Group bookings with Finnair


Group size

The minimum group size is ten passengers travelling together on all Finnair operated flights both in economy and business cabins. In case the number of passengers will be reduced below the minimum, the group terms and conditions no longer apply. When other airlines are involved or with codeshare flights the minimum of ten passengers applies in both cabins.

How to request a group

If you are a travel agent, please contact your local Finnair sales office either by email or phone. The sales office will send you an offer attached with the group policy. All Finnair group requests are handled via travel agencies.

Link to Finnair Sales offices for groups (opens PDF document)

How to create a group booking in Amadeus reservation system, cryptic instructions

(For the agencies which are allowed to create a group PNR)

Valid booking classes: Economy G / Business I / oneworld G
Group Name element in PNR needs to be inserted in following format:
NG + no.of passagers + group name
NG25GLOBETROTTERS (example)
NG75BOSTON/ORCHESTRA (example of a special group)
NG20FORMULA (example of a special event group)
NG45NHL/ICEHOCKEY (example of a sports group) 
 
Finnair group fares are given as net excluding AY YR/YQ and other taxes
 
YR levels for groups are based on Y-class level in economy and I-class level in business but the final YR
and other taxes will be determined at the time of ticketing. 

 
The group fare to be inserted in the PNR as follows:

SR GRPF AY-NETFARE EUR150.00 EXCL YQ/YR AND TAXES -> group booking with AY flights only (local currency to be used)
SR GRPF YY-NETFARE EUR150.00 EXCL YQ/YR AND TAXES -> other airlines included in the group booking along with AY flights

Remark element to be inserted as follows:
RM NET FARE EURXXX EXCL YQ/YR AND TAXES HELLONHEL

The name and contact details of the group leader needs to be inserted in AP element of the PNR.

For more detailed information for creation and maintenance of a group PNR please contact Amadeus helpdesk.

Group bookings from other GDS

Please contact your local Finnair sales office. The group offer and the PNR are created by AY sales office. For the names and ticketing travel agency will make a claim for the pnr authorized by AY sales office.

For more detailed information for technical help and maintenance of a group PNR please contact your local GDS helpdesk.

Group bookings in co-operation with other carriers / PNR created in Amadeus system

oneworld airlines

  • Oneworld airlines are accepted. Please book oneworld partner flights under their operating code. When CX and KA flights included in the group PNR, reservation must be created under AY office code (travel agency is not allowed to create the group PNR). When MH and BA flights in the group PNR it is ok for the agent to create the basic group PNR, 
    but MH and BA flight must be booked by AY sales office.
  • Finnair group fares are given as net excluding YR/YQ and other taxes
    AY YR-levels for groups are based on Y-class level in economy and I-class level in business, but the final YR/YQ and other taxes will be determined upon ticketing.
  • Groups to be booked in G class for oneworld carriers under their operating flight number. Please note one exception: JL domestic flights within Japan to be booked in H class under JL flight number. 
  • Net fare for the whole routing to be advised as follows:
    SRGRPFYY-NETFARE EUR600.00 EXCL YQ/YR AND TAXES
  • Complete routing to be advised as follows:
    SR OTHS YY-COMPLETE ROUTING ARN AY HEL AY HKG CX SGN CX HKG AY HEL AY ARN
  • For QF fare basis must be inserted: SRGRPFQF-GRAAY/S7
  • Please also insert:
    SROTHSYY-ONEWORLD BOOKING
    OR
    SROTHSYY-JB GROUP  (JB is used when the routing is over the Atlantic on AA, AY, BA and IB)
  • In case routing changes or additional flights needed please contact your local Finnair sales office
  • Tickets to be issued on AY documents in conjunction with AY flights
  • Names 31 days prior to departure or according to request of other airline
  • Important notification: Amadeus GDS system sends the group names to other airlines involved one month before departure.
    If there is a need to send them earlier you can force Amadeus system to send them as follows:
    - enter the names and do EOT
    - retrieve the PNR
    - enter transaction code NT and do EOT in order to send the names to all airlines involved in the reservation
    You can also send the names earlier to a specific airline:
    Enter NT/VN -> in this example to send the names only to Vietnam Airlines (use the airline two letter code you want to send the names to).

SPA (Special prorate) agreements between Finnair and other airlines

  • Please contact your local Finnair sales office for a group fare before creating a PNR
  • SPA partner flights to be booked under operating flight number in the group PNR
  • Finnair group fares are given as net excluding YR/YQ and other taxes
    AY YR-levels are based on Y-class level in economy and I-class level in business, but the final YR/YQ and other taxes will be determined upon ticketing.
  • Net fare for the whole routing including SPA partner flights to be advised as follows:
    SR GRPFYY-NETFARE EUR600.00 EXCL YQ/YR AND TAXES
  • Following information to be inserted in PNR indicating SPA agreement with other carrier:
    SR OTHSYY-ROUTING XXX XXX AS PER SPA AGREEMENT BETWEEN AY/XX
  • In case routing changes or additional flights needed please contact your local Finnair sales office
  • Other carriers might need ticketing/names earlier than Finnair, please check carefully PNR remarks after all flights confirmed.
  • Names 31 days prior to departure, or according to request of SPA partner
  • Important notification: Amadeus GDS system sends the group names to other airlines involved one month before departure.
    If there is a need to send them earlier you can force Amadeus system to send them as follows:
    - enter the names and do EOT
    - retrieve the PNR
    - enter transaction code NT and do EOT in order to send the names to all airlines involved in the reservation You can also send the names earlier to a specific airline:
    Enter NT/VN -> in this example to send the names only to Vietnam Airlines (use the airline two letter code you want to send the names to).
  • Ticketing 7 days prior to departure, or according to request of SPA partner
  • Tickets to be issued on AY documents in conjunction with AY flights

