Here you will find the latest updates about Finnair flights. For other travel-related information and archived updates, please scroll down.

Most common questions about coronavirus and flying with Finnair
Traffic plan for April-June 2020
List of cancelled flights

We operate repatriation flight in co-operation with Foreign Ministry of Finland from Havana, Cuba

27 March 2020

We operate repatriation flights in co-operation with Foreign Ministry of Finland to bring Finns home from their destinations.

We operate the following flights to Helsinki:

  • Helsinki- Havana (AY027) on 30 March 2020 at 5.50pm local time
  • Havana-Helsinki (AY028) on 31 March 2020 at 00.45am local time

You can purchase your ticket through our booking engine. For these flights, we accept Finns and other nationals who are returning to their home countries via Finland, as long as there are no travel restrictions in the destination countries in question.

Due to current border restrictions in Cuba, only Cuban citizens with permanent residence in Cuba will be allowed to enter the country under a regime of quarantine. Foreign tourists are not allowed to enter the country.

Please note that catering on these flights is limited. We recommend you take some snacks with you, especially if you have a special diet.

Restrictions for travelling to/from Uusimaa in Finland, domestic flights continue with restrictions

26 March 2020, last updated 28 March 2020

Travelling to/from Uusimaa in Finland will be restricted from 27 March to 19 April, 2020 and you are no longer allowed to cross the Uusimaa border without very good reason which include work, returning to officially-registered residences, or caring for a vulnerable individual. We continue to operate domestic flights in Finland with restrictions to ensure important flight connections in Finland. Below you’ll find instructions for what to do, if you have a domestic flight during the time of travel restrictions. We are sorry for any inconvenience this situation may cause you.

IF YOU HAVE A DOMESTIC FLIGHT ON 27 MARCH – 19 APRIL BUT YOUR TRAVEL IS NOT NECESSARY

  • You can change your travel dates through Manage booking without a change fee and travel until 30 November, 2020, if
    • You made your booking via Finnair channels. 
    • You have a Finnair operated and marketed flight. 
    • There are available seats on your chosen new flight. 
    • You make the change before the departure of your original flight. Please note that you need to select new dates for your travel when making the change. 
    • Please note that the change in the ticket rules doesn’t apply to Finnair Holidays, Aurinkomatkat (Suntours) and other tour operators’ customers. 
    • If you have a group reservation, please contact your travel agency.
    • If you have purchased your ticket partly with Finnair Plus points or you have upgraded your flight with money or a tier benefit, please contact our customer service to change your travel dates.
  • You can cancel your booking at Manage booking and then apply for a refund for the unused part of your flight ticket by filling in this online form. We, unfortunately, have delays in the refund processing because of high refund application volumes. Our average handling time is approximately one month.


IF YOUR DOMESTIC FLIGHT ON 27 MARCH – 19 APRIL IS CANCELLED

  • You can change your travel dates until 30 November 2020 without a change fee by contacting our customer service or your travel agent. Please make the change before the departure of your original flight. You need to select new dates for your travel when making the change. 
  • You can apply for a refund for the unused part of your flight ticket just by filling in this online form. We, unfortunately, have delays in the refund processing because of high refund application volumes. Our average handling time is approximately one month.
  • If your flight is cancelled but you still want to travel, we do our best to re-route to your destination with other Finnair flights. Please note that the availability of alternative flights is very limited at the moment.


CONTACTING OUR CUSTOMER SERVICE

If you booked your ticket through a travel agency, please contact them to make changes to your reservation or to apply for a refund. Our customer service is working hard to help you in this extremely exceptional situation. We have added agents to assist you, but unfortunately, the queuing times are long at the moment. We are very sorry about this. To ensure as smooth service as possible, please do the following.

  • If you have a flight within 7 days, please contact us as soon as possible.
  • If your flight departs in over 7 days, please contact us closer to the departure.

You can check our contact information here. We are at your service also on Twitter @FinnairHelps, on our Facebook pages and via chat on finnair.com. Please avoid contacting us through several channels, as it congests the customer service further.

You can see your passenger rights here.

You can read more about the travel restrictions here.

We are gradually transitioning to a limited network as of 16 March

16 March 2020, last updated 26 March 2020

If you’ve booked a flight for 16 March - 30 June 2020, please read below instructions for what you can do now. Our customer service is currently heavily congested – if your flight departure is over 7 days from now, please contact us closer to your flight.

