Choose your account type
Join Finnair Plus and enjoy exclusive offers and benefits at home and abroad, or create a Finnair Account for faster flight bookings and easy access to all your info on Finnair.com.
|Feature||Finnair Account||Finnair Plus|
|Save your personal details for faster bookings||Included||Included|
|See all your upcoming flights at a glance||Included||Included|
|Manage your preferences||Included||Included|
|Earn Finnair Plus points and use them on flights, travel class upgrades and more||Excluded||Included|
|Enjoy exclusive member offers, best flight deals and event invitations||Excluded||Included|
|Enjoy offers and benefits with our over 150 partners around the world||Excluded||Included|
Finnair allows transportation of small pet animals both as PETC and AVIH. Information about the animal must always be marked in the PNR as SR PETC or SR AVIH with additional information about the size and weight of the container.
SR AVIH AY NN1-1 DOG IN HARD BOX 50KG DIM 122X81X89CM/S3/P1
SR PETC AY NN1-1 CAT 5KGS DIM 30X30X20CM IN HARD BOX/S3/P1
For itineraries to/via/from Sweden, Norway, Thailand and the U.S. you need to check with the customer that the documents required for the animal are ok. Please insert the confirmation to the PNR. SR AVIH or SR PETC can't be confirmed without this information. The validity of documents is still customer's responsibility.
OS AY DOCUMENTS FOR PETC/AVIH ARE OK ACCORDING TO PASSENGER
Pets are never included in the free baggage allowance.
|Fees per one direction||Flights to/from Asia and North America||Flights within Finland, Europe, Russia and the Middle East|
|Pet in the Cabin (PETC)||€90/$100||€50|
|Pet in the hold, maximum combined weight with the container 50 kg (110 lb) (AVIH)||€300/$350||€90|
|Pet as cargo||Learn more about pricing details on the Finnair Cargo website (opens in a new window).||Learn more about pricing details on the Finnair Cargo website (opens in a new window).|
In interline traffic IATA charges apply.
Travel agencies can charge the fee with EMD-A:
- Create the SSR element
- Price with FXG
- Add form of payment TMI/M1/FP-VI4012XXXXXXXXXXXX/1217*CV123
- Issue EMD: TTM/M1/RT (Only EMD allowed).
- The ticket needs to be issued before or at the same time as the EMD-A, so that the EMD-A will get associated with the ticket.
- These services are all quota based, and they will be confirmed upon availability.
- EMD-A issuance is not possible before SSR has been confirmed. EMD creation is only possible from SSR element (not from SVC).
- EMDs are non-refundable and non-exchangeable. However, EMDs can be voided during the issuance day until the sales report has closed.
GENERAL INFORMATION ABOUT TRANSPORTING PETS
No go-show PETC or AVIH shall be accepted without a prior confirmation from Finnair.
Direct transfer for AVIH is not possible at Helsinki airport. AVIH via Helsinki (AY-AY) is allowed only, when the transfer time is at least 3 hours. The customer must have enough time to take the AVIH out in Helsinki and check it in again for the connecting flight. AVIH fee will be collected separately for each flight segment.
See table below as an example of some most common pet animals and their form of air transportation.
|Animals accepted as PETC/AVIH||Animals accepted only as cargo (under air waybill)|
|rodents (mice, rats, hamsters,
guinea pigs etc.)
Note 1: Any kind of test animals are never accepted as baggage but must always be sent as cargo.
Note 2: AVIH is not accepted as cargo under air waybill on Finnair's domestic flights.