Special groups

  • Group name should always indicate the group type e.g. 45NHL/ICEHOCKEY
  • Check Easy link regarding baggage allowances
  • Instruments/sporting equipment/wheelchairs or any other excess baggage information must be advised at the time of request as cargo space varies depending on aircraft type
  • SSR XBAG requests with dimensions have to be finalised latest 31 days prior to departure in the PNR by the travel agent. Examples as follows:
    SRXBAGAY-DOUBLEBASS 175X75X40 CM WEIGHT 15KG/S3-4/P1
    SRSPEQAY-SKIS 180X30X20 CM WEIGHT 10KGS/S3-4/P1

All excess baggage needs to be informed in group PNR by creating SR-element. SR SPEQ to be used from sports equipment, SR XBAG from other excess baggage. Please specify the type of equipment and add measurements and weight. More info about sports equipment with this link.

Excess baggage fee applies to all oversized baggage and when free baggage allowance has been exceeded; please refer to Finnair web pages for current fees.

For an alternative way to transport oversized baggage please check Finnair Cargo website.

Travel agency fee (PDBG) will apply when baggage is pre-paid via travel agency, payment by EMD-A.

Group tickets need to be issued before issuing the EMD.

For excess baggage over 23 kg or exceeding the external dimensions of 158 cm (length + width + height) the pre-payment with EMD via travel agency is unfortunately not possible.
In these cases excess baggage charges will be paid at the airport.

Instructions how to issue EMD-A for prepaid baggage:

1. The basic procedure to enter the SSR PDBG element in the PNR:

SSR PDBG AY NN2/P1

NN2= number of additional pieces

If no segment association is entered, the additional bag is added for all flight segments.

The segment association can be added as follows:

SR PDBG AY NN2/P1/S2
SR PDBG AY NN2/P1/S2-4
SR PDBG AY NN2/P1/S2,4

If there is more than one additional bag or more than one passenger in the PNR, passenger association is mandatory.

Example: two passengers in PNR, passenger 2 has prepaid baggage on both flights:
SR PDBG AY NN1/P2

2. The SSR PDBG elements are entered into the PNR with the status HK, with the chargeable indicator ‘/’ in front of the SSR element.

Create prepaid baggage SSR for passenger 5:


--- RLR ---
RP/HELAY0671/HELAY0671 PR/SU 23SEP15/1028Z 26OCER
HELAY0671/5024PR/23SEP15
0. 0MUSEUMTOUR/GRP MR NM:10
11 AY 831 G 12SEP 5 HELLHR HK10 0715 2 0800 0910 *1A/E*
12 AY 832 G 17SEP 3 LHRHEL HK10 0935 3 1020 1515 *1A/E*
13 APE RIITTA.LEINO@FIRMA.FI
14 APM +358505556666
15 AP TRAVEL AGENCY GLOBE KAISA KAJO 09-12345678
16 TK OK23SEP/HELAY0671
17 SR GRPF AY NETFARE EUR215.00 EXCL YQ/YR AND TAXES
18 /SSR PDBG AY HK1/S11/P5
19 /SSR PDBG AY HK1/S12/P5


3. If you want to price all the chargeable SSR elements, i.e. all the SSR elements with the chargeable indicator ‘/’ in front of the SSR element, type the entry FXG (or FXG/VC-AY for Travel agencies to indicate that AY EMD will be issued).

If you want to specify the SSR elements to be priced, add the SSR element line numbers into the entry
FXG/L18
FXG/L18-19

4. The system returns the pricing display with the total price.

FXG
PASSENGER PTC ----------------------------------------
OC SRV NP PR FLGT DATE (EUR)FARE TAX TOTAL

01 LEINO/RIITTA MS ADT
0AA PDBG 1 AY831 12SEP
0AA PDBG 1 AY832 17SEP EUR60.00 EUR60.00

SERVICE PRICES MAY CHANGE BASED ON TICKET FARE DATA


5. The TSM-P after pricing:

TSM 1 TYPE P HELAY0671 PR/23SEP 00 INT I EMD-A CARR AY
5.LEINO/RIITTA MS
RFIC-C/C BAGGAGE
1. RFISC-0AA PREPAID BAGGAGE L 18
OPERATING CC-AY FEE OWNER-AY ORIGIN-HEL DEST-LHR
EXCESS BAGGAGE-1 PC RATE PER UNIT EUR 0.00
NON REFUNDABLE
NON EXCHANGEABLE

2. RFISC-0AA PREPAID BAGGAGE L 19
OPERATING CC-AY FEE OWNER-AY ORIGIN-LHR DEST-HEL
EXCESS BAGGAGE-1 PC RATE PER UNIT EUR 0.00
NON REFUNDABLE
NON EXCHANGEABLE

ADD INF/RKS:

FARE F EUR 60.00
EXCH VAL EUR 60.00

TOTAL EUR 60.00
FC HEL AY LON30.00 AY HEL30.00EUR60.00END


6. Enter the form of payment to the EMD: e.g. TMI/M1/FP-CASH

7. The ticket needs to be issued before or at the same time as the EMD-A, so that the EMD-A will get associated with the ticket.

