Coronavirus - Frequently asked questions | Finnair Switzerland

Frequently asked questions

Coronavirus

My booking and coronavirus

Do I need to pay extra when I change my travel dates?

Can I change my travel dates more than once?

Why can’t I make changes to my reservation through Manage booking?

I booked my flights through a travel agency. Can I change my reservation through Finnair?

When do I need to change the travel dates at the latest and how far ahead can I change them?

I have an infant in my reservation. How can I change my travel dates, if my child is not an infant on my new travel date anymore?

I can’t change my travel dates myself or reach your customer service. Can I decide not to travel and apply for a refund later?

Can I cancel my reservation and get a refund?

There are travel restrictions for my destination. Can I cancel my booking and get a refund?

How can I apply for a refund?

How and when will I get my refund?

Rerouted or cancelled flights

How do I know if my flight is cancelled?

I noticed that my flight is cancelled but I haven’t got an SMS. Why?

What are my options, if my flight is cancelled?

Can I make changes to my rerouted journey?

Will you reroute me to my destination if my flight is cancelled?

All flights to my destination are cancelled. Can you reroute me to a nearby city?

I postponed my travel to a later date and now my original flight is cancelled. Can I now get a refund, if I decide not to travel?

Can I change my travel dates or apply for a refund already before I’ve received the cancellation message?

Only my outbound/inbound flight is cancelled. Will my other flight be cancelled automatically and do I get a refund for the whole journey?

Travelling and coronavirus

I was ill with coronavirus. When can I travel on your flights?

What kind of a mask should I wear during the boarding and the flight? Is it mandatory to wear a mask during the whole flight?

What should I do if I can’t wear a mask due to a medical reason?

How do you choose the flights or routes to be operated? Why do you cancel some flights or routes?

Is it safe to fly during the coronavirus epidemic?

When can I travel normally again? How do I know where I can travel?

How can I reach Finnair customer service?

What are my options, if I don’t want to travel due to the coronavirus situation?

Can I be tested if I have had the coronavirus (COVID-19 infection)?

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