Flight Irregularities

Finnair is one of Europe’s most on-time airlines. Sometimes flights can, however, be disrupted. Flight irregularities refer to situations where a flight is delayed, cancelled, or otherwise does not operate according to the planned schedule. Overbooking situations are also considered as flight irregularities.

As an airline based in an EU country, we comply with the regulation EC261/2004’s rules regarding the assistance and compensation to passengers in the event of disruptions. We also do our best to always inform our customers about the reason and duration of the disruption as well as its effects on the rest of the trip via SMS or email. In order to receive Finnair’s messages, please make sure that customer’s contact information is up-to-date.

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