Combined E-ticket & EMD issuance command: TTP/TTM/RT

Additional seats

Instructions for Amadeus users:
RRA/3 (three additional seats)
SROTHSYY-TCP 35
Please remove deposit information replicated from the original PNR

Split group

Splits are accepted on Finnair operated flights but minimum group size may not be undercut and either inbound or outbound must be flown with the main group. Splits are not permitted for groups on one way journeys. Original group fare for the split PNR might be increased when limited availability. Deviation from the main group can be maximum of two weeks. Adding/changing feeder flights for some passengers from main group is regarded as a technical split and is not a cause for a split charge.

Group split fee: 

  • Fee is paid by EMD-S and it is consumed at issuance
  • Fee has to be collected separately (cannot be added on top of net fare)
  • Fee is non-refundable and non-exchangeable. However, EMD can be voided during the issuance day
    until the sales report has been closed
  • Fee applies per passenger, please check the fee from your local Finnair sales office
  • If the split is done after tickets have been issued then also the applicable change fee must be collected


Instructions wow to issue EMD:

EMD Reason for issuance code & sub code (EMD-S):

Service code in

Amadeus

D/0L6 (zero L six)

SPLT


Create the split fee EMD from the new PNR after the split is done. If several passengers are split in the same PNR, it is possible to collect the fees on the same EMD. If for example three passengers are split, create:

IUAYNN1SPLTHELLHR/P1 fee for 3 passengers. EMD will be issued from P1 name:

SVC AY HK1 SPLT HELLHR/P1

TMC Create TSM-P

TMI/F150/CV-150 Add total fare 150 EUR (an example) and coupon value

TMI/FP-CA... Add form of payment

TMI/FE-SPLIT FEE 50 E X 3

Add fee breakdown in endorsement element

TQM TSM-P displayed and ready for EMD issuance:


TSM 1 TYPE P HELAY0671 PR/09DEC 11 EMD-S CARR AY
1.REMES/RIITTA MS
RFIC-D/Q FINANCIAL IMPACT
1. RFISC-0L6 SPLIT GROUP L 4
OPERATING CC-AY CPN VALUE-150.00
NON REFUNDABLE
NON EXCHANGEABLE
NON INTERLINEABLE
CONSUMED AT ISSUANCE

ADD INF/RKS:

FARE F EUR 150.00
EXCH VAL EUR 150.00

TOTAL EUR 150.00
FE *M*SPLIT FEE 50 E X 3

FP CASH


TTM Issue EMD

EMD-1058201141532 TYPE-S SYS-1A LOC-2ZISF3
INT- FCI-1 1 POI-HEL DOI-09DEC13 IOI-19490951
PAX- REMES/RIITTA MS ADT
RFIC-D FINANCIAL IMPACT
REMARKS-
CPN-1 RFISC-0L6 AY S-F SAC- 105O43MU3FWGS VALUE-150.00
DESCRIPTION-SPLIT GROUP
NON-REFUNDABLE
NON-EXCHANGEABLE
CONSUMED AT ISSUANCE
PRESENT TO-
PRESENT AT-
SERVICE REMARKS-
FARE F EUR 150.00
EXCH VAL EUR 150.00 RFND VAL
TAX-
TOTAL EUR 150.00
/FC
FE SPLIT FEE 50 E X 3
FP CASH


If service is issued in other GDS than Amadeus, add EMD number in PNR:

OS AY EMD 1058201141535 GROUP SPLIT FEE

If the fee applies to domestic itinerary within Finland, remember to take VAT into account in fare, tax and coupon value fields

TMI/F136.36/X13.64YFGO/CV-136.36

Deposit

For amount of deposit per confirmed seat please contact your local Finnair sales office. Deposit time limit is set in the PNR upon group confirmation.

The group deposit will be collected with EMD-S.

It is not possible to issue EMD for a group name; therefore for the group deposit collection please choose one from the following two options:

OPTION 1:

Before names have been inserted in group reservation, issue EMD for group deposit by naming one of the passengers with group name, e.g. THEATRE/GRP MR (or DEPOSIT/GRP MR)

Example group PNR:

RP/HELAY0671/HELAY0671 PR/SU 2JUL14/1238Z Z8422H

HELAY0671/5024PR/2JUL14

0. 7THEATRE NM: 3

BKD:10 CNL: 0 SPL: 0

1. GREY/DAN MR 2.SMITH/NORA MS 3.THEATRE/GRP MR

Create SVC with service code DEPO for this passenger:

IU AY NN1 DEPO HELLHR-GRP 10 PAX/P3

 

