Basic identification and contact data
We collect and process your personal information, such as your name, date of birth, gender, traveller type (adult, child, infant) and title (Mr, Mrs, Ms). We also process your contact information, such as address, telephone number, email address and, in certain cases, we may also collect and use company details, billing addresses and ground transportation addresses for baggage. This may include personal information provided for the person travelling, the person making the booking, legal guardians and dependents.
Your reservation and travel associated data
In order to make your journey possible, we process booking and ticket information. This may include flight details (departure date, flight number), Passenger Name Records (booking reference), ticket numbers, pricing information, booking date, travel type (one-way or return) and flight itinerary (possible stopovers). We may also process information regarding the sales channel, journey origin and destination. This also covers information on ancillary services, such as selected seats, pre-ordered meals, travel class upgrades and other purchases such as hotels and car rentals.
We process data about your travel arrangements, such as group information, check-in methods, travelling companions in case of joint check-in, seat type and number and baggage tag numbers.
Based on your request, we may process special service request information. These types of requests can include, for example, diet information, transporting pets in the cabin or the cargo hold, or special assistance required.
We also process your travel document information for passengers travelling to or from outside the Schengen area, such as passport number, passport validity period, issuing country for passport and nationality. Visa information and destination addresses are also collected when required by the destination authorities. We may also process payment information, such as payment method and credit card information.
We process information regarding your hotel or other form of accommodation. This includes information such as hotel name and location, travel dates, room type, board type (with breakfast for example), special meals or needs concerning hotel in order to provide the services requested.
Information regarding destination services
We offer several activities to our customer during the holiday and for that reason we may process service-related information of the customer. This may include information such as the excursion and activities service provider, excursion dates, room number, and pickup information in order to provide transfer to the excursion.
For the excursions and activities, we may, in some special cases, need information such as age, body dimensions (weight and height), dietary, medical and passport information. For airport transfers Aurinkomatkat processes information about your flights or schedules. Entrance tickets may require processing your name if tickets have been bought from Aurinkomatkat.
Travel insurance, car rental, gift vouchers
Your name, birth date and e-mail and travel details such as travel dates and destination may be required to provide travel insurance. Car rental related information is required in case you have booked a car via Aurinkomatkat. Gift vouchers may require company details or name and contact details.
Data of loyalty members
We may process loyalty program information, such as loyalty name, contact, preference, membership number, point balances, point accruals and redemption, tier level, transactions, awards and benefits.
Your communication with us
We process data about your communication with us, for example customer service phone call recordings, chat history, customer feedback forms and other messages.
Data for specific services
We process information for providing specific services that the customer wants to participate in, such as special event, customer satisfaction surveys and other similar happenings, and for this we may process information such as name and contact details.
In case you choose to share additional information, such as for claims, for instance through our customer services channels, this data will be processed by Aurinkomatkat. In case of emergency or other situations where a destination guide helps the customer, data describing this event may be processed.
We may collect and use the customer’s name, address, phone number, email address, birth date, direct marketing opt-ins and opt-outs and profiling prohibition for marketing purposes.
Collection of sensitive data
We try to limit the collection of sensitive personal data, such as information regarding your religion or health, to a minimum. However, in certain cases we may need to process this type of information, for example due to a special medical assistance request or when other health related activity is required.
Data of children
Due to the nature of our services, we process information about children under the age of 13.