 p.m., Sat-Sun and public holidays 8 a.m.–4 p.mSwitzerland customer service, reservations and Finnair Plus
Phone:
Open:
Mon–Fri 8 a.m.–8 p.m. (German, French and English)
Sat–Sun 8 a.m.–6 p.m. (German and English)Taiwan Finnair sales representative
Thailand customer service and reservations
Email:
Open:
Mon–Sun 8 a.m.–6 p.m (English), Mon–Fri 8.30 a.m.–5.30 p.m (Thai)Turkey Finnair sales representative
Phone:
UK CUSTOMER SERVICE, RESERVATIONS AND FINNAIR PLUS
Phone:
0330 8081188 (local network charge)Open:
Mon–Fri 8 a.m.–8 p.m., Sat–Sun 8 a.m.–6 p.m.United Arab Emirates Finnair sales representative
USA customer service, reservations and Finnair Plus
Phone:
877 757 7143 (local toll free number)Open:
Mon–Fri 8 a.m.–10 p.m., Sat–Sun 8 a.m.–8 p.m. (est)Vietnam Finnair sales representative
Hong Kong customer service, reservations and Finnair Plus
Open:
Mon–Fri 9 a.m.–9 p.m., Sat–Sun 9 a.m.–6 p.m.Email:
FINLAND CUSTOMER SERVICE
Phone:
+358 9 818 0800 (local network charge / mobile call charge - The rate charged depends on your operator and on whether you are calling from a landline or mobile telephone.)Open:
24hFor group bookings, please contact a travel agency.
Finnair Customer Relations
Phone:
Open:
Mon–Fri 9 a.m.–12 noonAddress:
SL/403,
01053 FINNAIR,
FINLANDCustomer Feedback and Claims
Address:
SL/403,
01053 FINNAIR,
FINLANDPrivacy
In the My Privacy service you can edit your cookie and direct marketing settings, and access and request data about your activity and history as our customer.
Finnair Shop pre-orders
Enjoy your trip to the max and pre-order your tax-free products for your next flight! No hassle or hurry at the airport - your purchases will be waiting for you when you board.
Phone:
+358 10 800 400 (local network charge / mobile call charge)Open:
Mon–Fri 9 a.m.–5 p.m.Delayed or damaged baggage
If your baggage doesn’t arrive on the same flight with you, please contact the Arrival Service desk in the arrivals hall where a delayed baggage report will be created.
Lost property
You can inquire about property lost in Finnair aircrafts, Finnair premises or public areas at Helsinki Airport from Finland’s Found Property Service
Phone:
+358 600 41 006 0900 109 09 09 (from 1.98€/min + local network charge) (from 20 SEK/min + local network charge, calls from Sweden)Open:
24h
Address:
Lentäjäntie 1
01530 VantaaOpen:
Mon–Fri 9 a.m.–5 p.m. Sat 9 a.m.–3 p.m.Finnair Group switchboard
Phone:
+358 600 0 81881 €1.25/answered call + local network charge. The switchboard does not connect calls to Finnair customer service.Agent info and Medadesk for travel agents
Renting an aircraft
Email: