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Lost, delayed or damaged baggage

Delayed baggage

We are sorry that our service did not meet your expectations at this time. We will do our best to return your baggage to you as soon as possible.

If you have received a text message or an email with a baggage report number, or if your baggage has not arrived on the same flight with you, please contact the Arrival Service desk in the arrivals hall.

  • Arrival Service will enter your information into a worldwide Baggage Tracing system and give you a Property Irregularity Report (PIR) with a report number. With the report number you can follow the situation and update your contact details via the WorldTracer service.
  • We will contact you when your baggage has arrived in order to organize the transportation.

In case your baggage has not been found within 72 hours, it’s important that you provide us with more specific information by filling in the Baggage tracing form.

For inquiries about delayed baggage, please contact the local arrival service. The telephone number is in the delayed baggage report. You can also contact us by e-mail.

If you want to apply for compensation for your baggage, please contact your insurance company or send us a request using feedback form within 21 days of receiving your baggage. Please keep all the documents for future reference.

Damaged baggage

  • Please report damage to the airport’s Arrival Service desk. If you notice the damage later on, please send us a written notification of it by e-mail no later than seven days after receiving the baggage. You will then be given a damage report number and further instructions.
  • After completing the damage report, you can request compensation from your insurance company or Finnair. You can use our feedback form to send the request. Please keep all the documents and the damaged baggage for future reference.

Please note that handling of baggage is performed mechanically, and the airline is not responsible for normal wear that does not affect the bag’s usability.