The responsible tour operator for Finnair Holidays trips is Oy Aurinkomatkat – Suntours Ltd Ab (later Aurinkomatkat).
Aurinkomatkat was founded in 1963, and it is a part of the Finnair Group. Finnair Holidays is an auxiliary firm-name of Aurinkomatkat. Aurinkomatkat has also a subsidiary Aurinko Oü in Estonia.
Aurinkomatkat took 214,000 customers to a vacation in 2017, holding a share of 27.4% of all Finnish travel packages. In 2017, Aurinkomatkat had 165 employees, of which 76 was working at the holiday destinations abroad. The company’s turnover in 2017 was 195 million euros. The CEO of Aurinkomatkat is Timo Kousa.
The annual report of Finnair Plc. is available at
Business identity code: 0200991-4
Trade register number: 170 539
SMAL ID: 21695
Finnish Competition and Consumer Authority (FCCA/KuVi) 164/88/MJ
Finnish Competition and Consumer Authority
Telephone: 029 505 3000 (exchange)
Postal address: Finnish Competition and Consumer Authority, PL 5, 00530 Helsinki, Finland
Street address: Siltasaarenkatu 12 A, 00530 Helsinki, Finland
In case a disagreement about a travel package agreement cannot be settled in discussions between the parties, the consumer has the right to take the issue to be settled at a complaint board. Before turning to the complaint board, the consumer has to contact the consumer rights advisors at a Local Register Office (www.kkv.fi/en/consumer-advice/).
Online dispute resolution