Accessibility of

Conformance status

Finnair is committed to ensuring digital accessibility for people with disabilities. We are continually improving the digital user experience for everyone, and applying the relevant accessibility standards.

This accessibility statement is created on 23 September 2019 and describes the conformance of the website according to the Web Content Accessibility Guidelines (WCAG), that define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

Based on this evaluation, the website is partially conformant and close to meeting WCAG 2.1, Conformance Level AA requirements.

Partially conformant means that some parts of the content, for example colour contrasts, do not fully conform to the accessibility standards. Some of the pages are not fully supporting assisting technology such as screenreaders. Feedback on this evaluation is welcome.

We want our web site and services to be accessible for all kinds of users, which is why we are constantly evaluating and improving the site. The external audits by Applause are ongoing and the accessibility statement of will be regularly updated.

Give feedback

We welcome your feedback on the accessibility of If you encounter issues regarding accessibility or if you have any further questions on the topic, please contact us by email:

Please write your message in English. We aim to respond to all accessibility feedback within 14 days. 


Formal complaints

You are entitled to escalate a complaint to the national authority, should you be dissatisfied with our response to you.

Contact details of the supervisory authority:

Etelä-Suomen aluehallintovirasto
Saavutettavuuden valvonnan yksikkö
Tel. +358 295 016 000

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