If you have a pre-existing medical condition and need special assistance during your flight, please inform us by submitting the required forms or contacting our customer service well in advance. This way, we can take the necessary precautions and ensure your safety and comfort throughout the journey.
Medical conditions may restrict air travel
We want to ensure a safe flight for all our passengers. That's why we need to make sure flying is medically safe for you.
We cannot accept you on a flight if you have a medical condition or illness that makes it unsafe for you to fly without special medical assistance during the flight.
In some cases, flying may be allowed with the help of a medical escort or assistant.
Our cabin crew can assist you in getting to the lavatory, but they cannot help you use the toilet or lift you. All our crew members have been trained in first aid, but they are not authorised to give injections or medication. Also, the crew cannot store medicines during the flight.
The following medical conditions may restrict air travel:
- Recent myocardial infarction
- Recent cerebral circulatory disorder
- Recent injury
- Recent surgery
- Symptomatic coronary disease or other heart condition
- Chronic pulmonary diseases
- Need for additional oxygen during a previous flight or on the ground
- Psychosis and other severe mental disorders
- Alzheimer's disease, other dementias, autism and other conditions that may affect the ability to independently travel on a flight
- Disorders of consciousness
- Poorly controlled epilepsy (recurrent seizures)
- Advanced cancer or other serious disabling illness
- Infectious disease (tuberculosis, measles, recent respiratory infections, intestinal infections with diarrhoea or vomiting)
- Sinusitis or ear infection
- Acute pain uncontrolled by medication
- Anaemia (Hb less than 75g/l)
- Chickenpox in the vesicle phase due to the risk of infection. Travel is allowed in the dry scabies phase.