--- TSM RLR ---

RP/HELAY0671/HELAY0671 PR/SU 2JUL14/1248Z Z8422H

HELAY0671/5024PR/2JUL14

0. 7THEATRE NM: 3

4 AY 831 G 12DEC 7 HELLHR HK10 0720 2 0800 0910 *1A/E*

5 AY 834 G 16DEC 4 LHRHEL HK10 1720 3 1805 2300 *1A/E*

6 SVC AY HK1 DEPO HELLHR-GRP 10 PAX/P3

7 AP M+358508886666/P1

8 AP FINNAIR RAUTANEN +35898188526

9 TK OK02JUL/HELAY0671

10 SSR GRPF AY NETFARE EUR215.00 EXCL YQ/YR AND TAXES

TMC/Line/VAY

TMI/DFINNAIR/AHEL/FEUR1000.00/CV-1000.00
TMI/FP-CASH
TMI/FE-NONREF * GRP10 PAX THEATRE 10DEC HELLHR

TTM/ED/RT

PNR after EMD issuance:

--- TSM RLR ---

RP/HELAY0671/HELAY0671 PR/SU 2JUL14/1251Z Z8422H

HELAY0671/5024PR/2JUL14

0. 7THEATRE NM: 3

4 AY 831 G 12DEC 7 HELLHR HK10 0720 2 0800 0910 *1A/E*

5 AY 834 G 16DEC 4 LHRHEL HK10 1720 3 1805 2300 *1A/E*

6 SVC AY HK1 DEPO HELLHR-GRP 10 PAX/P1

7 AP M+358508886666/P1

8 AP FINNAIR RAUTANEN +35898188526

9 TK OK02JUL/HELAY0671

10 SSR GRPF AY NETFARE EUR215.00 EXCL YQ/YR AND TAXES

11 FA PAX 105-8235301184/DTAY/EUR1000.00/02JUL14/HELAY0671/1949

0951/S6/P1

12 FB PAX 0200004579 TTM/ED/RT OK EMD ADVISE PSGR TO BRING FOID

/PICT ID AT APT/S6/P1

EMD for group deposit:

 

EMD-1058235301184 TYPE-S SYS-1A LOC-Z8422H

INT- FCI-1 1 POI-HEL DOI-02JUL14 IOI-19490951

PAX- THEATRE/GRP MR ADT

RFIC-D FINANCIAL IMPACT

REMARKS-

CPN-1 RFISC-997 AY S-O VALUE-1000.00

DESCRIPTION-GROUP DEPOSIT

NON-EXCHANGEABLE

PRESENT TO-FINNAIR

PRESENT AT-HEL

SERVICE REMARKS-

FARE F EUR 1000.00

EXCH VAL EUR 1000.00 RFND VAL

TAX-

TOTAL EUR 1000.00

/FC

FE NONREF * GRP10 PAX THEATRE 10DEC HELLHR

FP CASH

FOID-

Before tickets are issued name THEATRE/GRP MR must be changed to real name and deposit EMD will be refunded.

IMPORTANT:

Add OSI element to GROUP PNR with EMD number:

OS AY EMD 1058235301184 GROUP DEPOSIT

Add also OSI element to GROUP PNR with date of EMD issuance and number of pax.

OS AY EMD PAID 25NOV 10 PAX

OPTION 2:

Example GROUP PNR:

--- RLR ---

RP/MIKA22105/MIKA22105 AA/SU 25NOV10/0945Z YG9VZ6

0. 10MUSEUMTOUR NM: 0

1 AY 831 G 15APR 5 HELLHR HK10 0800 0910 15APR E AY/YG9VZ6

2 AY3126 G 20APR 3 LHRHEL HK10 0730 1220 20APR E AY/YG9VZ6

 

1. Create NEW PNR (not group mode) for passenger named MUSEUMTOUR/GRP MR

NM1MUSEUMTOUR/GRP MR

2. Create SVC segment with service code DEPO for this passenger. Add also date (one day after return flight):

IU AY NN1 DEPO HELLHR/21APR-GRP 10 PAX

--- TSM ---

RP/MIKA22105/MIKA22105 AA/SU 25NOV10/1029Z YG9XLN

1. MUSEUMTOUR /GRP MR

2 SVC AY HK1 DEPO HELLHR-GRP 10 PAX

3. Create pricing record for SVC element, validating carrier is AY.

TMC/VAY/L2

 

4. Update pricing record:

- present to Finnair (D), deposit amount (F) and coupon value (CV-)

TMI/DFINNAIR/FEUR500.00/CV-500.00

- form of payment (F)

TMI/FP-INV

- endorsement. It is recommended to add also the group PNR rec loc in FE element, but in case the deposit is linked to several PNRs it is not manadatory.