The coronavirus epidemic has had a severe impact on the demand for air travel, and several countries have set restrictions for travelling. We are now making substantial adjustments to our traffic and will cancel the majority of our flights temporarily as of 1 April until the situation improves. We start transitioning to the limited network immediately and will cancel several flights already from 16-31 March. We will cancel flights from our systems gradually, and at this stage, we are cancelling flights until the end of June.

Check the list of so far cancelled flights here. The list was last updated on 24 March at 2pm and includes also already earlier, before 16 March cancelled routes.

You’ll see the list of flights to be operated in April-June here. We will operate only the routes listed below. Please note that we will operate this traffic plan provided that there are no travel restrictions set by the authorities. If the situation improves, we will do our best to add flights and routes to our traffic plan. We aim to return to a normal traffic plan as soon as possible and will tell about it, when we know more.

  • Domestic Finland: Kuopio, Mariehamn, Oulu, Rovaniemi 
  • Europe: Amsterdam, Berlin, Brussels, Frankfurt, London, Munich, Paris, Stockholm, Zürich. We will also fly to Copenhagen, Moscow, Oslo, St Petersburg and Tallinn once the travel restrictions to these destinations are lifted.  
  • Intercontinental flights: Tokyo from 3 May 2020 onwards

You can check the up-to-date flight information for the upcoming few days here.

We are extremely sorry about the disruption and uncertainty this situation causes you. We follow the situation closely and will update any new information on this page. 


DO THIS IF YOU HAVE A BOOKING FOR 16 MARCH - 30 JUNE

When your flight is cancelled

We are now cancelling flights from 16 March - 30 June from our systems, and you can check the list of cancelled flights here. When your flight is cancelled, we’ll contact you personally via SMS and/or e-mail. As the number of cancelled flights is high, we cancel the flights from our systems and send the cancellation messages gradually. This means it will take some time, even several weeks before you receive the message about your cancelled flight.

  • Please go to Manage booking and check that we have your current contact information so that we can reach you if your flight is cancelled. 
  • You can change your travel dates until 30 November 2020 without a change fee. If you haven’t received a message about a flight cancellation, you can go to Manage booking to change your travel dates yourself. After receiving the cancellation message, our customer service can change the travel dates for you. You can change your travel dates if
    • You made your booking via Finnair channels. 
    • You have a Finnair operated and marketed flight. 
    • There are available seats on your chosen new flight. 
    • You make the change before the departure of your original flight. Please note that you need to select new dates for your travel when making the change. 
    • Please note that the change in the ticket rules doesn’t apply to Finnair Holidays, Aurinkomatkat (Suntours) and other tour operators’ customers. 
    • If you have a group reservation, please contact your travel agency.
    • If you have purchased your ticket partly with Finnair Plus points or you have upgraded your flight with money or a tier benefit, please contact our customer service to change your travel dates.
  • You can apply for a refund for the unused part of your flight ticket just by filling in this online form, if your flight is on the cancelled flights list or you have received a cancellation message. When any of the flights in your booking (for example only the return flight) has been cancelled, you can apply for a refund for all the unused flights on the same ticket. We, unfortunately, have delays in the refund processing because of high refund application volumes. Our average handling time is approximately one month.
  • If your flight is cancelled but you still want to travel, we do our best to re-route to your destination with other Finnair flights. Please note that the availability of alternative flights is very limited at the moment.

When your flight is operated

  • You can check our traffic plan and flight schedules for 1 April – 30 June here.
  • You can change your travel dates through Manage booking without a change fee and travel until 30 November, 2020, if
    • You made your booking latest on 30 April 2020.
    • Your original travel date is latest on 30 November 2020.
    • You made your booking via Finnair channels. 
    • You have a Finnair operated and marketed flight. 
    • There are available seats on your chosen new flight. 
    • You make the change before the departure of your original flight. Please note that you need to select new dates for your travel when making the change. 
    • Please note that the change in the ticket rules doesn’t apply to Finnair Holidays, Aurinkomatkat (Suntours) and other tour operators’ customers. 
    • If you have a group reservation, please contact your travel agency.
    • If you have purchased your ticket partly with Finnair Plus points or you have upgraded your flight with money or a tier benefit, please contact our customer service to change your travel dates.
  • Please note that if we haven’t cancelled your flight but you wish to cancel your reservation, refund will be according to the ticket rule. 


