Who do I contact if I have lost property at an airport or on board a Finnair flight?
If you have accidentally left a personal item:
On our aircraft in Finland
Starting on 9 September 2023, the item will be taken to the Excess Baggage Company service desk at Helsinki Airport. You can enquire about your lost item from Excess Baggage Company online at www.lostproperty.org, via email at firstname.lastname@example.org or by phone at +358 9 81 71 19 68.
Please note that if you’ve lost a passport on a flight to or from the non-Schengen area, it will be given to Finnish Border Control. Passports left on flights within the Schengen area will be given to the Excess Baggage Company.
Tobacco products and alcohol left on the aircraft are given to Helsinki Airport Customs Passenger Control.
Items forgotten before 9 September 2023 can be enquired from Suomen Löytötavarapalvelu. Please visit their website for contact information.
On our aircraft outside of Finland
Please contact the local airport’s lost and found office. Depending on the item and who finds it (flight crew or cleaning company), it may also be handed to a Finnair ground handling agent who will send it back to Finland to Excess Baggage Company.
At Helsinki Airport, or on Finnair buses from/to Tampere or Turku
All items found at the terminals or parking areas of the airport or on the Finnair buses from/to Tampere or Turku are taken to the Excess Baggage Company service desk at Helsinki Airport.
At other airports
If you have left a personal item at any other airport, please contact the airport in question.