Geschäftsbedingungen für Upgrades in den Reiseklassen

Included in the travel class upgrade fee

Upgrade to Business Class includes

• Seat in Business Class
• Priority check-in
• Priority security at Helsinki Airport and other selected airports
• Finnair lounge services at the departure airport of the upgraded flight
• One extra piece of checked baggage (max. 23kg)
• Carry-on baggage based on Business Class allowance
  • The increased baggage allowance for upgrades purchased in advance applies to the whole journey from origin to destination in one direction, even if the upgrade is purchased for only one leg of the journey, as long as all flights are scheduled flights marketed by Finnair and operated by Finnair or Norra. 
    • Example: Paris–Helsinki–Beijing–Helsinki–Paris, all flights marketed and operated by Finnair. Upgrade purchased for Helsinki–Beijing route: the increased baggage allowance applies to the outbound segments Paris–Helsinki and Helsinki–Beijing.
  • If the journey from origin to destination consists of one or more flights operated by an airline other than Finnair, the Business Class baggage allowance does not apply to the flight(s) operated by the other airline.
    • Example: Helsinki–London–New York, Helsinki–London is operated by Finnair, London–New York is operated by British Airways. Upgrade purchased for Helsinki–London route: the increased baggage allowance applies to the Helsinki–London segment only. The increased baggage allowance does not apply to the London–New York segment as that route is operated by an airline other than Finnair.
• Business Class meals and beverages
• Internet access for one hour on intercontinental flights and 30 minutes of the Browse package on flights within Europe and the Middle East. Finnair Plus Gold, Platinum and Platinum Lumo members may have their extra benefit, please see the Finnair Plus benefits.

Please note that, the benefits included in the Business Class upgrade depend on when the upgrade was bought. 

• When purchased in advance, the full benefits as listed above are included in the Business Class upgrade. 
• When purchased at the airport, the upgrade includes the Business Class experience on board, while priority services at the airport and lounge access are not included. Also, the rules of the original ticket define the checked baggage allowance. 

Upgrade to Premium Economy includes: 

• Seat in Premium Economy Class 
• Premium Economy meals and beverages​ 
• Checked baggage allowance based on the original Economy Class ticket  

Please note:

• Avios are awarded according to the original ticket.
• All airport services that are included in the Business Class upgrade may not always be available due to flight schedules, airport limitations or other irregularities.
• Ancillary services that have been purchased for the original ticket in advance through Finnair will automatically be refunded within 10 business days, excluding:
  • When upgrading to Premium Economy class: extra baggage, lounge access, internet access and pre-ordered treats such as champagne and chocolate, which we will still deliver to the upgraded flight. 
  • When upgrading to Business Class: internet access and pre-ordered treats such as champagne and chocolate, which we will still deliver to the upgraded flight.
  • When upgrading to Business Class: for the refund of prepaid extra baggage on connecting flights on Finnair, only the portion of the extra baggage fee for the upgraded flight will be refunded. The amount of refund will be calculated based on the flight distance of the upgraded segment in proportion to the whole trip. 
    • For example, if you have purchased extra baggage for the itinerary Paris–Helsinki–Beijing and later purchase a Business Class upgrade for only the Paris–Helsinki segment, you will be refunded approximately 23% of the original extra baggage fee from Paris to Beijing. 
• When upgrading to Business Class: any previously purchased upgrade from Economy Class to Premium Economy Class is fully refundable in case a second upgrade from Premium Economy to Business Class is purchased for the same flight segment. Refunds can be requested through our online refund application form on the Finnair website.

Upgrades in den Reiseklassen gegen Bezahlung 

• Soweit verfügbar, können Reiseklassen-Upgrades frühestens 59 Tage vor dem Abflug auf unserer Website, über die Finnair-App oder über unseren Kundenservice gebucht werden. 
• Der Upgrade-Preis und die Verfügbarkeit können zu verschiedenen Zeitpunkten vor dem Abflug variieren. In Bezug auf die Verfügbarkeit gibt es jedoch keine Unterschiede zwischen den verschiedenen Vertriebskanälen: Die Verfügbarkeitsinformationen sind in allen Kanälen gleich. 