CONTACTING OUR CUSTOMER SERVICE

If you booked your ticket through a travel agency, please contact them to make changes to your reservation or to apply for a refund. Our customer service is working hard to help you in this extremely exceptional situation. We have added agents to assist you, but unfortunately, the queuing times are long at the moment. We are very sorry about this. To ensure as smooth service as possible, please do the following. 

  • If you have a flight within 7 days, please contact us as soon as possible.
  • If your flight departs in over 7 days, please contact us closer to the departure.

You can check our contact information here. We are at your service also on Twitter @FinnairHelps, on our Facebook pages and via chat on finnair.com. Please avoid contacting us through several channels, as it congests the customer service further.


TRAVEL EXTRAS

If you purchased a travel extra and change your travel date, we will move the travel extra to your new flight if possible, otherwise, you can apply for a refund online for an undelivered service. Also, if your flight is cancelled, you can apply for a refund for any travel extras you had purchased and didn’t receive. 

You can see your passenger rights here.

We operate repatriation flights in co-operation with Foreing Ministry of Finland on 27 March

25 March 2020

We operate three repatriation flights in co-operation with Foreign Ministry of Finland to bring Finns home from their destinations.

We operate the following flights to Helsinki:

  • Pafos, Cyprus - Helsinki (AY7054) on 27 March at 1.15pm local time
  • Faro, Portugal - Helsinki on (AY7052) March at 12.00 noon local time
  • Funchal, Madeira, Portugal - Helsinki (AY1732) on 27 March at 4.40pm local time

You can purchase your ticket through our booking engine. For these flights, we accept Finns and other nationals who are returning to their home countries via Finland, as long as there are no travel restrictions in the destination countries in question.

Please note that catering on these flights is limited. We recommend you take some snacks with you, especially if you have a special diet.

Flights to Kittilä, Kuusamo and Ivalo

23 March 2020, last updated 24 March 2020

We will cancel several flights this week to/from Kittilä, Kuusamo and Ivalo. We will fly some flights to Kuusamo, Ivalo and Kittilä until Sunday to bring customers home.

Flights to/from Kittilä, Kuusamo and Ivalo are cancelled from Monday 30 March onwards. We recommend customers who are returning home to book or transfer their flights to these existing flights.

Rovaniemi will be in the traffic plan after Sunday. It is also included in our traffic plan from 1 April onwards.

Customers will be notified about a change in their flight reservation by email or SMS message. If any of the flights in your booking has been cancelled, you can apply for a refund for the unused part of your flight ticket and the purchased travel extras by filling in this online form. If the flight is not cancelled but you do not wish to travel, you can change your travel on Manage booking to travel until 30 November 2020.

The cancelled flights are: 
24 and 25 March 2020

  • AY605/606 Helsinki-Ivalo–Helsinki

25 March 2020

  • AY577/AY578 Helsinki-Kittilä-Helsinki 

Between 26 and 29 March 2020 

  • AY573/AY574, AY7011/7021, AY7013/600 Helsinki-Kittilä-Helsinki

Other flights will be flown as triangle flights between Helsinki, Kittilä and Ivalo. 

We have also cancelled following flights:
24 March, 26 March and 28 March 2020

  • AY485/AY486 Helsinki-Kuusamo-Helsinki

28 March and 29 March 2020

  • AY497/AY498 Helsinki-Kuusamo-Helsinki

29 March 2020

  • AY487/AY488 Helsinki-Kuusamo-Helsinki

You can choose from the following options if your flight is cancelled:

  • You can postpone your travel until 30 November, 2020 with no extra cost. During the time when your flight has not been cancelled from the booking, you can go to Manage booking to change your travel date yourself. After the flight is cancelled from our system, you can change your travel dates by contacting our customer service.
  • You can apply for a refund for the unused part of your flight ticket and the purchased travel extras.
  • We do our best to re-route to your destination with other Finnair flights. Please note that the availability of alternative flights is very limited at the moment.

