Instructions for involuntary reissue

Unless there are specific instructions on Easy Hotspot or the fare used is an AJB fare, travel agencies need an authorization from Finnair to do involuntary changes to the ticket. Please contact Agent Help.

Processing Involuntary Reissue

• The fare from the exchangeable ticket copied to the reissue TST must be in reissue mode.
• The taxes from the exchangeable ticket copied to the reissue TST must be in old mode
• The fare calculation from the exchangeable ticket copied to the reissue TST must have 'I-' indicator in front.
• The endorsement from the exchangeable ticket copied to the reissue TST must have the following additional text at the end: 'INVOL REROUTE'.
• For unused tickets, do involuntary reissue for the whole ticket, even though there are changes only on outbound or homebound.
• No additional collection, ‘Total’ and/or ‘Grand Total’ is 0.

Please see an example below of what elements need to be taken into consideration when building an involuntary reissue TST. Please refer to HE TST -> GP REI for entries in Amadeus or consult your local GDS Help Desk.

Amadeus Ticket Changer (ATC) Involuntary

You may also choose to use Amadeus Ticket Changer (ATC) Involuntary tool to automatically process the TST. With the Amadeus entry FXI/TKT105-1234567890F3-4/S4-6/P1 for the example below the involuntary TST would be automatically updated. Only stopover and connection indicators need to be manually updated.

Amadeus has at this point opened the functionality in the following countries: Belgium, the Netherlands, Luxemburg, Ireland, the United Kingdom, Sweden, Norway, Denmark, Lithuania, Latvia, Finland, Greece, Germany, Switzerland and Russia.

For access to the functionality, you need to contact your local Amadeus Help Desk. More information is available in Amadeus on HE FXI.

Example of involuntary reissue

In this example the outbound is flown and there are changes on the homebound flights.

Ticket valid for travel

TKT-1051234567890        RCI-                     1A  LOC-123XYZ
OD-PARPAR  SI-      FCMI-0   POI-LYS  DOI-30OCT14  IOI-12345678
  1.VIRTANEN/MAYA MS          ADT            S I
1 OCDG AY5777AA N 30DEC1130 OK NLWE2EU       F   18APR18APR 1PC
2 XDFW AA1137   N 30DEC1655 OK NLWE2EU       F I 18APR18APR 1PC
3 OSJD AA1225   N 25APR1143 OK NLWE2EU       A I 25APR25APR 1PC
4 XDFW AA  48   N 25APR1640 OK NLWE2EU       A   25APR25APR 1PC
   CDG
FARE   F EUR       517.00
TOTALTAX EUR       439.81
TOTAL    EUR       956.81
/FC PAR AY X/DFW AA SJD M334.05AA X/DFW Q1.75AA PAR M334.05NUC66
9.85END ROE0.771963XF DFW4.5
FE NONREF AFTER DEPARTURE FEE APPLIES TO CHNG/REFUND
FP EC
FOR TAX/FEE DETAILS USE TWD/TAX
>
TOTALTAX   EUR    439.81
TX01 EUR    294.00YR  TX02 EUR     28.45QX  TX03 EUR      4.51IZ
TX04 EUR      7.85FR  TX05 EUR     12.75FR  TX06 EUR      8.66YC
TX07 EUR      7.88XA  TX08 EUR     11.04XY  TX09 EUR      8.82AY
TX10 EUR     34.06XD  TX11 EUR     18.24UK  TX12 EUR      3.55XF
>

The new return flights are booked

TICKET RECONCILIATION NEEDED
--- TST RLR MSC SFP ---
RP/HELAY0109/HELAY0109            KA/SU  29JAN15/1257Z   123XYZ
HELAY0109/1234AB/28OCT14
 1.VIRTANEN/MAYA MS
 2  AY5777 N 30DEC 6 CDGDFW HK3     FLWN
 3  AA1137 N 30DEC 6 DFWSJD HK3     FLWN
 4  AA1225 N 25APR 6 SJDDFW HK3       2  1143 1530   *1A/E*
 5  AA6153 N 25APR 6 DFWLHR HK3       D  1800 0915+1 *1A/E*
 6  AA6552 V 26APR 7 LHRCDG HK3       5  1055 1310   *1A/E*
)>

Involuntary TST preparation for the homebound

Please be alert that you are reissuing/exchanging the correct coupons
from the ticket. Even though SJDDFW has not changed, you need to include
the flight, since it is within the same fare component of the whole
homebound travel.

TST00002     HELAY0109 AB/01FEB M 4            OD SJDPAR SI
T-E
  1.VIRTANEN/MAYA MS

[The return flights are chosen]

 1   SJD AA 1225 N 25APR 1143  OK NLWE2EU              25APR 1PC
2 X DFW AA 6153 N 25APR 1800  OK NLWE2EU              25APR 1PC
3 X LHR AA 6552 V 26APR 1055  OK NLWE2EU              26APR 1PC
   CDG
FARE  R EUR     517.00    [Fare indicator 'R' (letter 'Y', if the original
fare indicator is 'I' for IT fare), fare amount according to exchangeable
ticket.]
TX001 O EUR   294.00-YR   TX002 O EUR    28.45-QX   TX003 O EUR     4.51-IZ
TX004 O EUR     7.85-FR   TX005 O EUR    12.75-FR   TX006 O EUR     8.66-YC
TX007 O EUR     7.88-XA   TX008 O EUR    11.04-XY   TX009 O EUR     8.82-AY
TX010 O EUR    34.06-XD   TX011 O EUR    18.24-UK   TX012 O EUR     3.55-XF
TOTAL   EUR       0.00    [All paid taxes from exchangeable ticket to be
changed to 'O' -status]
GRAND TOTAL EUR       0.00

I-25APR15PAR AY X/DFW AA SJD M334.05AA X/DFW Q1.75AA PAR M334.05NUC669.85END
ROE0.771963 PD XF DFW4.5 [In the fare calculation 'I-' must be added in the
beginning. Note that you must use the fare calculation from the exchangeable
ticket. Note you also need to add the paid XF tax in the fare calculation]

25.FE NONREF AFTER DEPARTURE FEE APPLIES TO CHNG/REFUND -INVOL REROUTE
['INVOL REROUTE' must always be added to the endorsement line]

26.FO 105-1234567890LYS30OCT14/12345678/105-12345678901F3-4*I [Since only
return coupons of the original ticket are exchanged in this example, 'F3-4'
indicates that. Using letter F you can specify exactly which coupon(s), using
letter E you specify from which coupon. At the end of the FO-line '*I' indicates
involuntary reissue.]

27.FP O/EC  [Old Form of payment mode is required]

28.FV AY
>

Ticketing and informing the customer

For this example the correct entry for ticketing would be TTP/T2. Please always double-check both the original ticket and the reissued ticket that you can see that the correct coupons are in E(Exchange) status and O(Open) status, or alternatively A(Airport control) status.

Send a copy of the reissued electronic ticket to the customer. It is also good to check if there are any possible special services (SSR) booked to the original flights that need to be rebooked to the new flights.

At the time the customer has agreed and approved the new flights/schedule, it is recommended to insert information of this in the PNR. For example SR OTHS PAX ACCEPTED SCHED CHG FOR AY006 or similar that suits the occasion.