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Monday-Sunday 08:00–18:00

For travel agencies only:
+358 9 818 31610

Please note:
We will not be responding to the following inquiries by e-mail:

  • Irregularity issues
  • SSR confirmations
  • Special baggage inquiries
  • Seat confirmations and flight segment confirmations
  • Non Revenue class confirmations

This way we can support and serve our customers better and faster on the phone.

Chat is available on weekdays (excluding Finnish bank holidays) from 8:00 to 21:00 on Finnish and English sites.

If your contact concerns medical clearance, please fill in this form

If your contact concerns deportees, please contact +358 9 818 18 01 (Monday–Friday 07:00–20:00 and Saturday–Sunday 8:00–18:00, HELAY0982).

If you have questions regarding GDS technical instructions, please contact GDS Helpdesk.