Coronavirus - Frequently asked questions | Finnair China

Frequently asked questions

Coronavirus

My booking and coronavirus

Do I need to pay extra when I change my travel dates?

Can I change my travel dates more than once?

I booked my flights through a travel agency. Can I change my reservation through Finnair?

Why can’t I make changes to my reservation through Manage booking?

I have an infant in my reservation. How can I change my travel dates, if my child is not an infant on my new travel date anymore?

When do I need to change the travel dates at the latest and how far ahead can I change them?

I can’t change my travel dates myself or reach your customer service. Can I decide not to travel and apply for a refund later?

Can I cancel my reservation and get a refund?

How can I apply for a refund?

There are travel restrictions for my destination. Can I cancel my booking and get a refund?

How and when will I get my refund?

Rerouted or cancelled flights

How do I know if my flight is cancelled?

I noticed that my flight is cancelled but I haven’t got an SMS. Why?

What are my options, if my flight is cancelled?

Will you reroute me to my destination if my flight is cancelled?

Can I make changes to my rerouted journey?

I postponed my travel to a later date and now my original flight is cancelled. Can I now get a refund, if I decide not to travel?

Can I change my travel dates or apply for a refund already before I’ve received the cancellation message?

All flights to my destination are cancelled. Can you reroute me to a nearby city?

Only my outbound/inbound flight is cancelled. Will my other flight be cancelled automatically and do I get a refund for the whole journey?

Travelling and coronavirus

I was ill with coronavirus. When can I travel on your flights?

What kind of a mask should I wear during the boarding and the flight? Is it mandatory to wear a mask during the whole flight?

What are my options, if I don’t want to travel due to the coronavirus situation?

How do you choose the flights or routes to be operated? Why do you cancel some flights or routes?

How can I reach Finnair customer service?

What should I do if I can’t wear a mask due to a medical reason?

Can I be tested if I have had the coronavirus (COVID-19 infection)?

Is it safe to fly during the coronavirus epidemic?

When can I travel normally again? How do I know where I can travel?

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