TMI/FE-GRP10 PAX MUSEUMTOUR 15APR HELLHRHEL PNR YG9VZ6

 

5. Issue EMD

TTM/L2

PNR after EMD issuance:

--- TSM ---

RP/HELAY0671/HELAY0671 PR/SU 9DEC13/1451Z 236WO7

HELAY0671/5024PR/9DEC13

1. MUSEUMTOUR /GRP MR

2 SVC AY HK1 DEPO HELLHR-GRP 10 PAX

3 AP HEL 09-818 8825 - FINNAIR - A

4 TK OK09DEC/HELAY0671

5 FA PAX 105-8201141537/DTAY/EUR500.00/09DEC13/HELAY0671/19490951/S2

6 FB PAX 0900005874 TTM/RT OK EMD/S2

 

 

6. Add OSI element to GROUP PNR with EMD number

OS AY EMD 1058201141537 GROUP DEPOSIT

 

--- RLR ---

RP/MIKA22105/MIKA22105 AA/SU 26NOV10/1037Z YG9VZ6

0. 10 MUSEUMTOUR NM: 0

1 AY 831 G 15APR 5 HELLHR HK10 0800 0910 15APR E AY/YG9VZ6

2 AY3126 G 20APR 3 LHRHEL HK10 0730 1220 20APR E AY/YG9VZ6

6 OSI AY EMD 1058201141537

7. Add also OSI element to GROUP PNR with date of EMD issuance and number of pax.

OS AY EMD PAID 25NOV 10 PAX

8. EMD display using EMD number

EWD/EMD105-8201141537

EMD-1058201141537 TYPE-S SYS-1A LOC-236WO7

INT- FCI-1 1 POI-HEL DOI-09DEC13 IOI-19490951

PAX- MUSEUMTOUR/GRP MR ADT

RFIC-D FINANCIAL IMPACT

REMARKS-

CPN-1 RFISC-997 AY S-O VALUE-500.00

DESCRIPTION-GROUP DEPOSIT

NON-EXCHANGEABLE

PRESENT TO-FINNAIR

PRESENT AT-

SERVICE REMARKS-

FARE F EUR 500.00

EXCH VAL EUR 500.00 RFND VAL

TAX-

TOTAL EUR 500.00

/FC

FE GRP10 PAX MUSEUMTOUR 15APR HELLHRHEL PNR YG9VZ6

FP CASH

FOID-

 




EMD refund – use TRF105-1810544587/EMD entry

EMD cancel: use TRDC entry

Very important:
Deposit EMD number (includes 13 digits) must be entered in PNR:
OS AY EMD 105xxxxxxxxxx GROUP DEPOSIT
Failure to provide deposit within the deadline along with EMD number in OSI element will result in automatic cancellation of the group booking.
Deposit cannot be transferred, postponed or forwarded to another group departure.
Depending on the demand Finnair has the right to request exceptional deposit amount or time limit in any market area at any time and for any group size. After ticketing deposit can be refunded for materialized passengers and for those who have paid 100% cancellation fee (net and YR).

Names

Inserting individual names to a Group PNR please check the following Easy link.

All names are required at the latest upon ticket issuance. In case other airlines are involved in group bookings and for special groups names are to be inserted in the PNR latest 31 days prior to departure or according to request of other airline.
Name changes on Finnair operated flights can be made free of charge until ticketing. Name change/correction charge applies for name change/correction after ticketing and it has to be paid by EMD-S. In case other airlines are involved Finnair cannot guarantee that the name changes or corrections are accepted by the other carrier.

For complete instructions please check the following link in Easy:

Please note that the rules and fares for name change and correction by clicking the links apply only to individual passengers. Travel agency can make a name change/correction for a group passenger. The instructions how to issue EMD are same for the group passengers as for individual passengers.

Ticketing instructions

Automatic pricing

Pricing command for automatic pricing when names inserted:
FXP/R,U*GROUP

RP/HELAY0581/HELAY0581 RS/RC 24NOV15/1214Z 22ZNBV
0. 0MUSICAL NM: 10
1 AY 831 G 23FEB 2 HELLHR HK10 0715 2 0800 0910 *1A/E*
2 AY 834 G 29FEB 1 LHRHEL HK10 1720 3 1805 2300 *1A/E*
3 AP JANE MOORE
4 AP FINNAIR
5 APA +442075647890
6 APE JANE.MOORE@TRAVELAGENCY.COM
7 TK OK24NOV/HELAY0581
8 SSR GRPF YY NETFARE EUR139.00 EXCL YQ/YR AND TAXES
9 SSR OTHS AY GROUPTYPE - LEISURE
10 SK COBF AY HK10 P EUR 139.00/S1 → SK elements for automatic pricing created by the system upon confirmation
11 SK COBF AY HK10 P EUR 139.00/S2 →

Pricing command for automatic pricing when no names inserted:
FXX/R,U*GROUP

Please note that if other currency used than EUR, the following command to be used:
FXP/R,U*GROUP,POS (when names in the PNR) or FXX/R,U*GROUP,POS (when no names in the PNR)
Please replace POS = point of sale with your own Point of Sale -city.

