Agent feedback form

Please use this feedback form to report a customer service incident. A detailed report is important for Finnair Customer Relations so that we can either contact the customer (FYA) or have more background information about the incident (FYI).

* Mandatory fields

Contact type

Request for action

For internal information only

Feedback concerns *

In case your feedback concerns a particular flight or booking, please fill in the details below.

My feedback concerns a particular flight or booking

Your details

Name *

Company or department *

Email address *

Phone number

Customer details

First name *

Family name *

Email address

Finnair Plus number

Booking reference

Feedback *

Kindly avoid sharing any additional, especially sensitive personal information of the customer, that is not mandatory for customer feedback or claim handling

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