NAME CORRECTIONS ON FINNAIR TICKETS

Name Correction

The flight ticket is an official document, wherein the passenger´s name has to be an exact match with the name in his/her travel document (passport). In case of misspellings, the passenger’s name needs to be corrected. The name correction can be authorised by the Finnair Agent Info.

  • One first name is enough.
  • AE/A, OE/O => no correction needed. (E.g. name MAKINEN can be also written as MAEKINEN).
  • TWO SEPARATE FIRST NAMES Päivi Hannele or "TWO-PART" FIRST NAME Päivi-Hannele: in the PNR it’s OK to have PAIVI/PAEIVI/HANNELE/PAIVIHANNELE/PAEIVIHANNELE.

These also apply when a passenger is travelling to/from/via the USA.

Note: In DOCS the name must be written exactly the same way as in the passport's machine readable line: PAEIVI HANNELE MAEKINEN.

NAME CORRECTION SERVICE FEES (according to the country where the name correction is done)

Finland, Sweden, Norway, Denmark EUR 30*
Czech Republic CZK 675
Hungary HUF 8000
Poland PLN 110
Rest of Europe EUR 25*
USA USD 25
Canada CAD 25
Hong Kong HKD 500
India

Japan JPY 4,000
China CNY 400
Korea KRW 50,000
Singapore SGD 80
Thailand THB 2,000
Australia AUD 65
United Arab Emirates AED 150

*Or the equivalent sum in local currency.


NAME CORRECTION PROCEDURE FOR TRAVEL AGENT BOOKINGS – STEP BY STEP

EMD Reason for issuance code & sub code (EMD-S): D/225
Service code for Amadeus users: NACO

If service is issued in other GDS than in Amadeus, add EMD number in PNR:
OS AY EMD 1058201141535 NAME CORRECTION FEE

AMADEUS PNR

  1. Travel agent collects the Name Correction Fee on EMD-S Naco
    a. Creation of SCV element:
    IUAYNN1NACOLONHEL
    --- TSM ---
    REMES/RIITTA MS
    2 SVC AY HK1 NACO

    b. Create TSM-P
    TMC/VAY/L2
    Add fee, coupon value & form of payment: (example amount 30)
    TMI/F30/CV-30/FP-CASH (if name correction of FI domestic ticket 10% VAT need to be separated TMI/F27.27/X2.73YFGO/CV-27.27/FP-CASH)
    Add issued in connection with information:
    TMI/IC-TKT1054444333222

    c. Issue EMD
  2. Travel agent contacts Finnair. If the PNR includes FQTV, the FQTV line needs to be removed before name correction. AY adds an FO line for name correction, deletes the FA line and updates the passenger name element. AY adds authorisation for name correction.
  3. Travel agent adds "Name correction" to the FE element and prepares TST for reissue. Please remember to add the FQTV line again before ticket issuance.
  4. Travel agent issues a new ticket against the original ticket.

3rd PARTY PNR (Galileo/Sabre etc.)

  1. Travel agent creates a new PNR, original booking class may be used.
  2. Travel agent contacts ay; AY inserts an authorization for full refund of original ticket against new ticket with new name, SR OTHS ZZ-FULL REFUND AND NEW TKT DUE TO NAME CORRECTION AUTH BY XX.
  3. Travel agent collects the Name Correction Fee on EMD-S Naco and inserts document number in as OSI element OS AY EMD 1058201141535 NAME CORRECTION FEE. Element to be used depends on GDS.
  4. Travel agent prices the PNR, old fare can be used (manual pricing permitted).
  5. In case of manual pricing
    -Travel agent adds "original first issue DDMMMYY" to the FE element.
    AY adds authorization: SR OTHS ZZ-MANUAL PRICING DUE TO NAME CORRECTION AUTH BY XX.
  6. Travel agent issues a new ticket, cancels the original booking and informs AY of it.

3rd PARTY PNR (Galileo/Sabre etc.) INCLUDING AY + OTHER AIRLINE (OAL) FLIGHTS

AY through fare is used:

  1. AY shall give an authorisation for full refund, against new ticket and name correction fee.
  2. AY shall insert the Auth-by for refund as SSR:
    SR OTHS ZZ-FULL REFUND AND NEW TKT DUE TO NAME CORR AUTH BY XX.
  3. Travel agent shall create a new PNR (original booking class, if available on the day of the new booking).
  4. Travel agent shall collect the Name Correction Fee on EMD-S NACO and insert document number in an OSI element OS AY EMD 1058201141535 NAME CORRECTION FEE.
  5. Travel agent shall price the PNR, old fare can be used (manual pricing permitted)
    Note: If OAL original booking class is not available, new booking class and fare applicable at the date of the new booking shall be used.
  6. In case of manual pricing
    - Travel agent shall add “original first issue DDMMMYY” to the FE element.
    - AY shall add authorisation: SR OTHS ZZ-MANUAL PRICING DUE TO NAME CORR AUTH BY XX.
  7. Travel agent shall issue a new ticket and inform AY of it.
  8. AY shall send a pre-waiver notification of the refund (and manual pricing) to AY Accounting Department.

Combination fare (AY fare + OAL fare) is used:

  1. AY shall give an authorisation for full refund, against new ticket and name correction fee.
  2. AY shall insert the Auth-by for refund as SSR:
    SR OTHS ZZ-FULL REFUND AND NEW TKT DUE TO NAME CORR AUTH BY XX.
  3. Travel agent shall collect the Name Correction Fee on EMD-S NACO and insert document number in an OSI element OS AY EMD 1058201141535 NAME CORRECTION FEE of the old PNR.
  4. Travel agent shall create a new PNR (booking class available on the day of the new booking).
  5. Travel agent shall issue a new ticket, using fare applicable at the date of ticket issue and inform AY of new ticket number.
  6. AY shall send a pre-waiver notification of the refund to AY Accounting Department.

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