When using automatic pricing and the group fare needs to be hidden you must change the pricing into IT format as follows:

An example of the original fare calculation:

TST00001 HELAY0585 TK/19JAN M E LD
18SEP16 2359 OD
HELHEL
T-
FXP/R,U*GROUP

1.SMITH/JOHN
1 HEL AY 911 G 18SEP 0810 OK GGRP 1PC
2 O TXL AY 918 G 21SEP 1910 OK GGRP 1PC
HEL

FARE F EUR 140.00
TX001 X EUR 84.00-YRVA TX002 X EUR 5.01-DQAP TX003 X EUR 1.20-XUAV
TX004 X EUR 8.80-FIDP TX005 X EUR 7.38-OYCB TX006 X EUR 6.87-DESE
TX007 X EUR 13.71-RAEB

TOTAL EUR 266.97

GRAND TOTAL EUR 266.97

HEL AY BER76.13AY HEL76.13NUC152.26END ROE0.918404

14.FE VALID ONLY ON FLIGHTS/ DATES SHOWN/NONREF
15.FT IT7AY2GR
16.FV *F*AY

The command for changing into IT format:

TTI/IEUR140.00/XEUR84.00YRVA/XEUR5.01DQAP/XEUR1.20XUAV/XEUR8.80FIDP/XEUR7.38OYCB/XEUR6.87DESE/XEUR13.71RAEB

Please note that the taxes above are only an example, you need to insert the correct taxes from your own group booking.

Finally please change the fare calculation line:
HEL AY BER AY HEL M/IT END

TICKETING INSTRUCTIONS FOR MANUAL PRICING 

Fare: The net fare in EUR/USD (or in local currency of the point of origin). Final amount of taxes and YQ/YR fuel surcharges
will be determined at the time of ticketing. YR levels for groups are based on Y-class level in economy and I-class level in business.
Fare basis: Economy GGRP, business IGRP for adult (Child: economy GGRPCH / business: IGRPCH, Infant: economy GGRPIN / business: IGRPIN)
Tour code: IT9AY2GR for 2019
Fare calculation, stop over allowed: BCN AY HEL AY VNO//TLL AY HEL AY BCN M/IT END
Fare calculation, stop over not allowed: BCN AY X/HEL AY VNO M/IT /-TLL AY X/HEL AY BCN M/IT END*  
Please note that the routings for fare calculations above are only as an example, you need to insert the correct routing according to your own group booking. 
Endorsement: VALID ONLY ON FLIGHTS/DATES SHOWN/NONEND/NONREF
Baggage allowance: 1PC (economy class)

No refund allowed after ticket issuance regardless of the time to departure. This also applies for ticketing when ancillary services have been booked.

Also in case of no-show group tickets are non-refundable.

Cancellations

Cancellation fee applies to all those group reservations when cancellation free of charge has been exceeded and tickets have not been issued yet.

Please contact your local Finnair Sales unit for more precise information regarding:
- Conditions of cancellation fee
- Cancellation deadline

Group cancellation fee is paid by EMD:
- Please note that both net fare and YR will be paid on same EMD (i.e. total sum of net fare and YR put together. As an example, if cancellation fee for net fare would be a total sum of EUR 2352 for all cancelled passengers and cancellation fee for YR charge would be a total sum of EUR 1008 for all cancelled passengers = EUR 3360 cancellation fee to be paid altogether on one EMD. Please see the example PNR below).
- EMD is consumed at issuance
- EMD is non-refundable and non-exchangeable. However, EMD can be voided during the issuance day
until the sales report has closed.

EMD:

EMD Reason for issuance code & sub code (EMD-S):

Service code in

Amadeus

D/995

CANC


Example PNR, where group deposit has been issued (50 e/ pax = 600 eur):

--- TST RLR ---
RP/HELAY0671/HELAY0671 PR/SU 15NOV15/0755Z 6TQAPU
HELAY0671/5024PR/15NOV15
0. 0SWIMMINGCOMPETITION NM:12
16 AY 831 G 01DEC 7 HELLHR HK12 0720 2 0800 0910 *1A/E*
17 AY 832 G 05DEC 4 LHRHEL HK12 0935 3 1020 1515 *1A/E*
18 AP HEL 09-818 8825 - FINNAIR - A
19 TK OK15NOV/HELAY0671//ETAY
20 SSR GRPF AY NETFARE EUR196.00 EXCL YQ/YR AND TAXES
21 OS AY EMD 1051810544587
22
OS AY EMD PAID 25FEB 12 PAX

Cancellation in this example is done 21Nov. Cancellation fee is 100%. Deposit will be fully refunded. Cancellation fee is issued for the total 280 e x 12 = 3360 e.
(12x net 196 € + 12x YR 84€)

If there are already names in the PNR at the time of cancellation, you can create EMD from any passenger's name in the PNR.
In case no names have been inserted yet, add group name as one passenger name for EMD issuance (as EMD creation against group name element is not possible).  

Example:

NM1SWIMMINGCOMPETITION/LHR
IUAYNN1CANCHELLHR
Create SVC element for cancellation fee and add the origin & destination cities of the cancellation:
TMC Create TSM-P
TMI/F3360/CV-3360 Add fare and coupon value
TMI/FP-CA..... Add form of payment

PNR after EMD issuance:

--- TST RLR ---
RP/HELAY0671/HELAY0671 PR/SU 21NOV15/0755Z 6TQAPU
HELAY0671/5024PR/21NOV15
0. 0SWIMMINGCOMPETITION NM:12
16 SVC AY HK1 CANC HELLHR
17 AY 831 G 01DEC 7 HELLHR HK12 0720 2 0800 0910 *1A/E*
18 AY 832 G 05DEC 4 LHRHEL HK12 0935 3 1020 1515 *1A/E*
19 AP HEL 09-818 8825 - FINNAIR - A
20 TK OK15NOV/HELAY0671//ETAY
21 SSR GRPF AY NETFARE EUR196.00 EXCL YQ/YR AND TAXES
22 OS AY EMD 1051810544587
23
OS AY EMD PAID 25FEB 12 PAX
24
OS AY EMD 1058201124909 GROUP CANCELLATION FEE
25
FA PAX 105-8201124909/DTAY/EUR3360.00/21NOV15/HELAY0671/19490951/S16

