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How to book:
- Step 1: Define the assistance type needed at the airport.
- Step 2: When customer has his/her own wheelchair/mobility aid, choose the appropriate wheelchair or mobility aid type code and add dimensions and weight.
- Confirmation for certain assistance and wheelchair types is manual so send requests preferably 36 h prior to travel.
1. Define the assistance type needed at the airport:
WCHR = R (ramp), customer can climb steps and walk in the cabin but requires wheelchair for longer distances
WCHS = S (stairs), customer cannot climb steps or walk long distances but can walk in cabin
WCHC = C (cabin seat), customer is immobile and must be carried to/from cabin seat.
When booking the WCHC service, in addition to the SR WCHC line add OS AY PSGR CAN TAKE CARE OF HIM/HERSELF DURING FLT.
If the customer does not have his/her own wheelchair, add information in the free format text when requesting assistance type. Valid reason for request is also required e.g. SR WCHR – NOT OWN WCH ELDERLY PSG, or similar.
2. Use the correct code for the wheelchair or mobility aid:
|MOBA||Manual Power e.g. walker, shower chair etc.|
|WCLB||Lithium ion battery. Requires advance notification/preparation.|
|WCBD||Non-spillable battery (dry or gel). Requires advance notification and may require preparation/(dis)assembly.|
|WCBW||Wet cell battery. Requires advance notification and may require preparation/(dis)assembly.|
Weight and dimensions must be specified, and if the wheelchair has a battery, the customer must be advised to have instructions with him/her on how the chair is immobilized for flight.
SR WCMP-COLLAPSIBLE 72X61X75CM 15KG/S2-3/P1
SR WCLB-120X50X94CM 90KG/S2-3/P1
SR WCBD-120X50X94CM 110KG/S2-3/P1
SR WCBW-120X50X94CM 110KG/S2-3/P1
SR MOBA-WALKER 50X50X50CM 10KG/S3-4/P1
If the customer has both battery-operated and manual wheelchair/mobility aid, please use correct codes for requesting the wheelchair, i.e. SR WCBD and SR WCMP/MOBA. If the passenger has, for example, 2 manual wheelchairs, the second wheelchair shall be booked as SSR MOBA with comment ”wheelchair”, dimensions and weight must also be specified.
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