Customer care and contact information
Our customer care is at your disposal – manage your booking, find the answers to frequently asked questions and contact us either online or by phone. We’re happy to help!
You can check all the information regarding your flight through Manage booking. Just sign in with your last name and booking reference.
- Check your flight information
- Make changes to flight times
- Make sure your contact information is up to date
- Pre-order a meal for your flight
- Pay for extra baggage
- Book a seat in advance
- Enter information required by authorities
- Cancel your booking
Top 10 frequently asked questions
What is my checked/hold baggage allowance?
With our online Baggage Allowance Calculator it’s quick and easy to find out how much baggage you can take on your flight and calculate excess-baggage fees in advance.
Your checked baggage allowance is also printed on your flight ticket or travel document.
How can I transport my sports equipment?
You can transport most of your sporting equipment as part of your checked baggage. The excess-baggage fee for sports equipment depends on the baggage allowance of your ticket as well as how much other baggage you’re taking with you. For example, if your ticket entitles you to take one piece of baggage free of charge (your ticket bears the code “1 PC”), and you check in a suitcase as well as ski or golf equipment, you will have to pay an excess baggage fee. In addition, there are mandatory excess baggage fees for certain types of sports equipment.
If you want to transport some other sporting equipment on our flights, please contact our customer service for more information.
Can I bring along my laptop as carry-on baggage?
In Economy Class you are allowed one piece of carry-on baggage plus a personal item such as a small handbag, a small laptop bag or a small backpack. In Business Class you are allowed two pieces of carry-on baggage. Please see our ‘Baggage’ page for more information on sizes.
Laptop computers must always be switched off and stored properly during take-off and landing. If you have any doubts, please consult our cabin staff.
How do I change the date and/or time of my booking?
If the ticket type you purchased allows you to change the date and/or time of your flight, you can do it through the Manage booking service on the homepage.
Please check the conditions of the ticket type you’ve purchased from your booking confirmation. You can also find information about our ticket types here.
How do I check in at finnair.com?
You can check in 36 hours prior to your departure for all Finnair-operated flights departing from Finland, and most Finnair flights departing from abroad. For flights to the USA, check-in opens 24 hours before departure.
The service is not available for flights departing from Pisa, Dubrovnik, Split, Dalaman, Ljubljana, Tenerife North and Alanya (Gazipasa).
Start check-in here with your last name and booking reference or e-ticket number. Check the booking reference or e-ticket number from your e-ticket itinerary. Enter your 6 digit booking reference (for example Y2KP3D) and last name exactly as it is on your ticket.
Please note that you might need to enter passport details during the check-in process.
Check-in for flights bought from a tour operator is started with the booking reference you have received from the tour operator, and your last name.
How long before the flight departure should I be at the airport?
The purpose of the check-in deadlines is to guarantee that flights can depart on time.
Check here to see the check-in times.
Make sure that you allow enough time to complete the necessary security checks at the airport, and to get to your gate on time. Gate closes 15 minutes before departure.
What is a mobile boarding pass?
Mobile boarding pass is an electronic document that enables customers to pass security and board the aircraft by using their mobile device. Mobile boarding pass can be opened from an SMS or e-mail link in mobile browser or in Passbook application (iPhone with iOS6 or higher). In Passbook it can also be opened from an e-mail attachment.
You can send yourself a mobile boarding pass in online or mobile check-in or receive it from the automatic check-in when airport authorities at the departure airport have permitted the use of it. Otherwise you are asked to print a boarding pass or to pick it up from the check-in desk. At the moment mobile boarding pass is in use in Finland, Sweden, most other countries in Europe and Hong Kong.
Mobile boarding pass requires internet connection when the boarding pass is opened to the browser or saved as Passbook. If you are not able to open the link, please pick up a paper boarding pass from the check-in desk.
Can I book a seat in advance? Do I have to pay for it?
You can reserve your seat in advance while reserving your flight or afterwards via the Manage booking service by signing in with your family name and booking code. You can use the service for flights operated and marketed by Finnair. If you are travelling on a flight operated by Finnair but your ticket has been issued by another airline, please contact our customer service or choose your seat at check-in. If you are travelling on a flight operated by Finnair’s partner airline, the rules of this airline apply (including baggage policies, purchasing travel extras and special service requests).
If you prefer not to pay for the seats, you can choose them free of charge from those that are still available at the time of check-in. Online check-in opens 36 h before departure. For flights to the USA, check-in opens 24 hours before departure. Economy Comfort seats, seats with extra legroom and front row seats are chargeable also at check-in.
If you are travelling with children and you decide not to reserve seats in advance, the system will make sure each child is seated at least with one adult from your group.
