Certain destinations are in your traffic plan but there are travel restrictions. Can I cancel my booking and get a refund?
You have the following options if your travel plans change due to travel restrictions:
- You can change your travel dates flexibly, check further details and instructions here.
- If travel restrictions prevent you from travelling to your destination and the restrictions have been announced after you made your booking, you can cancel your booking in Manage booking and apply for a refund for the unused part of your flight ticket. Please note that you need to provide us documentation, if your travel was prevented by the authorities in your destination country. It is good to know that a requirement for quarantine in your destination country, for example, is not a travel restriction that allows a refund.
- If you wish to cancel your reservation due to a quarantine requirement or for another reason, the refund will be according to the ticket rule.