We are at your service also on Twitter @FinnairHelps, on our Facebook pages and via chat on finnair.com. We are sorry that our customer service is congested. 

You can check your passenger rights here.
 

We do everything we can to carry you home

20 March 2020, last updated 23 March 2020

We know that many of our customers are worried if they can get back home due to the coronavirus situation. We do our best to carry you home from your destination in this difficult situation and therefore we have added flights from Malaga to Finland. We have also added flights from Tenerife, Gran Canary and Antalya to Finland for next Tuesday.

Also, in April-June we continue to fly some routes provided that there will not be further travel restrictions from the authorities, see our traffic plan here.

THIS IS WHAT YOU CAN DO

  • If you already have a booking for a Finnair flight and would like to change your travel dates, we recommend you to do it primarily through Manage booking where you can see which flights still have available seats.
  • If you have a booking for flights from Malaga to Helsinki between 23-29 March, we’ll reroute you automatically to an earlier flight. You’ll find your new travel plan and other possible flight options in Manage booking after the rerouting is ready. Also, you’ll receive an SMS and/or email with your new flight details. If you don’t want to take an earlier flight, you can change your travel dates in Manage booking until 30 November, 2020 or cancel your reservation in Manage booking and then apply for a full refund for your unused flight ticket by filling this form.
  • If you are travelling with your pet, we’ve added availability for our flights from Malaga. Please contact our customer service to confirm your pet travelling.
  • If you haven’t purchased your ticket yet, you can check availability and purchase a ticket here.

Our customer service is working hard to help you in this extremely exceptional situation. We have added agents to assist you, but unfortunately, the queuing times are long at the moment. We are very sorry about this. To ensure as smooth service as possible, please do the following. 

  • If you have a flight within three days, please contact us as soon as possible. 
  • If your flight departs in over three days, please contact us closer to the departure.  

You can check our contact information here. We are at your service also on Twitter @FinnairHelps, on our Facebook pages and via chat on finnair.com. Please avoid contacting us through several channels, as it congests the customer service further. If you booked your ticket through a travel agency, please contact them to make changes to your reservation or to apply for a refund.

You can see your passenger rights here.

Tightened border controls in Finland as of 19 March

18 March 2020

The Finnish authorities will tighten border controls in Finland between 19 March and 13 April 2020. In practice, this includes the following:

  • Border controls will be reinstated on all intra-Schengen routes
  • Helsinki Airport, as well as airports of Turku and Mariehamn, will be kept open for returning customers and cargo flights. All other airports will be closed from international traffic.
  • Foreigners who are currently in Finland are allowed to exit the country
  • Finnish nationals are recommended not to travel abroad. Nationals and residents returning to Finland are asked to stay in quarantine at home for 14 days
  • Your travel documents will be checked on all Finnair flights to or via Helsinki

You are allowed to enter Finland if you are:

  • A national of Finland
  • A family member of a national of Finland (provided that you are entitled to enter and stay in Finland)
  • Holder of a valid Finnish residence permit
  • EU national who is registered as staying in Finland 

As an EU national and a holder of EU issued residence permit, you are allowed to return to your EU country of residence via Finland. However, if you show any signs of illness, your entry may be denied.

Non-EU nationals who are leaving the Schengen area via Finland can return to their country of residence via Finland, e.g. Japanese nationals travelling from Paris to Tokyo via Helsinki.

Travel from a non-Schengen country to another non-Schengen country is allowed via Helsinki. However, you should be travelling to your country of residence and remain in the non-Schengen transit area of Helsinki Airport. You must be eligible to enter your destination, taking into consideration any possible coronavirus related restrictions of the destination.

Some exceptions to the above restrictions may be granted for essential work-related travel to e.g. immigration authorities, health professionals, transportation sector and diplomats, but we are still waiting for further details on the exceptions from the Finnish authorities.

CHANGES IN IN-FLIGHT SERVICES ON ALL ROUTES AND IN AIRPORT SERVICES AT HELSINKI AIRPORT

14 March 2020, last updated 19 March 2020
  
The safety and wellbeing of our customers and crew are a top priority for us. Due to the coronavirus situation, we are making changes to our in-flight services on all routes gradually as of 13 March to reduce direct contact between our customers and crew. There are also changes in the airport services at Helsinki Airport, and we will close our lounges at Helsinki Airport for the time being.

