Pre-booked internet access

Internet access is available on all of Finnair’s Airbus fleet: A350, A330, A321, A320 and A319.

Chargeable internet access onboard​​

On Airbus narrow-body aircrafts on our flights to Europe and Middle-East, customers have two options:

  1. a browsing package for using e-mail, browsing internet or using social media services such as Facebook (not including internet calls)
  2. a streaming package with VPN also for using Spotify and watching TV/movies from services such as Netflix.

On widebody aircrafts on our intercontinental flights and European flights flown with widebody aircraft, customers have one option:

  1. a browsing package for using e-mail, browsing internet or using social media services like Facebook (not including internet calls).

Customers can purchase internet access for their flight in advance online when making their booking or via Manage booking, through travel agencies and contact centres, or during the flight. The purchase in advance is not possible for some of our flights with significant connectivity gaps or disconnected areas (please see more information below).

Most of our flights flown with Airbus narrow-body fleet (A319, A320 and A321) are connected, but there are some areas that are not covered in Europe, as the satellite connection is designed to support populated areas. Hence, sea areas like the Bay of Biscay and the North Sea are not covered. There are also limitations to coverage over Latvia, Lithuania, parts of Belarus and Russia on our flights flown with Airbus 319, A320 and A321. These gaps are taken into account in the pricing of the internet access.

The service is complimentary for:

  • Finnair Plus Platinum Lumo members’ complimentary internet access is available on all of our widebody aircrafts (intercontinental flights) and narrow-body Airbus aircrafts (flights in Europe and the Middle East).
  • Finnair Plus Platinum members’ complimentary internet access is available for the entire flight on widebody aircrafts (intercontinental flights) and the browsing package free of charge for 30 minutes on narrow-body Airbus aircrafts (flights within Europe and the Middle East).
  • Business class passengers and Finnair Plus Gold members have complimentary internet access for 60 minutes on widebody aircrafts (intercontinental flights) and the browsing package free of charge for 30 minutes on narrow-body Airbus aircrafts (flights within Europe and the Middle East).
  • Customers who have bought the Economy Comfort seat on our intercontinental flights have complimentary 1-hour internet access.

Complimentary Nordic Sky portal

What content is in Nordic Sky portal?

The Nordic Sky portal is complimentary for everyone and it offers useful information, features and services for the passengers, including: destination information, Finnair customer service, Finnair pre- order shop, Finnair plus information and join, up-to-date news as well as digital newspapers/magazines. Customers can also enter some websites free of charge, e.g. finnair.com, finavia.com and finnairshop.com, and use Finnair mobile app when the internet connection is available.

Read more information about the Nordic Sky portal and our overall entertainment services here.

How to book meals, lounge access and internet access

  1. Using the Ancillary Catalogue, booking, pricing and issuing the EMD is quick and easy.
    • FXK/G-ML will show bookable meals for the flights in the PNR.
    • FXK/G-LG will show bookable lounge access (off-peak hours only) for the flights in the PNR.
    • FXK/G-IE/SG-IT will show bookable internet access for the flights in the PNR.
    • FXK will show all bookable options for all flights in the PNR.
    Adding optional passenger and/or segment association to the end of the entry will narrow down the result.
  2. FWK4/P1/S3 will book and price the chosen service. Number 4 is the line in the catalogue. Passenger/flight segment are optional. (Note: If SSR is not confirmed, the quota is full.)
  3. Add form of payment TMI/M1/FP-VI4012XXXXXXXXXXXX/1217*CV123
  4. Issue EMD: TTM/M1/RT

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