Request Special Assistance

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With this form, you can tell us about special attention you might need when travelling due to a handicap, illness or other circumstances. You can also inform us of the details of your medical device using this form. Please contact us latest 48 hours prior to your flight departure to enable us to anticipate the resources needed. Please note that we must be informed of illnesses requiring medical clearance and medical equipment 72 hours before departure, at the latest. We will contact you as soon as possible. We will not respond to other inquiries via this service.

Due to security reasons, passengers with reduced mobility will be seated by the window. Please note that seats on exit rows are not suitable for passengers with physical disabilities or reduced mobility. Most seats in Economy Class on our European flights have the same amount of legroom. On some European flights and all our intercontinental flights, Economy Comfort seats with more legroom can be purchased. Read more.

By submitting this form, you give us your consent to process your medical data to handle and complete your service request. The consent also applies to our partners, if necessary.

Find more information about our Privacy Policy

Please note: if you have several flights in the same flight reservation, you only need to fill in this form once.

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Please note that the form must be filled out in English.

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