Travelling with a wheelchair or other mobility aid | Finnair Thailand

Travelling with a wheelchair or other mobility aid

We carry your wheelchair and other mobility aid, such as a walker or a shower chair, at no extra cost as long as there is room for it in the aircraft hold.

You can bring a necessary mobility aid, such as a cane or elbow crutches, with you into the cabin.

Below you’ll find a quick checklist on the most important things to know when travelling with a wheelchair or other mobility aid.

Before your travel

Please let us know about your wheelchair or other mobility aid at least 48 hours before departure. You can inform us when buying your flight ticket or when booking the assistance service using the special assistance form or through our customer service.

You can carry both electric and manual wheelchairs on our flights. We handle your mobility aid very delicately during your journey.

Please note that it depends on the aircraft type if the wheelchair will fit in the aircraft hold. You can check the aircraft type of your flight when making the reservation on our website or later through Manage booking or Finnair app. Our customer service is happy to help you if you have any further questions or concerns regarding this.

If your wheelchair or mobility aid has a removable battery, please detach it before the flight. Lithium batteries can be carried with limitations. You can read more about the restrictions here.

There are wheelchairs at all airports available for use between check-in and boarding the aircraft. All our intercontinental flights operated with Airbus A330-300 and A350-900 aircraft are also equipped with a wheelchair for visiting the toilet. Please contact our customer service for more information. 

Do you wish to have assistance at the airport? Find out more about our assistance service.

Advance information about your wheelchair

We ask you to provide the below listed details to us in advance. In this way we can ensure that everything goes smoothly when you travel.

  • Do you have an electric or manual wheelchair?
  • Is your wheelchair foldable?
  • What are the dimensions of the wheelchair when folded, and the weight?
  • Is the power source of your electric wheelchair a dry or wet battery? How can the battery be removed?
  • Are you travelling alone, or will you be accompanied by someone else, such as an assistant?
  • Do you need assistance at the airport to move from check-in to the departure gate?
  • Do you wish for assistance to move from the wheelchair into the aircraft seat?
  • Do you need help for using the stairs?
  • Will you take additional medical or medicinal aids with you?

Maximum wheelchair or mobility aid sizes

Aircraft type

Airbus A319/A320/A321

Airbus A330/A350

ATR (Norra)

Embraer 190 (Norra)

Max. dimensions

130 x 130 x 100 cm

135 x 135 x 150 cm

150 x 50 x 143 cm

140 x 70 x 71 cm

Max. weight

300 kg

300 kg

200 kg

200 kg

Upon arrival

At your destination, you will receive your wheelchair either at the aircraft door or in the airport arrivals hall.

If your wheelchair is taken to the arrivals hall, you will be assisted with a wheelchair from the aircraft to the arrivals hall to collect your own wheelchair.