Wheelchairs and mobility aids are always carried at no extra cost provided that you let us know about this equipment latest 48 hours before departure and there is room for it in the hold of the aircraft.

Please notify us of your disability or need for assistance when you book your ticket. If you have already made the reservation you can call our local service number in Finland 010 804 042 or use this form. In order to anticipate the resources needed, please contact us latest 48 hours prior to your flight departure.

When you make your flight booking, you should provide us with specific information concerning the needs of any passengers travelling with a wheelchair – please see the list below for more details.

Discounts for persons escorting passengers with reduced mobility

If you are assisting a passenger with reduced mobility on a domestic flight in Finland, you can get a discount on your flight ticket(s). As an escort, you are eligible for a discount if you book return tickets for the same flights as the person you are assisting, return on the next available flight or purchase a one-way ticket. You can only purchase discount tickets from Finnair customer care.

Advance-information requirements

If you are travelling with a wheelchair, we require the following information in advance:

  • Will you bring your own wheelchair with you, or do you need to borrow one at the airport?
  • Is your wheelchair operated manually or electrically, and is it foldable?
  • If your wheelchair is electrically operated, is the power source a dry or wet battery? In addition, if it is difficult for you to communicate – for linguistic or other reasons – we also need instructions for removing the battery.
  • Are you travelling alone or will you be accompanied by someone else, such as an assistant?
  • Will you need pushing assistance at the airport or are you able to move from check-in to the departure gate unassisted?
  • Are you able to move from the wheelchair into the aircraft seat unassisted, or will you require assistance or a lifting chair?
  • Do you need help using the stairs?
  • Is it easier for you to sit on a given side of the aisle as a result of your reduced mobility?
  • Will you bring additional medical or medicinal aids on board?

Read more about Disability assistance.

Page feedback

The feedback form is used to improve our website. We don’t answer queries sent through this form.






We use cookies in order to give you a better customer experience. By continuing to browse this site, you agree to the placement of cookies on your device. For more information, please see our cookies and privacy policy, as well as the terms of use of this website.