Why can’t I make changes to my reservation through Manage booking?
You can’t make changes through Manage booking, for example if
- you have a group booking.
- you have booked your trip through a travel agency or a tour operator.
- you have purchased your flight with a combination of money and Finnair Plus points.
- your flight is already cancelled from our systems and you have received a cancellation message.
- you have upgraded your flight with money or a tier benefit.
When you have booked your trip through a travel agency or tour operator or you have a group booking, please contact your agency to make changes. In other cases, our customer service will help you. We are sorry if our customer service is congested.