Changes in in-flight meal and beverage service

Nordics, Baltic countries, Russia and Innsbruck

  • In Business Class, we will serve you a water bottle.
  • In Economy Class, we will have no meal or beverage service on these flights for the time being. We will serve water on request.


Germany, France, Italy, Great Britain, Spain, Switzerland, Hungary and Czech Republic

  • In Business Class, we will serve you a water bottle and a sandwich. We cannot accommodate special diets.
  • In Economy Class, we will serve you a water bottle and cookie.
  • Unfortunately, we can’t deliver pre-order meals to these flights. You can apply for a refund for an undelivered meal through this online form.


Canary Islands, Funchal, Dubai, Hurghada and Alanya

  • In Business Class, we will serve you a water bottle and a sandwich. We cannot accommodate special diets.
  • In Economy Class, we will serve you a water bottle and sandwich.
  • Unfortunately, we can’t deliver pre-order meals to these flights. You can apply for a refund for an undelivered meal through this online form.


Intercontinental flights

  • In Business Class, the meal and beverage service is lighter than usual. Only special diet meals are available to be selected in advance.
  • In Economy Class, the meal and beverage service is lighter than usual. Only special diet meals are available to be selected in advance.

 
Duty-free or pre-order shopping will not be available on any flights.
 

Changes in airport services, Finnair lounges will be closed

We are making changes to our airport services to reduce direct contact between our customers and ground crew. This is to ensure the safety and wellbeing of our customers and crew. We ask you to show your travel documents to our check-in agent instead of handing them over. Our crew will continue to assist you at the check-in kiosks but without touching the screens. If you printed your bag tag from a kiosk, we kindly ask you to attach it to your bag yourself.

In addition, we will discontinue the Helsinki Airport Fast Track service and the car service for Finnair Plus Platinum Lumo members as of 1 April, 2020.

We will close our lounges at Helsinki Airport. Finnair Platinum Wing in the non-Schengen side will be closed as of 18 March, and Finnair Business Lounge in the non-Schengen area and Finnair Lounge in the Schengen area will close their doors as of 19 March.

Please note that changes in our partners’ service offering and opening hours of lounges at other airports are also possible due to the coronavirus situation.

Flexibility to reservation changes for flights booked before 30 April

9 March 2020

Due to the current outbreak of coronavirus, we want to offer you flexibility for making reservation changes and have updated our ticket change policy. This means you can now make also new bookings during March and April with peace of mind.

You can change your travel date flexibly without a change fee and travel until 30 November, 2020, if

  • You made your booking latest on 30 April 2020.
  • Your original travel date is latest on 30 November 2020.
  • You have a Finnair operated and marketed flight on Finnair ticket.
  • There are available seats on your chosen new flight.
  • You make the change before the departure of your original flight. Please note that you need to select new dates for your travel when making the change.

Please note that the change in the ticket rules doesn’t apply to Finnair Holidays, Aurinkomatkat (Suntours) and other tour operators’ customers. In case you would like to cancel your booking, refund will be according to the ticket rule.

If you purchased a travel extra and change your travel date, we will move the travel extra to your new flight if possible, otherwise it is eligible for refund.

This is how you can change your travel date

  • Go to Manage booking and select new available dates for your travel.
  • You can also contact our customer service. We are sorry that our customer service is currently congested.
  • If you have a group reservation, please contact your travel agency.

We are at your service also on Twitter @FinnairHelps, in our Facebook pages and via chat on finnair.com.

We are following the situation closely and will update any new information on this page. We are sorry for any inconvenience this situation causes you.

You can check your passenger rights here.

Delays in refund handling

6 March 2020

We currently have delays in handling refund applications due to high coronavirus related refund application volumes.

Our average handling time is approximately one month. We’ll inform you via email after your refund application is processed.

We are very sorry for the inconvenience this may cause you and are working hard to shorten the handling time.

Many countries restrict travelling due to coronavirus

7 February 2020, last updated 14 February 2020

Due to the current outbreak of coronavirus, there are entry and transit restrictions in place in many countries.

We recommend that you visit the International Air Transport Association's (IATA) website for more information, or alternatively contact the embassies of the countries to/via which you plan to travel, especially if you have visited China in the last 14 days, or travel on a Chinese passport.

