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Contact elements in PNR
According to IATA Resolution 830d it is necessary to have contact details in case for non-commercial purposes e.g. inform passenger of delays/cancellations. Below formats can be seen between different airlines and booking systems.
SR CTCM = mobile number
- Amadeus entry SRCTCM-3585090909090/FI/P1
- FI = preferred language (optional)
SR CTCE = e-mail address
- Amadeus entry SRCTCE-FIRSTNAME.LASTNAME//FINLAND.COM/FI/P1
- use // (double slash) in place of @ (at sign) in e-mail address and .. (double dot) in place of _ (underscore)
- FI = preferred language (optional)
SR CTCR = passenger has refused to give any contact details
- Amadeus entry SRCTCR-REFUSED/P1
For entries in other GDS, please contact your own GDS Help Desk.
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