TSM-P is now ready for issuance:

TSM 1 TYPE P HELAY0671 PR/09DEC 11 EMD-S CARR AY
1.SWIMMINGCOMPETITION/LHR
RFIC-D/Q FINANCIAL IMPACT
1. RFISC-995 CANCELLATION FEE L 2
OPERATING CC-AY CPN VALUE-3360.00
NON REFUNDABLE
NON EXCHANGEABLE
NON INTERLINEABLE
CONSUMED AT ISSUANCE

ADD INF/RKS:

FARE F EUR 3360.00
EXCH VAL EUR 3360.00

TOTAL EUR 3360.00
FP CASH


EMD after issuance:

EMD-1058201124909 TYPE-S SYS-1A LOC-23C8PT
INT- FCI-1 1 POI-HEL DOI-09DEC13 IOI-19490951
PAX- SWIMMINGCOMPETITION/LHR ADT
RFIC-D FINANCIAL IMPACT
REMARKS-
CPN-1 RFISC-995 AY S-F SAC- 105O43MU3FWGV VALUE-3360.00
DESCRIPTION-CANCELLATION FEE
NON-REFUNDABLE
NON-EXCHANGEABLE
CONSUMED AT ISSUANCE
PRESENT TO-
PRESENT AT-
SERVICE REMARKS-
FARE F EUR 3360.00
EXCH VAL EUR 3360.00 RFND VAL
TAX-
TOTAL EUR 3360.00
/FC
FP CASH


The EMD number for cancellation fee must be entered in the group PNR in OS element before cancelling the whole PNR:

OS AY EMD 1058201124909 GROUP CANCELLATION FEE

If service is issued in other GDS than Amadeus, add EMD number in PNR:

OS AY EMD 1058201141535 GROUP CANCELLATION FEE

Changes

Flight changes after ticketing but before departure are based on availability and will cause a new fare evaluation. Split charge and/or a change fee will always apply. Please check the fee from your local Finnair sales office. Change fee will be paid by EMD.

Changes are not permitted after departure.

EMD:

EMD Reason for issuance code & sub code (EMD-S):

Service code in

Amadeus

D/993 at the moment only for Amadeus users

PENF

D/992 other GDSs

 

Add EMD number in PNR:

OS AY EMD 1058201141535 CHANGE FEE

PRE-ORDER MEALS

PRE-ORDER MEALS ON EUROPEAN FLIGHTS

Information about meal service on Finnair flights can be read here.

There are restrictions to amount of pre-order meals per flight and these amounts are non-negotiable due to room restrictions. Pre-order meals for groups can be booked via GDS by the travel agency and must be paid by EMD. Instructions can be found here.

Please note that after ticket issuance ancillary services for groups such as pre-order meals can also be booked by the group traveler online through Finnair website or directly at https://www.finnair.com/int/gb/welcome-on-board.

Pre-order fresh products and beverages

Groups can make a pre-order from the Onboard menu-selection. Pre-order can be done for European flights and following destinations in Finland: Oulu, Ivalo, Kittilä, Rovaniemi and Kuusamo. Pre-order is not available for flights to Tallinn, Stockholm, Bergen, Riga and St. Petersburg and to flights operated by ATR aircraft type.

Warm meals cannot be ordered through this service. On European flights there is also the possibility to buy products during the flight and the selection can be found from here.

For submitting the order, travel agent or the passenger can contact Finnair Travel Retail customer service by phone +358 10 800 400 at 8.00-18.00 hrs from Monday to Friday and on weekends at 8.00-12.00 hrs or by email shoppingservices@finnair.com. The order for the group must be pre-paid in advance and service fee of EUR 20 per order will be added.

Seats

ASR reservations can be done in advance by the booking agent at any time after PNR creation with passenger names. Pre-payment is required only 7 days prior to departure for chargeable seats with e-tickets.

Finnair Plus members in group reservations

When seating a group please split Finnair Plus Platinum and Gold card holders as well as *one*world Sapphire and Emerald members from the main group before making the seat reservations free of charge for these tier members.

At the moment seat reservations for tier members prevent charging the seats for other passengers in the group. As other passengers are not allowed free seating, the charge might be collected at the airport.

ASR RESERVATION FEES

  • Pre-seating for groups in G-class for standard seats (Any seat) is free of charge for other point of sales excluding Finland and Korea.
  • Chargeable seat types for all point of sales are: front, bulkhead exit and legroom seats and also economy comfort seats on long haul routes.

Advance seat reservations fees for chargeable seats are the same as for individual passengers. Child discount of 50 % applies to all ASR fees for children aged 02-11 years.