Limitations in Finnair app check-in

Due to coronavirus related travel restrictions to some of our destinations, there are limitations in Finnair app check-in currently. Please complete your check-in on our website, if you can’t complete it in Finnair app.

Disruptions in the traffic

Joensuu and Jyväskylä Airports closed for maintenance

15 January 2020

Due to runway maintenance, Joensuu Airport will be closed from 22 June to 09 July 2020 and Jyväskylä airport from 03 July to 16 August 2020. During that period our flights between Helsinki and Joensuu and Helsinki and Jyväskylä will not be operated. 

We are sorry for the inconvenience! 

Changes in Helsinki Airport’s traffic arrangements, departure hall services and border control for arriving passengers

11 April 2019

Helsinki Airport renews to offer you an even smoother travel experience in the future. During the construction work, there are changes in the airport’s traffic and parking arrangements. We have also renewed the check-in and bag drop services for Finnair Economy Class customers. In addition, the border control for passengers arriving in Helsinki has gone through changes.

Please allow extra time when arriving at the airport especially during the morning and afternoon peak and the holiday seasons. We apologize for any inconvenience.

Changes in traffic and parking arrangements

  • If you arrive at the airport by taxi or someone drops you off at the terminal, the right place for this at Terminal 2 is on the arrivals level. Please note that cars can stop only briefly in front of the terminal to avoid congestion. If you wish to accompany someone into the terminal or pick someone up, please use the short-term parking area in P3.
  • The taxi station serves customers on the ground floor of the terminal. To get to the new taxi station, customers can take the escalators or an elevator in the Arrivals hall 2A near Burger King restaurant.
  • The bus station is currently in front of the Scandic hotel, and also the fast Finnair City Bus to Helsinki city centre leaves from here.
  • Parking halls P1 and P2 are closed. You can use parking halls P3 and P5 and outside parking area P4. Short-term and premium parking will be in P3.
  • The renewal of Helsinki Airport will be completed in 2022. Find out more at Finavia’s website.

Renewed check-in and bag drop services for Economy Class customers

  • We encourage our Economy Class customers to do check-in through our website or Finnair app already before arriving at the airport or by using the self-service check-in kiosks at the airport.
  • You can leave your bags through self-service bag drops in the departure hall. Please print the bag tag at a check-in kiosk before leaving the baggage in the self-service bag drop. Self-service bag drops 207-211 are open all day. During the peak hours, also bag drops 225-229 are at your service.
  • If you are travelling to the USA with direct Finnair flights or need special assistance, please do the check-in and bag drop with our agents at service counters 214-217.
  • Priority and Service desks (201-206) remain the same as before.
  • Our ground crew guides assist you with self-service channels and help you with all other departure related questions as well.

Changes at the border control for arriving passengers

  • If you are arriving at Helsinki Airport from outside the Schengen area, you will find your way into the arrival hall through the renewed border control area.
  • EU citizens, as well as citizens of Japan and South Korea, can use automated border control gates, which ensure a swift border check within a matter of seconds.
  • Citizens from other non-Schengen countries will be directed to the manned booths, where travel documents must be presented to the border guard.
  • In addition, there are separate queues for passengers travelling in large groups.
  • When travelling with infants or baggage trolleys you must use the manual control lane. Customers using wheelchairs independently may use the automated gates.

Leased aircraft

Iberia operates certain Barcelona and Madrid flights

15 January 2020

We have leased Airbus A321 aircraft from our oneworld partner Iberia to cover a temporary shortage of aircraft as our operations continue to grow. The aircraft will be used for flights AY1654/3 (Barcelona) and AY1662/1 (Madrid) until March 30, 2023.

With the leased aircraft, the flight deck crew comes from Iberia, while the cabin crew is Finnair’s. Finnair’s service concept is followed on the flights.

When buying tickets through finnair.com, the operating airline is shown on the ‘Select Flights’ page. If you already have a booking, we’ll inform you about the changed aircraft via SMS and/or e-mail. Please go to Manage booking on our website or Finnair App and check that we have your current contact information.

If you wish to change or cancel your flight due to the change in the operating carrier, we ask you kindly to contact Finnair Customer Service. We are also at your service via chat on finnair.com, on Twitter @FinnairHelps and in our Facebook pages.

