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See Finnair’s updated in-flight service for safer flying

Keeping our customers and crew safe is Finnair’s top priority, and as we start to ramp up our network, we’ve introduced a series of measures to ensure everyone feels comfortable and stays safe boarding the aircraft and in the air.

New boarding process

The changes start before you even board. Priority and business class boarding remains suspended, with boarding taking place from the rear of the aircraft to ensure social distancing is maximized and to avoid customers walking past each other wherever possible. When there are empty seats on a flight, separate groups will always be kept apart. Of course, families and those travelling together can still sit together. 

Exiting the aircraft will take place in small groups, and we ask that you remain seated on arrival until asked to disembark. Customers should avoid moving around the cabin unnecessarily.

Finnair in-flight Clean Kit

Our all–new Clean Kit

Every customer will receive a special ‘Clean Kit’ for use on their Finnair flight, including hand sanitizer, surface wipes and an information leaflet, as well as an envelope that acts as a waste container. These clean kits are uniquely Finnish – the hand sanitizer is made by Kyrö distillery, better known for its award–winning gin, all the paper uses sustainable Finnish forestry fibres. Even the artwork is by Finnish artist Reeta Ek

Using sanitizer and surface wipes before and after meal services can help keep you safe. In addition, Finnair carries out stringent cleaning procedures when every flight is ‘turned’, including the cleansing of all surfaces, especially seat belts, tray tables and seat backs. We use a disinfecting cleaning agent on a daily basis.

Changes to in–flight food and drink services

In–flight service is expanding throughout August, with tea, coffee, juice and water available on flights within Finland and short flights in Europe, such as the route from Helsinki to Stockholm. 

On longer European routes, biscuits or a sandwich may be served. On long haul flights, services are getting closer to normal, although there are limits on alcoholic beverages and the range of special meals available. You can read more about what’s available depending on the specific route you are taking here. There is no duty free available on board, and cash payments for food are not accepted.

Woman wearing a face mask on board a Finnair flight

Masks 

As of 25 April, masks are no longer mandatory on Finnair flights unless it is required by the authorities in your destination or origin country. You can find a list of countries requiring masks on the Travel updates page. For flights where masks are mandatory, you will need to bring your own face mask although crew will have access to a limited supply on board.  

In keeping with Finnair’s focus on sustainability, those masks supplied by our crew have been made and sourced from within Finland. Children under 7 years old do not need to wear a mask. If you’re flying on a flight where masks are mandatory and have a medical condition that prevents you from wearing a mask, then you should contact Finnair at least 72 hours before flying. For more details, you should follow the advice of Finnair’s Medical Director Kimmo Ketola and ensure you are fully prepared to travel before heading to the airport.

Hand luggage allowances have changed

Finnair has changed hand luggage allowance to ensure smoother boarding. The new, smaller dimensions for a carry-on bag are 55 x 40 x 23 cm and for a personal item 40 x 30 x 15 cm. Business class customers can bring two pieces of carry on as well as a personal item. Customers should keep smaller bags beneath seats and avoid standing up to access bags in overhead compartments.


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