Travel class upgrades with Avios and upgrade benefits 

• All Finnair Plus members can waitlist for an upgrade 360 days to 40 hours prior to departure.
• All Finnair Plus members will be able to redeem confirmed upgrades up to 360 days prior to departure if there is upgrade availability with Avios and upgrade benefits.
• The corresponding number of Avios or upgrade benefits will be deducted from the account when requesting a confirmed or waitlisted upgrade.
• Finnair will start confirming waitlisted upgrades 59 days before the flight departure, depending on upgrade availability with Avios and upgrade benefits.
• Waitlisted upgrades will be confirmed at the latest 37 hours prior to departure if there is availability. Finnair will send an email notification about the waitlist situation at the latest 37 hours prior to departure.
• If the waitlisted upgrade is not confirmed at the latest 37 hours prior to departure, the Avios and/or upgrade benefits will be refunded within 24 hours. Please note that the upgrade benefits’ expiration date will stay the same after the refund and the upgrade benefits will not be refunded if the expiration date has passed.
• Upgrades are only available for scheduled Finnair flights (AY code on the ticket and the flight is operated by Finnair). The upgrade can be redeemed online or through the Finnair App, if the ticket number starts with 105.
• If the itinerary includes connecting flights and the long-haul flight is upgraded using Avios, the connecting European flight will be charged separately.
• Upgrades with Avios are not available for award flights or tickets purchased from Money+Avios offers.
• Upgrades can only be requested after the original reservation has been confirmed and the flight ticket has been issued.

Änderungen und Stornierungen

Wenn Ihr Flug von Finnair storniert wurde

Wenn Ihr Flug storniert wird, wird er von Finnair umgebucht:

• Wenn der geänderte Flug von Finnair durchgeführt wird, werden Sie in die Upgrade-Reiseklasse gebucht, soweit verfügbar. 
• Wenn der geänderte Flug von einer anderen Fluggesellschaft als Finnair durchgeführt wird, werden Sie in die ursprüngliche Reiseklasse gebucht. 

Wenn die Upgrade-Reiseklasse aufgrund der Umbuchung nicht verfügbar ist, gelten für die Erstattung die folgenden Regelungen: 

• Geld: vollständige Erstattung der entrichteten Upgrade-Gebühr
• Avios und/oder Upgrade-Gutscheine: vollständige Erstattung der für das Upgrade verwendeten Avios und/oder Upgrade-Gutscheine

Im Falle einer Herabstufung der Reiseklasse können Sie für den Antrag auf Erstattung das Rückerstattungsformular verwenden oder den Finnair-Kundenservice kontaktieren.

Flug stornieren oder ändern

a) Stornierung Ihres Fluges

• Für das Upgrade-Ticket gelten die gleichen Regelungen wie für das ursprüngliche Ticket.
• Für Upgrades der Reiseklasse gilt die folgende Erstattungsrichtlinie:
  • Geld: Vollständige Erstattung der entrichteten Upgrade-Gebühr, wenn die Stornierung spätestens 24 Stunden vor dem Abflug erfolgt. Hinweis: Keine Erstattung, wenn die Stornierung weniger als 24 Stunden vor dem Abflug erfolgt.
  • Avios und/oder Upgrade-Gutscheine: vollständige Erstattung der für das Upgrade verwendeten Avios und/oder Upgrade-Gutscheine Hinweis: Keine Erstattung von Avios und/oder Upgrade-Gutscheinen bei Nichterscheinen (No-Show), d. h., wenn der Passagier das Flugticket nicht storniert hat und nicht an Bord gegangen ist.
  • Das Ablaufdatum von Upgrade-Gutscheinen bleibt nach der Erstattung unverändert. Upgrade-Gutscheine werden nicht erstattet, wenn das Ablaufdatum überschritten ist.

b) Änderungen Ihres Fluges oder Flugdatums

• Für das Upgrade-Ticket gelten die gleichen Regelungen wie für das ursprüngliche Ticket. Bitte wenden Sie sich an den Finnair-Kundenservice, um die Änderung zu veranlassen.
  • Von Finnair durchgeführte Flüge: Finnair führt ein Upgrade in die gewünschte Reiseklasse durch, soweit diese und die gleiche Buchungsklasse verfügbar sind. Andernfalls gilt für die Erstattung die oben angegebene Erstattungsrichtlinie (Stornierung Ihres Fluges). 
  • Flüge, die von einer anderen Fluggesellschaft als Finnair durchgeführt werden: Für den neuen Flug gilt die ursprüngliche Reiseklasse. Für die Erstattung gilt die oben angegebene Erstattungsrichtlinie (Stornierung Ihres Fluges). 

Allgemeine Geschäftsbedingungen