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EMD is a product that is the solution for all fees collected outside a ticket.
EMD can be used for example for these purposes:
- Extra bag
- Some sports equipment
- Chargeable seat reservation
- Name correction fee
- Name change fee
- Change fee (PENF) and residual value (RSVR (automatically priced when using Amadeus Ticket Changer)
EMDS and EMDA
There are two types of EMDs, the standalone EMD (EMD-S) and the associated EMD (EMD-A) that can be associated to e-ticket coupons. The two types differ in their behavior and usage. Here are the main characteristics:
|Standalone EMD (EMD-S)||Associated EMD (EMD-A)|
It is possible to issue EMD also in cases when the chargeable SSR (for example prepaid seat, prepaid baggage*) is sold on a Finnair flight, but the e-ticket is issued on another carrier’s stock. This can be done in 1A travel agencies when the flight is a prime Finnair flight (marketed and operated by Finnair).
Pricing of SSR and issuance are done according to normal processes. Association to OAL e-ticket coupon is shown on AY EMD, but there is no association information on the OAL e-ticket.
In code share flights when the flight is marketed by another carrier and operated by Finnair, the ancillary services can be sold by calling Finnair Contact Center.
*Please note that prepaid baggage (SSR PDBG) as Light iEMD cannot be issued, if there is a direct connection without stop-over between 2 or more airlines. Baggage exceeding the allowance involving several airlines on the itinerary can be paid at the airport.
How to Create Chargeable Services in the PNR Depending on the EMD Type
To create a chargeable service or fee for which you want to issue an EMD, you can either enter a Special Service Request (SSR) element in the PNR for EMDs that are associated to a flight segment (EMD-A) or a Manual Auxiliary Segment (SVC) for EMDs that are not associated to a flight segment (EMD-S).
When to use an SSR Element
If you want to book a special service that is associated to a flight segment, extra bag, sports equipment or a pet in cabin, for example, you can use a Special Service Request (SSR) element.
Service must be confirmed before EMD-A can be issued based on SSR element.
When to use an SVC Segment
For standalone services that do not need to be associated to a flight segment, you enter an auxiliary segment in the PNR.
This type of auxiliary service segment must be entered with an NN action code and it can be associated to one passenger only. Also a city pair must be specified.
What are RFICs/RFISCs?
An RFIC is a Reason-For-Issuance code. It defines which group of services an EMD belongs to. The RFICs are compliant with the IATA standard. An RFIC can have multiple Reason-For-Issuance Sub-Codes (RFISCs). The RFISCs are airline-specific.
When you create an EMD Transitional Stored Miscellaneous (TSM) document or EMD pricing record, the RFIC and RFISCs and their description are automatically filled in the EMD TSM.
|Change fee (EMD-S): D/993 SVC PENF||Amadeus, Galileo, Worldspan and Apollo (D/992 PENS for other GDSs, until further notice by GDS)|
|Name change fee (EMD-S): D/115 SVC NAME|
|Name correction fee (EMD-S): D/225 SVC NACO|
|Group deposit (EMD-S): D/997 SVC DEPO|
|Residual value for refundable balances (EMD-S): D/996 SVC RSVR|
|Group split fee (EMD-S): D/0L6 SVC SPLT|
|Group cancellation fee (EMD-S): D/995 SVC CANC|
|Group check-in desk (EMD-S): E/GCK SVC GCKI|
|Prepaid baggage (EMD-A): C/0AA SSR PDBG|
|Chargeable seat (EMD-A): A/0B5 SSR RQST|
|Weapon handling fee (EMD-A): D/0ED SSR WEAP|
|Bike (EMD-A): C/0EC SSR BIKE|
|Animal in hold (EMD-A): C/0BS SSR AVIH|
|Pet in cabin (EMD-A): C/0BT SSR PETC|
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