Checklist for elderly passengers

Here are some useful tips to help you prepare for your journey.

  • We have special fares for senior citizens of 65 years or older. These fares usually allow you to change your travel dates for a fee, and if you are unable to travel, a part of the ticket fare is refunded. You can book tickets online or contact our Customer service by phone.
  • If your trip includes a connecting flight, allow yourself enough time between the flights, especially if you are transferring in a large international airport. Please note that if the flights have been issued on separate tickets, you may have to claim and re-check your bags.
  • Remember to consult your doctor before booking a flight and obtain a medical certificate if needed. Please note that some medical conditions and medical devices require an advance clearance by our aviation doctor to make sure you are fit to fly and can travel safely. Read more.
  • If needed, you can transport your own wheelchair or walker (rollator) as checked baggage free of charge. For wheelchairs, please inform us the details latest 48 hours before your travel. Read more. A walking stick without an ice spike tip can be taken into the cabin.
  • If you have limited mobility and need a wheelchair or other assistance between check-in and boarding the aircraft, please let us know latest 48 hours before your travel. A wheelchair is especially useful in large airports where distances can be long. Assistance is free of charge. Read more.
  • If you have special dietary requirements and you are travelling on an intercontinental flight, please let us know in advance. We have a selection of special meals of which you can choose a suitable meal for you. Please submit your order no later than 24 hours before departure. Read more.
  • For European flights you can pre-order a meal or buy something from the wide on-board selection. There are also products suitable for special dietary needs. See the menu.
  • You can book your preferred seat in advance for a fee. Aisle seats are usually preferable, as they allow easy access to toilets and standing space. Please note that passengers with reduced mobility will be assigned a seat by the window due to security reasons. It’s also good to remember that seats on exit rows are not suitable for people with limited mobility, because in an emergency situation the passenger must be able to open the heavy exit door if needed and assist the crew. Book your seat now.
  • Please pack all your medication in your carry-on baggage in a separate bag, preferably in the original packaging. Medications are exempt from the typical carry-on allowance for liquids. Unfortunately we are unable to store medication in aircraft refrigerators. If your medication needs to be kept cool, please talk to your pharmacist about the different options.
  • Remember to take along your prescription and doctor’s certificate, especially if your illness requires treatment with injectable medication. You may be asked to show them in the security check.
  • Arrive at the airport in good time and allow yourself enough time to leave your baggage at Bag Drop and to go through the airport security checks, as you may have to queue, particularly at peak times. Check the minimum check-in times.
  • If you travel with a wheelchair and need assistance boarding the aircraft, please arrive at the departure gate at the latest 45 minutes before the departure time when travelling within Europe and 50 minutes before the departure time when travelling to or from an intercontinental destination.
  • Sitting for long periods of time can lead to blood clots. If you can, remember to stand up periodically and stretch.
  • After landing, it may be a good idea to wait for other passengers to get off the plane first. At that point, our cabin staff can assist you with your carry-on baggage and escort you from the plane.
  • At any point, please don’t hesitate to ask the cabin staff for assistance.