Limitations on number of pet units by aeroplane type
On flights operated with A330 and A350, pets are not allowed in Business Class (except assistance dogs) as there is no room to accommodate pets under the seat in front due to design of the Business Class seats.
|E70, E90, ATR||
Weight and dimensions for PETC
- the total weight of the transportation box/bag and animal (box + animal) may not exceed 8 kg
- the maximum size of the hard container is 35 x 30 x 20 cm (length x width x height)
- the maximum size for a soft bag is 56 x 45 x 25 cm (length x width x height) as long as the carrier is flexible enough to fit under the seat in front and the pet can travel comfortably
- the maximum size for a soft bag on Norra operated flights is 55 x 40 x 20 cm
- note: to/from Singapore hard container only
Example of the request:
SR PETC AY NN1- DOG IN SOFT BAG 56X40X25 CM TTL WEIGHT 8KG/S3/P1
SR PETC AY NN1- CAT IN HARD BOX DIMS 35X30X20 CM TTL WEIGHT 8KG/S3/P1
Weight and dimensions for AVIH
- the total weight of the transportation box and animal (box + animal) may not exceed 50 kg
- the maximum dimensions of the transportation box (length x width x height cm) depends on the aircraft type
Example of the request:
SR AVIH AY NN1- DOG IN HARD BOX 122X81X89 CM TTLWEIGHT 25KG/S3/P1
Preparations and restrictions concerning animals in international traffic
When transporting pets, the animals’ welfare has to be taken into consideration as well as all the country-specific regulations. Puppies should, for example, be weaned off their mother and be able to eat on their own to be accepted for transportation. In Finland, the minimum age for air transportation of puppies is 7 weeks. For country-specific regulations, e.g. regarding minimum age of puppies, and required documents, the passenger should contact national authorities.
The passenger must have an advanced booking in Finnair’s reservation system and he/she has to provide all necessary documents (pet passport, export/import/transit permits, health/vaccination certificates etc.) and other possible preparations (tattoo or microchip, quarantine, veterinary meeting on arrival etc.). Finnair does not assume any responsibility if an animal is refused entry into or transit through a country.
The importation of pets as baggage is totally prohibited to/via some countries, e.g. Great Britain, South Africa, Hong Kong and Australia. To these countries live animals must be transported solely as air cargo under an appropriate air waybill. It is also forbidden to travel with a pet to/via Ireland from outside of EU. It shall also be noted that even when the Finnair policy allows transportation of certain animal species as AVIH or PETC, country regulations may differ from Finnair policy when they shall naturally be honoured. For example the Chinese authorities consider only dogs and cats as PETC/AVIH, all other species shall be sent under air waybill as cargo. Due to these differing regulations it is most important to check TIM (Travel Information Manual) and/or the TIMATIC display which show detailed information on customs and health regulations of individual countries.
Containers: Pet in cabin (PETC)
The maximum weight is 8 kg (17 lb.) for a pet/pet unit including the weight of the container. Only one container per passenger is allowed. A pet must be kept in its container at all times and the container shall strictly not be opened at all when on board. The container shall be placed and kept under the seat in front of the passenger throughout the flight whenever fasten seat belt sign is on.
An IATA-approved soft bag that has been designed for transportation of small dogs, cats and pet rabbits is recommended and they are available at most pet shops. Other types of soft bags may not be used for PETC transportation. Rodents must always be transported in a hard shell cage.
A trained assistance dog for a blind or for other PRM passenger may be carried in the cabin when accompanying a passenger who is dependent upon it. The assistance dog is always carried free of charge. The dog shall be properly harnessed. The passenger and the dog will normally be seated where sufficient floor space for the dog is available, excluding bulkheads and emergency exits. The guide dog is not included in the PETC count. In international traffic entry regulations for live animals shall be verified. There is no limitation set for the number of assistance dogs.
The request shall be done by using SVAN or ESAN as follows.
Confirmation is manual so send requests preferably 36 hrs prior to travel.
|SVAN||Service/Assistance dog trained to service disabled customer||Information needed in request: What is the type of assistance the dog provides for customer|
|ESAN||Passenger with Emotional support/Psychiatric Assistance Animal in Cabin||Permitted per DOT 382 requirements. This code is applicable only on flights to/from U.S.|
Please note that the following information about requirements must be sent to the customer. The OSI element needs to be inserted into the reservation as follows:
OS AY UK ASSISTANCE DOG REQUIREMENTS SENT AND INFORMED TO PSGR
Part 1 – Legal obligations on community air carriers
Community air carriers have a legal obligation under EU law to accept disabled persons and persons with reduced mobility on their flights and should not refuse transport on the grounds of disability or lack of mobility except for reasons that are justified on the grounds of safety and prescribed by law. This obligation extends to the carriage of recognized assistance dogs.
