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On 17th October 2015, American Airlines and US Airways will shift to one reservation system and transition all US Airways flights to American flights. At that time, AA and US will be one airline with one website, one mobile app and one set of travel policies and elite benefits.
On Saturday 18th July 2015, transferring existing US Airways reservations for travel on or after 17th October 2015 will begin. As of 18th July 2015, all flights departing on or after 17th October 2015 will be American flights. Until this time, AA and US will continue to operate as two separate airlines.
When and how the transition happens?
Via schedule change on 18 - 19th July 2015 for travel effective 17th October 2015.
What does this mean for Finnair passengers?
AY marketing passengers:
AY marketing flight number will change and operating carrier name will change. It is important to notice that only the operating carrier name will change, not the operating carrier itself. Passengers are not entitled to refund due the operating carrier name change.
US marketing passengers on AY operated flights:
For US marketing passengers both marketing airline and marketing airline flight number will change. Passengers travelling on US airlines 037-tickets on AY operated flights can be asked to contact issuing agent.
105-ticketed passengers booked on US prime flight number:
PNR’s are transferred from US flight number to AA flight number automatically during the weekend of 18-19th July 2015.
What is the impact in reservations?
Finnair will rebook the PNR’s during 20-24th July 2015. PNR’s booked on AY marketing flight number on original US Airways operated flights should not be touched during this time if passenger is contacting only regarding the schedule change. If passenger would like to do a voluntary date/flight change, PNR’s can be handled normally. AY marketing PNR’s on original AA operated flights can be handled normally.
When Finnair is processing the schedule change on PNR’s, the 105-ticket is revalidated automatically. 037-tickets are handled by the issuing agent.
On American Airlines webpages more information is available onTravel Agency Reference -> then choose "Getting Closer to One Reservations System"
Q: What routes are included in the joint business?
A: Atlantic Joint Business offers customers coordinated route networks and schedules on all routes between North America (United States, Canada, Mexico and U.S. territories in the Caribbean) and Europe (EU, Norway and Switzerland). Finnair direct flights to/from Toronto are excluded.
Q: Finnair’s Helsinki – New York flight will have four
codes (AY, AA, BA and IB). Does it matter which code or document I use?
A: Always choose the one that best meets the customer’s needs.
Q: Will Finnair have a codeshare flight to all joint
A: No. Each carrier can choose which flights it prefers to have under its code. Finnair will add its code to all direct transatlantic flights.
Q: Will priority services at the airport be available
also for top tier members travelling with other joint business carrier’s
ticket, e.g. can a Finnair Plus Platinum member use Priority Security at
Helsinki Airport when holding BA ticket?
A: No, at the moment there are no changes to the eligibility of priority services at the airport. In order to use Priority Security at Helsinki Airport the customer needs to be travelling on a Finnair marketed flight (the flight number on the ticket begins with an AY code). When selling ticket, always use the code that best meets the customer’s needs.
Q: Are there any changes in SSR process?
A: No, Special Service Requests are handled as today, but the four carriers have aligned some processes in order to offer better customer experience.
Q: Is it possible to change the passenger on joint
A: No, name changes are not permitted. Name corrections are done as today.
Q: How will the baggage policy change?
A: Business Class baggage allowance on all Finnair intercontinental flights will increase.
At the same time Finnair implements tiered excess baggage rates. Each customer has minimum one piece max 23 kg free baggage allowance. If in excess, extra bag or heavy bag charge is collected. Pooling of allowances of separate tickets is not possible even among family members. A separate Sales bulletin was sent out last week.
Q: Will Finnair implement UMNR surcharge?
A: No, not at the moment.
Q: Can Advance Passenger Information (API) be added
through Finnair website also for flights operated by other joint business
A: Yes. As today, the information can be added using My booking on finnair.com.
Q: Are there any changes to self-service check-in options?
A: AA/BA/IB customers can start the online check-in also on AY site, and AY customers can start online check-in on BA/IB sites (AA will implement the functionality later on). There are no changes to automatic check-in or check-in kiosks.
Q: Can Finnair Plus members upgrade using points to
other joint business carrier’s North Atlantic flight?
A: No, not at the moment.
07NOV AY005/AY006 HEL-JFK-HEL CANCELLED DUE TO NEW SUPERSTORM NOR' EASTER ON THE NORTHEAST COAST OF USA*
FIRST GUIDELINES FOR HEL-JFK-HEL:
- Passengers traveling Wednesday 07NOV on AY005/AY006 HEL-JFK-HEL can postpone their trip until 30NOV (lowest booking class in the same cabin class).
- Full refund ok if passenger is travelling 07nov and ticket is totally unused.
- For passengers starting their journey we strongly recommend a date change
- For possible reroutings contact Finnair
- AY will not pay for any expenses, hotel accommodation etc. for passengers starting their journey