Customer care and contact information | Finnair

Help and contacts

Fast online support

Use the self-service options below to get help with your flights, bookings, Finnair Plus account and more. 

From boarding passes and flight information to a digital Finnair Plus card, all you need for a smooth journey is always at your fingertips with the Finnair app.
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Customer service contacts

International

Finland customer service

Buying or changing flight tickets or travel extras, timetables, prices, and product enquiries:

Phone: +358 300 871 160 (€1.70/answered call + local network charge)

Please note that a local network fee is also charged by minute during the waiting time and during the call.

  • In Finnish and Swedish: Mon–Fri 7 a.m.–6 p.m., Sat–Sun 8 a.m.–4 p.m. (Finnish time)
  • In English: 24h

Traffic or payment disruption situations and special assistance services:

Phone: +358 9 818 0800 (local network charge)

Please note that there is also a local network fee that is charged by minute during the waiting time and during the call.

  • In Finnish and Swedish: Mon–Fri 7 a.m.–6 p.m., Sat–Sun 8 a.m.–4 p.m. (Finnish time)
  • In English: 24h

Finnair Plus program: Booking or changing award flight tickets, upgrades with Finnair Plus points, and Finnair Plus program enquiries:

Phone: +358 300871161 (€1.70/answered call + local network charge)

Please note that there is also a local network fee that is charged by minute during the waiting time and during the call.

Mon–Fri 8 a.m.–6 p.m.

Finnair Plus program: Claim missing points:

Please use our claim missing points form.


Customer Feedback and Claims

Address:

SL/403, 
01053 FINNAIR, 
FINLAND


Agent info and Medadesk for travel agents

Find the latest news and information about Finnair’s products, services and regulations from our online portal for travel agents.


Privacy

In the My Privacy service you can edit your cookie and direct marketing settings, and access and request data about your activity and history as our customer.


Delayed or damaged baggage

Delayed or damaged baggage

If your baggage doesn’t arrive on the same flight with you, please contact the Arrival Service desk in the arrivals hall where a delayed baggage report will be created.


Lost property

If you have accidentally left a personal item:

On our aircraft in Finland

From 9 September 2023 onwards, the item will be handed over to Excess Baggage Company.

Items forgotten before 9 September 2023 can be enquired from Suomen Löytötavarapalvelu. Please visit their website for contact information.

On our aircraft outside of Finland

Please contact the local airport’s lost and found office. Depending on the item and who finds it (flight crew or cleaning company), it may also be handed to a Finnair ground handling agent who will send it back to Finland to Excess Baggage Company.

At Helsinki Airport 

All items found at the terminals or parking areas of the airport are taken to the Excess Baggage Company service desk.

You can enquire about your lost item from the Excess Baggage Company by phone +358 981711968 or email helsinki@excess-baggage.com


Finnair Group switchboard

Phone: +358 600 0 81881 €1.25/answered call + local network charge. The switchboard does not connect calls to Finnair customer service.



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