Travel updates

May 23, 2019

During the summer and holiday season, the number of customers at Helsinki Airport increases and congestion is expected from time to time. Below you’ll find some tips on how to make your travel smoother.

Before travel

• You can do the check-in in advance to avoid queues at the airport. Advance check-in starts 36 hours before the flight departure either online on finnair.com or with Finnair App. You can download Finnair App (iOS or Android) here.
• If you are travelling with extra baggage, you can pay the extra fee via Manage booking on finnair.com the previous day.
• You can also bring your baggage to the airport already in the previous evening. Baggage can be dropped off between 6 pm and 9.30 pm. One family member may hand in the baggage for the whole family, provided that he or she can show all tickets and travel documents.
• If you are travelling with your family, check our family travel pages for tips to prepare for your journey.

On the day of departure

• Please allow some extra time when arriving to the airport, because there may be queues for the check-in, bag drop and security check.
• Please note that the parking arrangements at Helsinki Airport have changed. Parking halls P1 and P2 are closed. Parking halls P3 and P5 and outside parking area P4 are at your service.
• Due to the holiday season and ongoing renovations at Helsinki Airport, traffic in front of the airport is congested from time to time. To avoid congestion, you can only stop briefly in front of the terminal to drop someone off. The new place for dropping passengers off at Terminal 2 is on the arrivals level. If you want to accompany someone to the terminal or pick someone up from the airport, please use the short-term parking in P3.
• Utilizing public transport or Finnair City Bus is an option to make arriving the airport smoother.

Allowed baggage

• The baggage allowance is marked on your ticket, e.g. 1 PC means that you are allowed to check in one bag max. 23 kg free of charge. The fee for carrying sports equipment depends on the baggage allowance of your ticket as well as how much other baggage you’re taking with you. Read more about travelling with sports equipment here.
• With our baggage allowance calculator it’s quick and easy to find out how much baggage you can take on your flight and calculate extra baggage fees in advance.
• Due to the limited space onboard the aircraft and to ensure maximum legroom for your journey, consider taking only the most necessary carry-on baggage with you into the cabin.

For further information, we are happy to help you via Twitter @FinnairHelps, through our Facebook pages and via chat on finnair.com. You can also call Finnair Customer Service.

You can check Finnair Passenger Rights here.

We wish you a lovely holiday season!

June 10, 2019

Due to operational reasons Finnair leases an E190 aircraft and crew from WDL Aviation, a German airline company from July 1 to August 31, 2019. The leased aircraft will operate all the flights to/from Hanover and some of our flights to/from Hamburg.

In the flights operated with the leased aircraft, the cockpit and cabin crew come from WDL Aviation. They serve customers in English and German. There is also one Finnish-speaking cabin crew member from Finnair on board. Finnair service concept is followed.

When buying tickets through finnair.com, the operating airline is shown on the ‘Select Flights’ page. If you already have a booking on any of the flights affected, we’ll inform you about the changed aircraft via pre-departure e-mails. Please go to Manage booking on our website or Finnair App and check that we have your current contact information.

If you wish to change or cancel your flight due to the change in the operating carrier, we ask you kindly to contact Finnair Customer Service.

We are also at your service on Twitter @FinnairHelps, in our Facebook pages and via chat on finnair.com.

You can check your passenger rights on our website.

We apologize for any inconvenience!

May 7, updated June 19 2019

Due to runway maintenance, Kuusamo Airport will be closed from 12 August to 30 August 2019. During that period our flights between Helsinki and Kuusamo will not be operated. Instead, you can fly with us between Helsinki and Rovaniemi, and there will be a bus connection between Rovaniemi Airport and Kuusamo Airport.

The following flights from Helsinki to Rovaniemi will have a bus connection onwards to Kuusamo Airport:

• AY533 on Mondays, Wednesdays and Fridays
• AY535 on Tuesdays and Thursdays
• AY533 and 535 on Saturdays and Sundays

The following flights from Rovaniemi to Helsinki will have a bus connection from Kuusamo Airport to Rovaniemi Airport:

• AY534 on Mondays, Wednesdays and Fridays
• AY536 on Tuesdays and Thursdays
• AY534 and ay536 on Saturdays and Sundays

The bus schedule is as follows:

• Mondays, Wednesdays, Fridays
  • From Kuusamo to Rovaniemi at 10am (arriving to Rovaniemi at 12.30pm)
  • From Rovaniemi to Kuusamo at 2pm (arriving to Kuusamo at 4.30pm)
• Tuesdays and Thursdays
  • From Kuusamo to Rovaniemi at 2.15pm (arriving to Rovaniemi at 4.45pm)
  • From Rovaniemi to Kuusamo at 6.15pm (arriving to Kuusamo at 8.45pm)
• Saturdays and Sundays
  • From Kuusamo to Rovaniemi at 10am (arriving to Rovaniemi at 12.30pm)
  • From Rovaniemi to Kuusamo at 2pm (arriving to Kuusamo at 4.30pm)
  • From Kuusamo to Rovaniemi at 2.15pm (arriving to Rovaniemi at 4.45pm)
  • From Rovaniemi to Kuusamo at 6.15pm (arriving to Kuusamo at 8.45pm)

If you have a booking on the above mentioned flights, we will contact you on any schedule changes or flight cancellations via SMS and/or e-mail. Please check from Manage booking that we have your current contact information, so that we can reach you. More information about the maintenance here.