After ticket issuance group passengers can book chargeable seats online through Finnair website or with this link: https://www.finnair.com/int/gb/welcome-on-board

Instructions for Amadeus users how to book ASR standard seats (excluding point of sale Finland and Korea):

1. Book the seats from the seat map

  • Seats are shown in the seat map as chargeable (Y)
  • Pre-assigned seats shown in the PNR:

2. Price the seats with FXG

  • pricing shows 0 value

3. FXG pricing changed the /SSR into # SSR

- OPC, OPW lines were removed

4. TSM Display - No issuance required

- No need and not even possible to issue EMD

Instructions for other GDS how to book ASR standard seats:

  • 1. Book the seats from the seat map
  • 2. In the PNR reserved seats are shown as chargeable and issuance time limit is added in the PNR
  • 3. Pricing of seats required
  • 4. Pricing showing 0 value
  • 5. EMD for 0 value needs to be issued. After EMD issuance time limits will be removed. If no EMD is issued by the time limit pre-assigned seats will be auto-cancelled

Check-in

The group members can check-in online by using the record locator or ticket number along with the passenger name. When online check-in has been done the luggage can be taken to baggage drop desk at the airport.

Finnair does not provide an advance check-in service for groups. Due to security reasons, all passengers must report at the check-in counter personally for the airline to be able to identify each passenger’s baggage and to check the passenger’s travel documents. At some long-haul stations, Finnair offers separate group desks for members of the group to check-in individually.

Only at Helsinki Airport is it possible to request a dedicated group check-in counter in advance for groups of more than 20 passengers between 05 am - 22 pm.

How to book this service:
The travel agency or booking office for the group will request the advance group check-in by sending an email to the Duty Manager of Finnair's Helsinki Airport Customer Service, email address: HUBallocation@finnair.com 


The request must be sent no later than 72 h prior to flight departure and the information below must be advised.  

Information needed:

  • Flight number, date, destination and connecting flights
  • Number of passengers
  • Estimated number and weight of baggage and description of excess baggage with dimensions
  • Booking references (PNRs)
  • Group name and group leader with contact details (name, email and telephone number)
  • Arrival time at the airport (groups must check in at Helsinki Airport at the latest 2 h before departure for domestic and European flights and 2.5 h before departure for intercontinental flights)

The Duty Manager will confirm the request by email to the booking agent. When Finnair is an operating carrier and the group has been booked in joint business (codeshare) with another carrier, the receipt of payment must be attached when requesting a group desk.

Charges for advance group check-in:

  1. € 80 per group of max 80 passengers: A dedicated check-in desk will be opened minimum 2 h prior to departure for domestic and European flights and minimum 2.5 h prior to departure for intercontinental flights. Also other customers will be checked in at this desk.
  2. € 150 per group of max 80 passengers: A dedicated check-in desk will be opened minimum 2 h prior to departure for domestic and European flights and minimum 2.5 h for intercontinental flights. No other customers will be checked in at this desk.

For groups of more than 80 passengers, extra check-in staff is needed and will be organized according to group size. E.g. for a group of 100 passengers, there must be two service agents available and the charge for two check-in desks is 2 x € 80 = € 160 total (or 2 x € 150 = € 300 total when group desks are for group's own use only).

Please note: Advance group check-in is free of charge for special groups, such as orchestras or sports teams, of more than 20 passengers with large amounts of excess baggage (e.g. sports equipment, instruments).

Advance group check-in for special groups with excess baggage must be booked in the same way as advised above.

How to find the group check-in desk at Helsinki Airport:

To find out the exact location of the group's check-in desk, the group leader needs to contact Finnair's Customer Service Agent at the airport for further information.

How to pay for this service:

It is important that the information of payment has been inserted in PNR.

Travel agencies pay for the use of a group check-in desk by issuing an EMD-S as follows:

1. Create a NEW PNR (not group mode) for passenger named CHECKINDESK/NAME OF GROUP MR, e.g.

NM1CHECKINDESK/MUSEUMTOUR MR

2. Create SVC segment with service code GCKI for this passenger:

IU AY NN1 GCKI HELLHR

3. Create pricing record for SVC element, validating carrier is AY.

TMC/VAY/L2

4. Update pricing record:

- present to Finnair (D), amount (F) and coupon value (CV-)

TMI/DFINNAIR/FEUR150.00/CV-150.00

- form of payment (F)

TMI/FP-CASH

5. Issue EMD

TTM

6. Add OSI element to GROUP PNR with EMD number

OS AY EMD 1058200467888 Group check-in Desk

Note: When you issue services for groups traveling within Finland, value added tax must be added, e.g.

TMI/DFINNAIR/FEUR150.00/XEUR13.64YFGO/CV-136.36

EMD cancel – use TRDC entry

Irregularities

Non-ticketed group bookings will not be rerouted on other airlines. Rebooking/rerouting in this case is allowed only on Finnair operated flights.
In all irregularity situations please always contact your local Finnair sales office for further information.

Finnair group fees

EMD must be issued for all group passenger services such as deposit, splits, name changes and name corrections, for change and cancellation fees, chargeable seat reservations, pre-paid meals and pre-paid excess baggage. For more information regarding EMD please read here.

Page feedback

The feedback form is used to improve our website. Please note that we are unable to answer contact requests made via this form. Please do not share any sensitive personal information in this form.

Did you find the information you were looking for on this page?