You can check your passenger rights on our website.

We apologize for any inconvenience!

Other information related to flying

Travelling on Finnair flights during Brexit

23 January 2020

We expect our flights between the UK and Finland as well as the transfer traffic through the UK to continue normally on the day of Brexit and after that. However, there may be changes in the customer processes at London Heathrow airport, and congestion is possible from time to time.

If you are travelling to/from/via the UK on 31 January 2020 or some days after that, you can do the following:

  • Follow our and your possible other airlines’ communications. We will update any new information on this page, and you can see the up-to-date flight information here.
  • Make sure that we have your up-to-date contact information in your flight reservation. You can check this through Manage booking or Finnair mobile app. We will contact you directly if there would be changes to your flight.
  • We also encourage you to reserve extra time at the airport, if you are travelling on the day of Brexit or some days after that, as delays are possible at the airport.


What if my flight is cancelled or I miss my connecting flight due to Brexit?

We will contact you directly if your flight would be disrupted. If your flight is cancelled or you miss your connecting flight, we will find you the best possible alternative flight to your destination as soon as possible. You’ll then find your new flight details at Manage booking or through Finnair app. 

Where can I find more information about Brexit and travelling to the UK? 

We will update information on this page, but you can also search for information on the UK government website.

Ministry of Foreign Affairs of Finland also provides information about Brexit and its effects on travelling here.

Will there be any changes to the travel document requirements for EU citizens travelling to or via the UK?

The passport requirements for EU citizens will not change, and you can still enter the UK using a passport which is valid for the duration of your intended stay.  According to the current information, citizens of an EU or EEA country or Switzerland will not need a visa to travel to the UK. However, the UK government advises EU citizens to continue to check their website for updates on visa requirements. You can find more information about visiting the UK after Brexit here.

Will there be any changes to the travel document requirements for British citizens travelling to or via the EU countries?

As a British citizen travelling to the Schengen area, your passport will need to be valid 3 months beyond your intended stay. Passports that have been issued with a validity of longer than 10 years, will not be accepted. The EU has confirmed that British nationals will be able to enter the Schengen area without a visa even after Brexit, a visa-free stay will be allowed for a combined total of 90 days within any 180-day period of time.

My flight arrives in or departs from the UK. What should I know about check-in, security control, border control, immigration or other airport services?

In the UK, all airport services will remain as before. EU citizens will be able to enter and leave the UK as they do now, and for example, use e-gates or automated border control when travelling on a biometric passport.

My journey goes through London Heathrow Airport. What do I need to know to transit there?

There will be no changes in the transfer services. However, congestion is possible during the first days of Brexit. Finnair flights arrive in the terminal 3, and to transfer to another flight that departs from another terminal you’ll go through the flight connections centre. Please follow the airport signs. Also, baggage transfers to connecting flights continue as before. You can see more information about transfers in London Heathrow from the airport’s website.

My flight arrives in Helsinki from the UK. Are there changes at the airport?

Most airport services remain the same after Brexit. However, after the Brexit UK citizens can’t, for now, use the automated border control gates. Please use the manned lanes instead.

Can I still travel with my pet to the EU or to the UK?

You can continue to travel with your pet as before. We recommend you to check the requirements of your destination country well in advance before you travel and allow enough time for preparing your journey. Please note that pets can only be shipped as cargo to the UK.

You’ll find more information about travelling with pets on Finnair flights here.

More information about travelling with pets to the UK is available on the UK's government website.

Will there be different Customs requirements for bringing goods into the UK / to Helsinki?

You’ll find information about bringing goods into the UK here.

For instructions about bringing goods to Finland, please go to the Finnish Customs’ website.

Certain Apple MacBook Pro devices are not allowed on Finnair flights due to battery issues

19 August 2019

The European Aviation Safety Agency EASA and the US Federal Aviation Administration have issued instructions regarding the 15-inch MacBook Pro units manufactured between Sept 2015 and Feb 2017 that are subject to the recall by Apple on June 20, 2019 due to battery issues.  

Such devices are not allowed in checked-in baggage or onboard on Finnair flights before their batteries have been replaced. Customers are responsible for ensuring the status of their device before their flight via Apple webpages at https://support.apple.com/15-inch-macbook-pro-battery-recall 

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