How do I claim a ticket refund?
You can claim a ticket refund of a ticket issued by Finnair by filling in the refund form. Please check the conditions and refund policy of the ticket type you have purchased from your booking confirmation.
If the reservation was made seven days or more prior to the flight's scheduled departure time, you can cancel it within 24 hours from the time of booking without a refund fee.
Most of the unused taxes and fees are refundable, but there are some exceptions:
- Service fees and credit card fees are not refundable
- Insurance and Fuel Fee (YR) is not refunded if you have chosen a ticket type that is non-refundable
Please note that a service fee is collected in most markets for all partial refunds. The fee will not be charged if you have chosen a ticket type that allows full refund.
If you purchased the flight ticket from another airline or from a travel agent, please contact them for the refund.
Contact our customer service for more information about refund. The easiest and fastest way to contact us is via chat.