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Instructions for involuntary reissue
Unless there are specific instructions on Easy Hotspot or the fare used is an AJB fare, travel agencies need an authorization from Finnair to do involuntary changes to the ticket. Please contact Agent Help.
Processing Involuntary Reissue
- The fare from the exchangeable ticket copied to the reissue TST must be in reissue mode.
- The taxes from the exchangeable ticket copied to the reissue TST must be in old mode
- The fare calculation from the exchangeable ticket copied to the reissue TST must have 'I-' indicator in front.
- The endorsement from the exchangeable ticket copied to the reissue TST must have the following additional text at the end: 'INVOL REROUTE'.
- For unused tickets, do involuntary reissue for the whole ticket, even though there are changes only on outbound or homebound.
- No additional collection, ‘Total’ and/or ‘Grand Total’ is 0.
Please see an example below of what elements need to be taken into consideration when building an involuntary reissue TST. Please refer to HE TST -> GP REI for entries in Amadeus or consult your local GDS Help Desk.
Amadeus Ticket Changer (ATC) Involuntary
You may also choose to use Amadeus Ticket Changer (ATC) Involuntary tool to automatically process the TST. With the Amadeus entry FXI/TKT105-1234567890F3-4/S4-6/P1 for the example below the involuntary TST would be automatically updated. Only stopover and connection indicators need to be manually updated.
Amadeus has at this point opened the functionality in the following countries: Belgium, the Netherlands, Luxemburg, Ireland, the United Kingdom, Sweden, Norway, Denmark, Lithuania, Latvia, Finland, Greece, Germany, Switzerland and Russia.
For access to the functionality, you need to contact your local Amadeus Help Desk. More information is available in Amadeus on HE FXI.
Example of involuntary reissue
In this example the outbound is flown and there are changes on the homebound flights.
Ticket valid for travel TKT-1051234567890 RCI- 1A LOC-123XYZ OD-PARPAR SI- FCMI-0 POI-LYS DOI-30OCT14 IOI-12345678 1.VIRTANEN/MAYA MS ADT S I 1 OCDG AY5777AA N 30DEC1130 OK NLWE2EU F 18APR18APR 1PC 2 XDFW AA1137 N 30DEC1655 OK NLWE2EU F I 18APR18APR 1PC 3 OSJD AA1225 N 25APR1143 OK NLWE2EU A I 25APR25APR 1PC 4 XDFW AA 48 N 25APR1640 OK NLWE2EU A 25APR25APR 1PC CDG FARE F EUR 517.00 TOTALTAX EUR 439.81 TOTAL EUR 956.81 /FC PAR AY X/DFW AA SJD M334.05AA X/DFW Q1.75AA PAR M334.05NUC66 9.85END ROE0.771963XF DFW4.5 FE NONREF AFTER DEPARTURE FEE APPLIES TO CHNG/REFUND FP EC FOR TAX/FEE DETAILS USE TWD/TAX > TOTALTAX EUR 439.81 TX01 EUR 294.00YR TX02 EUR 28.45QX TX03 EUR 4.51IZ TX04 EUR 7.85FR TX05 EUR 12.75FR TX06 EUR 8.66YC TX07 EUR 7.88XA TX08 EUR 11.04XY TX09 EUR 8.82AY TX10 EUR 34.06XD TX11 EUR 18.24UK TX12 EUR 3.55XF > The new return flights are booked TICKET RECONCILIATION NEEDED --- TST RLR MSC SFP --- RP/HELAY0109/HELAY0109 KA/SU 29JAN15/1257Z 123XYZ HELAY0109/1234AB/28OCT14 1.VIRTANEN/MAYA MS 2 AY5777 N 30DEC 6 CDGDFW HK3 FLWN 3 AA1137 N 30DEC 6 DFWSJD HK3 FLWN 4 AA1225 N 25APR 6 SJDDFW HK3 2 1143 1530 *1A/E* 5 AA6153 N 25APR 6 DFWLHR HK3 D 1800 0915+1 *1A/E* 6 AA6552 V 26APR 7 LHRCDG HK3 5 1055 1310 *1A/E* )> Involuntary TST preparation for the homebound Please be alert that you are reissuing/exchanging the correct coupons from the ticket. Even though SJDDFW has not changed, you need to include the flight, since it is within the same fare component of the whole homebound travel. TST00002 HELAY0109 AB/01FEB M 4 OD SJDPAR SI T-E 1.VIRTANEN/MAYA MS [The return flights are chosen] 1 SJD AA 1225 N 25APR 1143 OK NLWE2EU 25APR 1PC 2 X DFW AA 6153 N 25APR 1800 OK NLWE2EU 25APR 1PC 3 X LHR AA 6552 V 26APR 1055 OK NLWE2EU 26APR 1PC CDG FARE R EUR 517.00 [Fare indicator 'R' (letter 'Y', if the original fare indicator is 'I' for IT fare), fare amount according to exchangeable ticket.] TX001 O EUR 294.00-YR TX002 O EUR 28.45-QX TX003 O EUR 4.51-IZ TX004 O EUR 7.85-FR TX005 O EUR 12.75-FR TX006 O EUR 8.66-YC TX007 O EUR 7.88-XA TX008 O EUR 11.04-XY TX009 O EUR 8.82-AY TX010 O EUR 34.06-XD TX011 O EUR 18.24-UK TX012 O EUR 3.55-XF TOTAL EUR 0.00 [All paid taxes from exchangeable ticket to be changed to 'O' -status] GRAND TOTAL EUR 0.00 I-25APR15PAR AY X/DFW AA SJD M334.05AA X/DFW Q1.75AA PAR M334.05NUC669.85END ROE0.771963 PD XF DFW4.5 [In the fare calculation 'I-' must be added in the beginning. Note that you must use the fare calculation from the exchangeable ticket. Note you also need to add the paid XF tax in the fare calculation] 25.FE NONREF AFTER DEPARTURE FEE APPLIES TO CHNG/REFUND -INVOL REROUTE ['INVOL REROUTE' must always be added to the endorsement line] 26.FO 105-1234567890LYS30OCT14/12345678/105-12345678901F3-4*I [Since only return coupons of the original ticket are exchanged in this example, 'F3-4' indicates that. Using letter F you can specify exactly which coupon(s), using letter E you specify from which coupon. At the end of the FO-line '*I' indicates involuntary reissue.] 27.FP O/EC [Old Form of payment mode is required] 28.FV AY >
Ticketing and informing the customer
For this example the correct entry for ticketing would be TTP/T2. Please always double-check both the original ticket and the reissued ticket that you can see that the correct coupons are in E(Exchange) status and O(Open) status, or alternatively A(Airport control) status.
Send a copy of the reissued electronic ticket to the customer. It is also good to check if there are any possible special services (SSR) booked to the original flights that need to be rebooked to the new flights.
At the time the customer has agreed and approved the new flights/schedule, it is recommended to insert information of this in the PNR. For example SR OTHS PAX ACCEPTED SCHED CHG FOR AY006 or similar that suits the occasion.
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