Your tickets will be updated automatically and this does not require any action from you. If the new routing does not suit your travel plans, you can:

• Change your trip free of charge for dates between 1 July and 30 September 2019 according to seat availability.
• Change your flight to Rovaniemi, Oulu or Kajaani according to seat availability (no bus transportation between new destination and Kuusamo).
• Cancel your reservation and get a full refund for your unused flight ticket.

If you wish to change or cancel your flight, please contact our Customer Service. We are also at your service on Twitter @FinnairHelps and on Finnair Facebook pages.

You can check Finnair Passenger Rights here.

We are sorry for the inconvenience!

Apr 11, 2019
 

Helsinki Airport is being renovated to offer you an even smoother travel experience in the future. During the construction work, there are changes in the airport’s traffic and parking arrangements.
 

• The taxi station that currently serves customers in front of Terminal 2 on the arrivals level will move to the ground floor of the terminal on 15 April 2019. To get to the new taxi station, customers can take the escalators or an elevator in the Arrivals hall 2A near Burger King restaurant.
• The bus station will be in front of Scandic hotel from 15 May 2019 on. Bus driving routes will also change: the route to the new bus station will go through Teletie and Lentäjäntie.
• If you arrive at the airport by taxi or are dropping someone off at the terminal, from 23 May 2019 on, the right place for this at Terminal 2 is on the arrivals level. Until then the spot is in front of the terminal on the departures level. Please note that you can stop only briefly in front of the terminal to avoid congestion. If you wish to accompany someone into the terminal or pick someone up, please use the short-term parking area in P3.
• Parking halls P1 and P2 are closed. You can use parking halls P3 and P5 and outside parking area P4. Short-term and premium parking will be in P3.

Please allow extra time when arriving at the airport. We apologize for any inconvenience. The renewal will be completed in 2022. Find out more at Finavia’s website.

Feb 27 2019, last update June 13 2019

Due to airspace closure of Pakistan, some Finnair flights are unfortunately disrupted. On flights between Helsinki and Thailand, Vietnam and Singapore there may be delays due to longer flight routes and possible fueling stops. The timetables of flights between Helsinki and Delhi during the month of May, June and July have also been changed in order to avoid flight delays. Affected customers will be contacted directly by Finnair’s customer service.

The airspace closure does not affect our flights to/from China and Japan.

We are following the situation closely and will update any new information on this page. We do our best to minimize the effects to our customers.

You can check up to date flight information here.

If you miss your connecting flight due to a delayed first flight, we’ll re-route you to your destination. As availability of alternative flights is limited, re-routing may take time. Thank you for your patience! After we’ve re-routed your journey, you can find your updated travel plan via Manage booking. If you wish to make changes to your re-routing, we kindly ask you to contact our customer service.

We are at your service also on Twitter @FinnairHelps, in our Facebook pages and via chat on finnair.com.

You can check your passenger rights on our website.

We apologize for any inconvenience!

12 March 2019

Due to temporal lack of aircraft, Finnair leases an ATR aircraft and crew from DAT LT, a Lithuanian subsidiary of Danish Air Transport. The leased aircraft will operate some of our Finnish and regional routes from Apr 15 to Dec 19, 2019, if necessary. During that time all cabins of Norra’s ATR feet will be renewed.

The cockpit and cabin crew come from DAT LT. Finnair service concept is followed.

If you have a booking on any of the flights affected, we’ll do our best to inform you about the changed aircraft by text message. Please check from Manage booking that we have your current contact information. Please note that the change may also happen with a short notice.

If you wish to change or cancel your flight due to the change in the operating carrier, we ask you kindly to contact Finnair Customer Service. You can check your Passenger rights here.

You can check your passenger rights on our website.

We apologize for any inconvenience!

7 March 2019

We have leased an Airbus A321 aircraft from our oneworld partner Iberia for our Madrid route from Apr 1, 2019 to Mar 30, 2020. The Iberia aircraft covers a temporary shortage of aircraft as our operations continue to grow.

With the leased aircraft, the flight deck crew comes from Iberia, while the cabin crew is Finnair’s. However, during the first operating month of the lease, the flights will be operated with Iberia’s cabin crew, and there will be one Finnair crew member on board to support the delivery of Finnair's customer service concept. The crew serves customers in English and in Spanish.

Finnair’s service concept is followed on the flights.

When buying tickets through finnair.com, the operating airline is shown on the ‘Select Flights’ page. If you already have a booking for our Madrid flights between Apr 1, 2019 and Mar 30, 2020, we’ll inform you about the changed aircraft via SMS and/or e-mail. Please go to Manage booking on our website or Finnair App and check that we have your current contact information.

If you wish to change or cancel your flight due to the change in the operating carrier, we ask you kindly to contact Finnair Customer Service. We are also at your service via chat on finnair.com, on Twitter @FinnairHelps and in our Facebook pages.

You can check your passenger rights on our website.

We apologize for any inconvenience!