Frequently asked questions

I am travelling with my pet but can’t reach your customer service to book the service. What can I do?

Our customer service always needs to confirm a pet travelling. We are sorry if our customer service is congested. If you can’t reach us by phone, please try to chat with us on our website. You can start chatting by clicking the chat button in the right lower corner of the page.

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Related questions

Certain destinations are in your traffic plan but there are travel restrictions. Can I cancel my booking and get a refund?

Why Finnair requires a coronavirus test certificate when I travel to Finland?

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What kind of corona certificate Finnair approves for flights to Finland?

How can Finnair require a coronavirus test certificate from customers travelling to Finland?

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