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Changes in in-flight services on all routes and in airport services at Helsinki airport

Due to the coronavirus situation, we are making changes to our in-flight services as well as airport services on all routes gradually as of 13 March to reduce direct contact between our customers and crew. Read more for further information.

First published on 14 March 2020
  
The safety and wellbeing of our customers and crew are a top priority for us. Due to the coronavirus situation, we are making changes to our in-flight services on all routes gradually as of 13 March to reduce direct contact between our customers and crew. There are also changes in the airport services at Helsinki Airport, and we will close our lounges at Helsinki Airport for the time being.

Changes in in-flight meal and beverage service

Nordics, Baltic countries, Russia and Innsbruck

  • In Business Class, we will serve you a water bottle.
  • In Economy Class, we will have no meal or beverage service on these flights for the time being. We will serve water on request.


Germany, France, Italy, Great Britain, Spain, Switzerland, Hungary and Czech Republic

  • In Business Class, we will serve you a water bottle and a sandwich. We cannot accommodate special diets.
  • In Economy Class, we will serve you a water bottle and cookie.
  • Unfortunately, we can’t deliver pre-order meals to these flights. You can apply for a refund for an undelivered meal through this online form.


Canary Islands, Funchal, Dubai, Hurghada and Alanya

  • In Business Class, we will serve you a water bottle and a sandwich. We cannot accommodate special diets.
  • In Economy Class, we will serve you a water bottle and sandwich.
  • Unfortunately, we can’t deliver pre-order meals to these flights. You can apply for a refund for an undelivered meal through this online form.


Intercontinental flights

  • In Business Class, the meal and beverage service is lighter than usual. Only special diet meals are available to be selected in advance.
  • In Economy Class, the meal and beverage service is lighter than usual. Only special diet meals are available to be selected in advance.
  • We cannot accommodate special diets on repatriation flights.

 
Duty-free or pre-order shopping will not be available on any flights.
 

Changes in airport services, Finnair lounges will be closed

We are making changes to our airport services to reduce direct contact between our customers and ground crew. This is to ensure the safety and wellbeing of our customers and crew. We ask you to show your travel documents to our check-in agent instead of handing them over. Our crew will continue to assist you at the check-in kiosks but without touching the screens. If you printed your bag tag from a kiosk, we kindly ask you to attach it to your bag yourself.

In addition, we will discontinue the Helsinki Airport Fast Track service and the car service for Finnair Plus Platinum Lumo members as of 1 April, 2020.

We will close our lounges at Helsinki Airport. Finnair Platinum Wing in the non-Schengen side will be closed as of 18 March, and Finnair Business Lounge in the non-Schengen area and Finnair Lounge in the Schengen area will close their doors as of 19 March.

Please note that changes in our partners’ service offering and opening hours of lounges at other airports are also possible due to the coronavirus situation.

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