The legal obligations are set out in full in Regulation (EC) No. 1107/2006 of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air.
What is required at the time of booking?
The customer needs to be informed of the below requirements (point 1) set by the LHR Animal Reception Centre, the authority performing the arrival check of the assistance dog.
It has to be marked in the reservation that the customer has been notified of the requirements before confirming the booking. The customer shall also be informed that without a Preapproval Notice the customer may not be accepted on board the flight. Normal SVAN/ESAN booking in association with the relevant PRM-code (e.g. BLND, WCHC) shall be made.
1) The customer needs to contact the Animal Reception Centre prior to travel in order to receive a Preapproval Notice. To obtain the Preapproval the customer needs to send the following information to the Animal Reception Centre, fax +44 20 8759 3477.
a) Copy of the Pet Passport/Import License from Non-EU countries
b) Copy of the assistance dog's training certificate
c) Contact information: customer's name, e-mail and/or phone number
d) Flight details
Specific information can be found in the AVHLA guide via the following link http://www.defra.gov.uk/ahvla-en/publication/pet-pt30/
What is required at the airport prior to travel?
In order to accept the customer and the registered assistance dog on a Finnair flight, the customer needs to present the Preapproval Notice to the ground handling staff. According to the Animal Reception Centre instructions, a customer without a Preapproval Notice may not be accepted on a flight. In ad hoc cases, always contact the LHR Animal Reception Centre if a customer is not in possession of the Preapproval Notice.
What is required upon arrival at the destination?
All required documents for the assistance dog will be checked upon arrival at the destination, before the customer exits the aircraft. Crew/ground staff may not let customer leave the aircraft until the representative from the Animal Reception Centre has arrived and performed the arrival check.
Whom to contact in case of inquiries?
In case you have any questions regarding the transportation of registered assistance dogs to the UK please call the LHR Animal Reception Centre at +44 20 8745 7894.
Containers: Animal in hold (AVIH)
A suitable container must be provided for the animal, large enough to permit it to stand upright and lie down comfortably in its natural position. If the container is found to be too small, a new larger container needs to be obtained by the passenger before the animal is allowed to continue its journey. This results in delays and extra costs.
The container must be strong enough so that the pet cannot escape during the journey. The container must also be durable with leak proof bottom and holes for feeding and ventilation. If the container has wheels, they must be removed or rendered inoperable. When the height of the container is inserted into the PNR, it shall include the extra height given from the wheels.
As a principle, a maximum of two animals of comparable size up to 14 kg each that are used to cohabitation may be shipped in the same container. Animals over that weight must travel individually. Animals up to six months old from the same litter, up to a maximum quantity of three, may be shipped in the same container.
The maximum weight for AVIH on Finnair flights is 50 kg including the weight of the container. Animals exceeding this weight limit shall be shipped as cargo under air waybill. Pets over 40 kg must be carried in strong wooden containers.
Finnair does not sell animal containers but some well-stocked pet shops may sell containers suitable for the transportation of cats and dogs in the aeroplane hold.
Pet in cabin and passengers with animal allergies
Due to an increasing number of passengers with animal allergies, Finnair follows the first come first served principle. If the passenger informs of his allergy at time of reservation, the PETC count will be closed for the flight in question by Finnair. Respectively, if a PETC has been booked on the flight before the passenger with an animal allergy, the passenger with the allergy will be referred to another flight. A passenger who suffers from being in the same cabin with a PETC, but has not informed the airline of his allergy in advance, may be assisted with re-routing, but Finnair will not absorb any additional costs that a rerouting at this stage may cause.
The feedback form is used to improve our website. Please note that we are unable to answer contact requests made via this form. Please do not share any sensitive personal information in this form.