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Questions about upcoming journeys
We want to make sure that you get answers to all your questions concerning your upcoming journey on time. Please see our FAQ or contact our customer service. Via this feedback form we are unable to respond to questions about your flight reservation, ticket changes or travel extras.

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Thank you for sharing your feelings about our services. It is valuable to us in developing our services further.

Please note that we are unable to respond to questions about your upcoming flight, for example questions related to your reservation, ticket changes or refund requests, via this feedback form. For questions concerning your current or upcoming travel, please see our FAQ or contact your nearest Finnair office.

If you are applying for a refund on an unused ticket, please fill in the refund application.

Please fill in one feedback form per family. Add names of other family members in the Feedback field.

If you have additional information or comments about an existing case or if you want to submit a document, please use the link below.

Retrieve my feedback

Please fill in the First name, Last name, Email address, Street address and City fields using Latin characters.

 
 

Feedback information

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In case your feedback concerns a particular flight or booking, please fill-in the details below.

 
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Please fill in your booking reference. The booking reference/record locator is the six-letter reference code e.g. Z2KV23 marked on your travel itinerary/receipt or flight ticket.

 
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Your details

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Use international format e.g. +358 701234...Case reference number can be delivered via SMS in case you provide your mobile phone number.

 
 
 

Your feedback

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The maximum length of the feedback text is 3000 characters. You may still type in characters.

 
 

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