Read more here.
What do I need to consider when travelling with my pet?
To ensure that your pet's travel experience is as smooth as possible, please take the following things into account:
- Make your reservation by phone well before the journey. Please have at hand the dimensions of the pet transportation container as well as the total weight of the pet and the container.
- Check that your transportation container complies with regulations. Read more.
- Make sure you have all the necessary documents. To find out what documents are required and what rules apply to transporting your pets to/from other countries, we recommend consulting the embassies of the country of departure and the country of destination.
- If you are traveling with your pet, please check in at the ticket counter instead of using self-service check-in options.
To some destinations pets must always be transported as cargo, e.g. United Kingdom, Hong Kong, United Arab Emirates and Australia. See Finnair Cargo for further details. Please note that it may not be possible to transport animals to all countries.
What are Finnair’s baggage allowances for infants and children?
A child with his or her own seat has the same basic baggage allowance as an adult travelling in the same travel class. An infant’s baggage allowance includes one piece of baggage weighing a maximum of 23 kg.
In addition, these allowances include a folding pushchair and safety seat. Safety seats may be taken into the cabin, space and safety regulations permitting. Please read more here.
When travelling with the ticket type Economy Light, infants and children do not have baggage allowance, but a folding pushchair and safety seat may be transported free of charge. If needed, checked baggage can be added separately for a fee.
More frequently asked questions
If you didn’t find an answer to your question here, just follow the link below to see all our frequently asked questions.
Finnair on Facebook
Have any questions or comments? We’re happy to help you on our Facebook page where you’ll also read the latest news and find the best flight offers. Write on our wall or send us a message. See you on Facebook!
Finnair on Twitter
You can also find us on Twitter. If you have any questions or comments please tweet us about it and we’ll do our best to help. Here you’ll also find the latest news and information concerning flights. Tweet you soon!
- Request an e-ticket receipt
- Passengers with physical disabilities or reduced mobility
- Website feedback
- Feedback and claims
- Refund request form
- Check the status of your delayed bag (WorldTracer)
- Cancellation verification for insurance company
Finnair Plus matters
Argentina Finnair sales representative
Austria customer service and reservationsOpen Mon–Fri 9 a.m.–6 p.m.
Belgium customer service and reservationsOpen Mon–Fri 9 a.m.–6 p.m.
Brazil Finnair sales representative
Canada customer service and reservationsOpen Mon–Fri 8 a.m.–8 p.m.,
Sat–Sun 8 a.m.–6 p.m.
Chile Finnair sales representative
Czech Republic customer service and reservationsOpen Mon–Fri 7 a.m.–3 p.m.
Croatia customer service, reservations, price inquiries,
schedules and special services+358 600 140 140 (€3.15/answered call + local network charge)Open Open 24h
Denmark customer service and reservationsOpen Mon–Fri 8 a.m.–6 p.m.,
Sat 8 a.m.–3.30 p.m
Estonia customer service and reservationsOpen Mon–Fri 9 a.m.–5 p.m
France customer service and reservationsOpen Mon–Fri 9 a.m.–6 p.m
Germany customer service and reservationsOpen Mon–Fri 9 a.m.–6 p.m
Hungary customer service and reservationsOpen Mon–Fri 9 a.m.–6 p.m
India customer service and reservationsOpen Mon–Fri 9.30 a.m.–5.30 p.m.,
Sat 9.30 a.m.–1.30 p.m.1800 102 1233 (toll free)Open Mon–Fri 9.30 a.m.–5.30 p.m.,
Sat 9.30 a.m.–1.30 p.m.GF 04, Vipul Orchid Square
B-Block, Sushant Lok, Phase - I
Gurgaon 122002 Haryana, INDIA
Ireland Customer Service And Reservations+353 (0)1 695 0015 (local network charge)Open Mon–Fri 8 a.m.–6 p.m.,
Sat–Sun 8 a.m.–2.30 p.m.
Israel Finnair sales representative
Japan customer service and reservationsOpen Mon–Fri 9 a.m.–5.30 p.m
Latvia customer service and reservations+371 67 211 277 (local network charge)Open Mon–Fri 9 a.m.–5 p.m
Lithuania customer service and reservationsOpen Mon–Fri 9 a.m.–5 p.m
Malaysia Finnair sales representative
Mexico Finnair sales representative
Netherlands customer service and reservationsOpen Mon–Fri 9 a.m.–6 p.m
New Caledonia Finnair sales representative
Norway customer service and reservationsOpen Mon–Fri 8 a.m.–6 p.m.,
Sat 8 a.m.–3.30 p.m
Poland customer service and reservationsOpen Mon–Fri 9 a.m.–6 p.m
Singapore customer service and reservationsOpen Mon–Fri 9 a.m.–6 p.m
Slovenia customer service and reservationsOpen Mon–Fri 9 a.m.–6 p.m
South Africa Finnair sales representative
Spain customer service and reservationsOpen Mon–Fri 9 a.m.–6 p.m
Switzerland customer service and reservationsOpen Mon–Fri 9 a.m.–6 p.m
Taiwan Finnair sales representative
Turkey Finnair sales representative
UK customer service and reservations0208 0 010101 (local network charge)Open Mon–Fri 8 a.m.–6 p.m.,
Sat 8 a.m.–2.30 p.m.
