INSTRUCTIONS FOR TRAVEL AGENTS


ENTERING THE MEMBERSHIP NUMBER INTO THE BOOKING

  • A Finnair Plus member flying Finnair or a Finnair Plus partner:
  • FFAAY-678912345 (adds name and SSR lines).
  • FFNAY-678912345 (if name is already in the booking).
    Finnair Plus partner’s member flying Finnair:
  • FFAxx-123456789,AY (xx = the airline code of the partner).
  • FFDAY-678912345 command gives the name and oneworld™ status of the member.
  • RTM/AY-678912345 command gives all valid bookings for the membership number in question.

POWER OF ATTORNEY

Finnair Plus requires power of attorney when someone other than the account holder makes an inquiry regarding the following issues:

  • changes are made to account information (for example, change in address)
  • point balance is requested
  • an award booking is made for a family member (if the member is not travelling with the family member).

Power of attorney is not required when someone other than the member makes a booking for the member to travel either alone or with family members. (For example, the spouse calls and makes a booking for themselves and the member or a secretary calls and makes a booking for the member.)
These terms are valid until further notice. If there is any abuse of these terms, there may be changes in the power of attorney policy.

UPGRADE WITH PLUS POINTS

Customer may do the upgrade through Finnair website or by contacting Finnair Plus Service Center. Upgrade is available when following conditions are fulfilled:

  • the booking is for a flight operated and marketed by Finnair (AY code on the ticket)
  • the ticket has been issued
  • the booking in Economy Class has been confirmed.

The limitations of the original ticket are valid regardless of the upgrade. Economy Class points are granted for the flight. The upgrade availability may be limited per each flight. Confirmation of the upgrade may be received only a few days before the flight, and an upgrade is not always possible. More information about upgrades. View upgrade availability.

REDEEMING AWARD TICKETS

Finnair Plus award tickets must be booked from the Finnair Plus Service Center or from the booking engine on the Finnair website.

The following should be noted about Finnair Plus award tickets:

  • Taxes and fees related to the award tickets cannot be paid with Finnair Plus points.
  • Award flights for Finnair Plus Junior members must be booked through the Finnair Plus Service Center.
  • On Finnair website customers may use a combination of money and Finnair Plus points to purchase a flight ticket.

Platinum and Gold member benefit of a confirmed seat 48 hrs before departure

The Platinum and Gold member benefit is valid on following routes and booking classes.

Platinum member benefit:

  • European scheduled flights in Business Class, when the ticket is for booking class J, C or D.
  • Finnair scheduled flights in Economy Class, when the ticket is for booking class Y, B or H.

Gold member benefit:

  • European scheduled flights in Business Class, when the ticket is for booking class J, C or D.
  • Finnair scheduled flights in Economy Class, when the ticket is for booking class Y.

Missing points

Members can add missing points from Finnair scheduled flights on the Finnair Plus by signing in to Finnair Plus account. This can be done at the earliest five days following the flight, but it must be done no later than six months from the fight date.

The member can log in with their username and password. The username is the same as the number of the Finnair Plus card without the AY prefix.

More information