How can I cancel my Finnair Holidays trip?
You can cancel your trip by contacting Finnair Holidays customer service. Cancellations of Finnair Holidays trips are handled with case-by-case discretion. The passenger has the right to cancel the trip without special reason, in which case we charge the real expenses for the cancellation and a reasonable fee for the extra work caused by the cancellation.
If the customer is faced with an unforeseen and major occurrence, such as a serious illness that is proven with a doctor's certificate, due to the exceptional nature of Finnair Holidays trips we charge the passenger compensation for the necessary actions ensuing from the cancellation, such as pre-paid services, for which the tour operator does not have reimbursement rights (e.g. flights, accommodation services). These instances are handled with case-by-case discretion.
We recommend that customers buy travel insurance immediately after making the reservation in case of cancellation and ensuing costs.