Ukraine customer service and reservationsOpen Mon-Thu 9 a.m.–6 p.m.,
Fri–Sat 9 a.m.–5 p.m.
USA customer service and reservations+1 800 950 5000 (toll free)Open Mon–Fri 8 a.m.–8 p.m. (EST),
Sat–Sun 8 a.m.–6 p.m. (EST)
FINLAND CUSTOMER SERVICE
Have questions about prices, schedules or special services, or want to buy tickets? Contact us! When making a reservation, please have your credit card at hand.+358 600 140 140 (€3.15/answered call + local network charge)Open 24h
You can also cancel your booking via Manage booking.8 a.m. – 8 p.m.
Do you need a copy of your e-ticket receipt? Order nowMon–Fri 8 a.m.–8 p.m.,
Sat–Sun 9 a.m.–6 p.m.
Finnair Customer Relations+358 9 818 7707 P.O. Box 21 73,
GermanyMon–Fri 9 a.m.–12 noon
Charter flights travel extras+358 600 91 011 (€2.96/answered call + local network charge)Open Mon–Fri 8 a.m.–6 p.m.,
Sat–Sun 8 a.m.–12 noon.
Have questions about your Finnair Plus account, Finnair Plus points or want to find out more about our frequent flyer program? Contact us!P.O. Box 21 73
GermanyMon–Fri 9 a.m.–6 p.m.Mon–Fri 9 a.m.–6 p.m.+1 800 950 3387 (toll free)Open Mon–Fri 8 a.m.–8 p.m.,
Sat–Sun 8 a.m.–6 p.m. Mon–Fri 8 a.m.–5 p.m.Open Mon–Fri 8 a.m.–6 p.m.,
Sat 8 a.m.–2.30 p.m.HEL SXD/08
FinlandMon–Fri 8 a.m.–6 p.m.,
Sat 8 a.m.–3.30 p.m.+47 24 14 96 51 Lille Grensen 7,
N-0157 OSLOMon–Fri 8 a.m.–6 p.m.,
Sat 8 a.m.–3.30 p.m.+7 812 676 35 53 for customers in St. PetersburgOpen Mon - Fri 9:00–18:00, Sat 10:00–14:00+81 3 3222 6808 5th floor, Kojimachi HF bldg,
03-2-4 Kojimachi, Chiyoda-Ku,
Tokyo 102-0083Mon–Fri 9 a.m.–5.30 p.m.
Customer Care Center Finland
01053 FINNAIROpen Mon–Fri 8 a.m.–7 p.m.,
Sat 9 a.m.–4 p.m.
Customer Care Center FinlandOpen Open Mon–Fri 8 a.m.–7 p.m.,
Sat 9 a.m.–4 p.m.
Passengers with physical disabilities or reduced mobility
Booking and informing Finnair about your need for assistance should be done at least 48 hours before the departure.Open 24h
The passengers who have purchased a tour package to a Finnair leisure flight (AY1000 series) from a tour operator, should contact their tour operator directly.
Finnair Shop pre-orders
Enjoy your trip to the max and pre-order your tax-free products for your next flight! No hassle or hurry at the airport; your purchases will be waiting for you when you board.Open Mon–Fri 8 a.m.–6 p.m.,
Sat–Sun 8 a.m.–12 noon.
Delayed or damaged baggage
If your baggage doesn’t arrive on the same flight with you, please contact the Arrival Service desk in the arrivals hall where a delayed baggage report will be created.
You can inquire about property lost in Finnair aircrafts, Finnair premises or public areas at Helsinki Airport from Finland’s Found Property ServiceOpen 24h
Finnair Group switchboard+358 600 0 81881 €1.25/answered call + local network charge. The switchboard does not connect calls to Finnair customer service.
Please contact your travel agent.
Agent info and Medadesk for travel agents
Renting an email@example.com
Finnair Cargo carries all cargo suitable for air transportation to direct Finnair destinations and through our partners’ flight network also to other destinations around the world.